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Reviews of Embassy Suites by Hilton Chicago Downtown River North

4 out of 5
Embassy Suites by Hilton Chicago Downtown River North
600 N State St, Chicago, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 1074 out of 2283 reviews" "
Rating 8 - Good. 526 out of 2283 reviews" "
Rating 6 - Okay. 324 out of 2283 reviews" "
Rating 4 - Poor. 194 out of 2283 reviews" "
Rating 2 - Terrible. 165 out of 2283 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Maliha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not good as there were bedbugs and my kidz got rash and bugs bites at neck and legs and night shift manager was so rude . The morning staff was nice .I spent so much money as I thought it’s a seven star hotel but it’s not worthful as compared to the price I spent .
Stayed 2 nights in May 2024

6/10 Okay

Elda

The Hotel us very well in terms of location but service is poor. There were not bath towels in our room. We needed to go to the front desk to request towels. The second day housekeeping removed the towels and didnt leave fresh ones. We asked again for towels but they never brought them. We ended up using the face and hand towels. Also hotel was very crowded and some elevators were out of service.
Stayed 2 nights in May 2024

10/10 Excellent

Lalitha pavani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is near to the main road and accesible with lot of shops nearby.
Stayed 1 night in May 2024

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now my go to property whenever I'm in Chicago. There are a couple of cons about the property such as it being outdated in terms of layout and the fact that certain areas of the room hadn't been thoroughly cleaned ( microwave, back and bottom of toilet) but the pros absolutely made up for it. I highly suggest packing a cleaning kit just in general for traveling as I prefer to clean the room myself. There was a pull out bed in the living room space that was super convenient, a mini kitchen area that I absolutely loved, a pool, dining within the hotel, and the free breakfast plus happy hour was a hit. Parking was so convenient at the property as well and the staff never made me feel as if I was doing too much if I went out serveral times a day. I was going back and forth between the costs of Ubers/walking vs just driving myself. Sometimes Uber/ walking would be cheaper and sometimes driving myself would be cheaper. Just plan things accordingly. Check in/out was a breeze as well. Again, this is a 10/10 property for me.

10/10 Excellent

Trina

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Eduardo

Travelled with group
Disliked: Amenities
They haven’t return yet my daily deposit with total of 200$.
Stayed 2 nights in May 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Trish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Calvin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The tvs and the thermostat need to be updated asap. Elevators need to be update and fixed. There should be a kid friendly pool and an Adult pool! Room was very warm and muggy yet the thermostat said 65 and wouldnt go lower. Good location. But a BUNCH of kids. So take that into consideration. Rooms were clean
Stayed 3 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Manish Kumar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed the stay at this hotel with my family. Lots of breakfast options like omelette, Pan cakes, fresh melons to name a few. Daily free evening drinks and snacks were awesome. Pool was very clean and well maintained. Overall staff and hotel were beyond my expectations and would highly recommend this hotel for families visiting Chicago downtown. They upgraded my room to premium suite due to unavailability of the regular one that I booked.
Stayed 5 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Lilybeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City center and convenient.
Stayed 5 nights in May 2024

8/10 Good

Rocio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The check in counter staff was very rude and not helpful. Over priced over night parking. Absolutely horrible. Breakfast eggs were nasty. No ventilation in the bathrooms which was bad. The hair dryer was broken and not usable. Everything else was lovely, the room, the beds, very aesthetically pleasing.
Stayed 3 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is close to almost everything, (attractions, dining and shopping). Breakfast good selection and happy hour a bonus.Facilities clean and provide excellent customer service.
Stayed 4 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable stay.
Stayed 1 night in May 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 3 nights in May 2024

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. Comfortable bed. Plenty of room. Free breakfast and evening reception are great added benefits. Good location. Staff was super friendly. Especially the bellman.
Stayed 2 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious. Great location!
Stayed 1 night in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

6/10 Okay

Jasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Brunilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like embassy suites
Stayed 3 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
Subway nice restaurants nearby . Buses ..Garrets. Everything right there
Stayed 3 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Love the convenience of checking in and out.
Stayed 1 night in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Athir

Liked: Property conditions & facilities
Parking is very expensive
Stayed 4 nights in May 2024

