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Reviews of Aloft Chicago O'Hare

3 out of 5
Aloft Chicago O'Hare
9700 Balmoral Ave, Rosemont, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a urine smell to it. It was somewhat nauseating. Location was good to walk to Zanies and Sugar Factory. This is the first hotel I’ve ever stayed at where the gift shop has no aspirin or ibuprofen. We doordashed some, but that was definitely odd to both of us as people who stay in hotels often. We had our parking validated some where else but had to make sure the hotel didn’t charge us since the automatically did when we had checked out. Not worth the money.
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet did not flush and when it did it was super weak. It overflowed overnight so we had no bathroom. When you use the bathroom there is a window that lights up the bedroom. The window is not clear but light gets through. It woke my wife up when I went to bathroom at night and it lit up the bedroom. Three stars is generous. I mean no bathroom?
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As a hairstylist, I appreciate the quality shampoo, conditioner & body wash available in the shower. I would never consider using most hotel hair products but these were great. Bed and pillows were fantastic also!
Stayed 3 nights in Apr 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Amenities
It was a great place to stay, friendly staff. Rates are great! Definently a good time to get away with your significant other
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location!
Stayed 1 night in Apr 2024

6/10 Okay

Anjaleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very nice and clean, the area it’s plenty to do and walking distance. There was maybe three things I disliked. The beds are on platforms so they are easily to move you can bump your leg against and it will slide over. There isn’t a complementary breakfast available you have to pay and there is no lot parking you have to park in a garage and pay daily….but overall the cleanliness and area was overwhelming with a lot of things to do!
Stayed 1 night in Apr 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Norma S

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay at Aloft Chicago O’hare. This would be our second time here. It feels safe. Rooms very clean. Would definitely choose to stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Stayed 1 night in Apr 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located in a great area! Walkable to various restaurants. Wished it offered a larger food selection.
Stayed 1 night in Mar 2024

10/10 Excellent

Norita

Stayed 1 night in Mar 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except smell of weed on our floor every night.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night but would love to stay longer. Staff was awesome! From the front desk to the shuttle to the airport and the staff and food at the bar, everyone was polite and friendly. The room was perfect and the shower was amazing!
Stayed 1 night in Mar 2024

10/10 Excellent

Cierra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

omar, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff clean room closed to restaurant and the outlets mall across from hotel .nice indoor pool and bar with pool table
Stayed 1 night in Mar 2024

8/10 Good

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 1 night in Mar 2024

10/10 Excellent

Guillermo, Verona

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are super clean
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Khaula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Larry

Stayed 1 night in Mar 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was perfect. You can easily walk everywhere. We were in town for a comedy show at Zanies. We had dinner at Bub City which is located right next door.
Stayed 1 night in Mar 2024

10/10 Excellent

Jayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024

10/10 Excellent

catherine

Stayed 1 night in Mar 2024

10/10 Excellent

Wolfram

Business traveller
Liked: Cleanliness, staff & service
None of the above but very nice staff! -expensive to park by the hotel for time when there is no show at convention center - unacceptable delay in getting hot water. Have to run 2 minutes unti get hot. Every time!!
Stayed 1 night in Mar 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, convenient to the Parkway Entertainment area. Quiet room, comfortable bed.
Stayed 1 night in Mar 2024

8/10 Good

Mutale

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lizbeth

Stayed 1 night in Mar 2024

10/10 Excellent

Noel

Stayed 2 nights in Mar 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Parking was easy and close.
Stayed 1 night in Jan 2024

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They need more staff at the service desk to checkout l.
Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become our go to hotel for stays in Chicago when we have to fly out the next day. It's super close to the airport and the shuttle is easy peasy. My daughter loves the pool area, I like the gym, and we all love the spacious and clean rooms! They also have a long term parking option that you can use if you are flying in and out of Chicago so we did that, and it was indeed, easier than using the long term parking at the actual airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great staff. It was a little loud and the sound kept cutting out on the TV in our room.
Stayed 1 night in Feb 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, parking is a bit expensive but the area is so fun with food and drinks. Staff is friendly and rooms are clean and quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Brandi

Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Belvidere

Business traveller, Travelled with partner
Great!
Stayed 1 night in Feb 2024

10/10 Excellent

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location
Stayed 1 night in Feb 2024

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, amenities
Very good staff
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service
The toilet in our room wasn't working properly when we arrived. Informed the front desk and it was fixed by the time we returned from dinner! Staff was friendly. Room was average but not bad. Would definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome. Very close to the airport, and a 3 minute walk to a bunch of eateries,bars, entertainment , and shopping. Also was about a 25 dollar uber ride to downtown Chicago. Staff was friendly and helpful. They have a bar and lobby thats pretty great, and outdoor patio with fireplace and heated pool.
Stayed 3 nights in Feb 2024

6/10 Okay

Amanda

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Really enjoyed the liveliness that the hotel provided. Beds were very comfy. Issues we had were that our toilet sometimes would not flush and then housekeeping had come by a few times before checkout and knocked on the door while we were sleeping. Housekeeping came again around 11 asking us when we were checking out. Check out is Noon so it felt very rude and that our stay was being rushed.
Stayed 1 night in Feb 2024

6/10 Okay

Jerilyn

Travelled with partner
Liked: Property conditions & facilities
The rooms are tiny, I’m used to a Suite. Also the weekend I chose it was a hockey tournament I believe, very crowded!
Stayed 3 nights in Jan 2024

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms and beds

10/10 Excellent

Nahren

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were very kind.
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew, Rock Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff A
Stayed 2 nights in Jan 2024

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024