All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 579 out of 963 reviews" "
10 - Excellent
579
Rating 8 - Good. 238 out of 963 reviews" "
8 - Good
238
Rating 6 - Okay. 78 out of 963 reviews" "
6 - Okay
78
Rating 4 - Poor. 41 out of 963 reviews" "
4 - Poor
41
Rating 2 - Terrible. 27 out of 963 reviews" "
2 - Terrible
27
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
2/10 Terrible
Faustin
Travelled with family
5 May 2024
Supposed to be texted when the room was ready. Was not.
Faustin
Stayed 1 night in May 2024
4/10 Poor
Lauren
Travelled with family
28 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
Room was very dusty on nightstand and desk. Food under bed.
Lauren
Stayed 1 night in Apr 2024
Response from mitch on 1 May 2024
Thank you for taking the time to let us know about your experience while staying with us. We are truly sorry we fell short of your expectations. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your needs. I hope you choose to stay with us again when your travels bring you back to the area. And should you allow us that opportunity please contact us in advance and will do whatever we can possibly do to ensure a problem-free stay.
10/10 Excellent
Ramon
7 Apr 2024
Ramon
Stayed 1 night in Apr 2024
Response from mitch on 1 May 2024
Thank you for Choosing Marriott at Burr Ridge, We hope to see you again soon in this area.
Thank you for Choosing Marriott at Burr Ridge, hope to see you again soon in this area.
10/10 Excellent
Natalie
7 Jan 2024
Natalie
Stayed 2 nights in Jan 2024
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.
10/10 Excellent
Nia
2 Jan 2024
Nia
Stayed 2 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.
8/10 Good
Heinz
2 Jan 2024
Liked: Staff & service, amenities
The property was easy to find. Check-in and check-out was easy. The room was not as clean as expected and WiFi was only free for Marriott members. Unfortunately there was a loud family with kids slamming doors and playing in the hallway.
Heinz
Stayed 1 night in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. We are truly sorry we fell short of your expectations. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your needs. I hope you choose to stay with us again when your travels bring you back to the area. And should you allow us that opportunity please contact us in advance and will do whatever we can possibly do to ensure a problem-free stay.
10/10 Excellent
Susan
Travelled with partner
31 Dec 2023
Susan
Stayed 3 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,hope to see you again soon in this area.
10/10 Excellent
Leif
31 Dec 2023
Leif
Stayed 4 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge. Thank you for sharing your experience with us, hope to see you again soon in this area.
Property was nice, room was large, restaurant was great
William
Stayed 1 night in Nov 2023
Response from Lupe on 13 Nov 2023
Thank you for choosing Marriott Burr Ridge
6/10 Okay
Pablo
Travelled with family, Travelled with family and small children
4 Nov 2023
Liked: Property conditions & facilities
Disliked: Amenities
Bathroom was not clean. Hair in shower and could've been cleaner. Need to make repairs to wear and tear. Asked for quilt for pull out bed and got very thin old blankets.
Pablo
Stayed 2 nights in Oct 2023
Response from Lupe on 4 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. We are truly sorry we fell short of your expectations.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your needs.I hope you choose to stay with us again when your travels bring you back to the area.And should you allow us that opportunity please contact me in advance, and I will do whatever I can possibly do to ensure a problem-free stay.
We have been going here for many years. It was by itself when we started using it for Chicago trips. The community that has grown around it is impressive and extremely convenient now. Someone at Marriott had a fantastic vision. And it was spot on.
Edwin
Stayed 1 night in Aug 2023
Response from Lupe on 30 Aug 2023
Thank you for taking the time to let us know how we did; we hope to see you again soon.
8/10 Good
rafel, bay village
28 Aug 2023
rafel
Stayed 1 night in Aug 2023
Response from Lupe on 29 Aug 2023
Thank you for choosing Chicago Marriott Burr Ridge.