10/10 Excellent

Van Thanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.My daughter like breakfast and snacks.It’s free.
Stayed 4 nights in May 2024

10/10 Excellent

dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a reasonable price
Stayed 1 night in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

10/10 Excellent

Noor, Ottawa Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean. Good breakfast. Friendly staff
Stayed 2 nights in May 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

4/10 Poor

Michelle

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Jayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Amir, Des Moines

Great value for the price. Very clean looking and extremely responsive staff. Location is excellent, with the entire Chicago downtown within a walking range.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

6/10 Okay

Armi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms are small and dark
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Room was clean and comfortable. Staff was extremely friendly and helpful. The included breakfast exceeded my expectations.
Stayed 5 nights in Apr 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 3 nights in Apr 2024

8/10 Good

ILIAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, quiet and within walking distance to major attractions. Pool was a bit small and it would be nice to have more selections at breakfast but overall a good stay.
Stayed 3 nights in Apr 2024
Response from Guest Services Team on 14 May 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We are delighted to read such positive comments about your experience. We look forward to seeing you again. Thank you for staying with us

8/10 Good

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Maliya

Travelled with family
Hotel was beautiful. I loved the food. The place needs better signs. Like where the ice machines are in every floor. Which floor has the pool on it etc. the front desk wasn’t very informative either. I know they see a lot of people a day but that shouldn’t get in the way have making a guest feel welcomed and comfortable.
Stayed 2 nights in Apr 2024
Response from MGW on 29 Apr 2024
We appreciate your business, and we will make sure that we address the front desk staff appropriately. Thank you again and we look forward to your next stay here at the Embassy Suites River North.

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and we were able to walk everywhere. The breakfast was delicious and the staff did a great job with keeping the area clean and the breakfast line moving with how busy it was. The evening reception was super nice! Our only concern was we were not expecting $79/night for parking. I wish it was posted on the website that it was per night. We were under the impression it was $79 for our whole stay.
Stayed 3 nights in Apr 2024
Response from MGW on 29 Apr 2024
We are pleased to hear that you enjoyed your stay with us, and we look forward to your next visit here at the Embassy Suites River North.

8/10 Good

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Needs lots of attention to maintenance details (i.e. toilet paper holder was coming off wall, shower curtain was torn, towels were fraying, closet doorhandle was swinging on one screw)
Stayed 1 night in Apr 2024
Response from Guest Services Team on 30 Apr 2024
Dear Embassy Suites Chicago Downtown River North Guest.Thank you for providing feedback about your recent stay. We apologize for the unsatisfactory experience. Your comments help us to become better. Thank you for staying with us.

10/10 Excellent

Jennifer, Springfield

Stayed 2 nights in Apr 2024

10/10 Excellent

lorie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is awesome & the free big breakfast was amazing! We parked around the corner in a covered garage which was nice & close.
Stayed 1 night in Apr 2024

2/10 Terrible

Cory

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shatice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and fully staffed. I enjoyed the experinece
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the free breakfast that was included with our stay. Made it easier not having to find breakfast in the morning. Just was one less headache having to deal with. The free omelet bar was our favorite.
Stayed 2 nights in Apr 2024
Response from MGW on 29 Apr 2024
We are glad you hear that you enjoyed your stay and the complimentary breakfast. We thank you and hope to see you again soon here at the Embassy Suites River North.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
King breakfast
Stayed 6 nights in Apr 2024

10/10 Excellent

Laura Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted nicely by staff. Room was clean and spaceful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sinestra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The amenities are great and the look of the hotel is beautiful. The staff was unfriendly and sometimes rude. There was also a huge group (over 40) of kids that were running the halls and fighting resulting in the police being called. Staff was not helpful in that incident and even ignored the calls made to the front desk to report what we were seeing.
Stayed 2 nights in Apr 2024

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful and the rooms were great!! Breakfast was also really good and convenient, would highly recommend to stay at this Embassy .
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovations! The staff was professional, rooms were clean, and the breakfast and happy hour was great!!
Stayed 2 nights in Apr 2024

8/10 Good

Jill

Stayed 1 night in Apr 2024