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Reviews of Courtyard by Marriott Chicago Schaumburg/Woodfield Mall

3 out of 5
Courtyard by Marriott Chicago Schaumburg/Woodfield Mall
1311 American Ln, Schaumburg, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nicole, Bloomington

Travelled with family
The elevator feels unstable, the pool is much smaller in reality (looked bigger in the picture), no hot tub, needed extra sheets but had to go down to get them myself, the sofa bed was terribly uncomfortable and disgustingly stained.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrea Front Desk Supervisor on 1 Apr 2024
Thank you Nicole for taking the time to provide feedback from your recent stay with us. We are pleased to hear that you enjoyed your stay and look forward to seeing you again the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

lekeesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasant
Stayed 1 night in Mar 2024
Response from Andrea-Front Desk Supervisor on 29 Mar 2024
Thank you for staying with us. We are glad that you had a pleasant stay and look forward to seeing you again soon.Thank you

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 2 nights in Mar 2024
Response from Andrea on 29 Mar 2024
Thank you Patrick for your review. It sounds like you had a great stay and we are so glad you enjoyed yourself. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

8/10 Good

Meggi, Tolono

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We love this Courtyard because of the price and location. I do think the rooms could use some updating, but the building itself is nice and clean. I will say this passed time we stayed, our room smelled strong of cat pee and there was no removing the smell. Felt like the specific room we were in, could have definitely been cleaner and could use a deep clean. I notified the front desk of the smell as well. I felt like the smell was on me when we left the room and cat per is the worst smell ever.
Stayed 1 night in Feb 2024
Response from Andrea Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to write a review. I am sorry to hear that you had a less than memorable stay with us. We will be sure to pass along your feedback to team, Have a great evening.

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities, room comfort
Does not meet usual high standards for a Courtyard
We usually think very highly of Marriott properties in general and Courtyard specifically. However, this property fell short of expectations. Specific issues encountered: mattress was poor, water in shower would only go to lukewarm, no variety of coffee or tea in the room, exercise room poor (small, only four total pieces of equipment).
Stayed 1 night in Jan 2024
Response from Andrea-Front Desk Supervisor on 30 Mar 2024
Thank you for taking time to share your experience. We are sorry to see that it was less than memorable. We will be sure to share these with the team. We are also in talks with Marriott for an entire hotel renovation. We hope that you will give us another try the next time that you are in the area. Thank you

10/10 Excellent

Rakesh

Stayed 1 night in Jan 2024
Response from Andrea-Front Desk Supervisor on 29 Mar 2024
Thank you for your 5/5 review. We are so pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrea-Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to provide feedback about your recent stay with us. We are pleased that you enjoyed your stay and we look forward to the opportunity to serve you again when you are in the Schaumburg area.Thank you

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrea-Front Desk Supervisor on 20 Feb 2024
Thank you for taking time to provide a review from your recent stay with us. We are so glad that you enjoyed your stay and look forward to seeing you the next time you are in the Schaumburg area.Thank you

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Hotel very nice. Beds so comfortable and everything was clean! In the room and out! I would like to thank Andrea at the front desk for being welcoming, nice and polite. That is one thing I love to experience when traveling. We have put this Courtyard on our must stay list!
Stayed 2 nights in Jan 2024
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you Angela for your kind review. I am glad that you felt welcomed when you came into the hotel. We do pride ourselves on having the friendliest team in Schaumburg. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 Good

Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you for review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Richard

Business traveller
Liked: Staff & service
Key entry system old design with the need for new keys every time I returned to the hotel.
Stayed 3 nights in Jan 2024
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you for your perfect 5/5 review! We are glad to see you enjoyed your stay. In good news we are in talks to get our Mobile keys up and running in the near future. That will help with the key issues.Thank you

4/10 Poor

Melisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was good and it was clean, but didn't like limited towels in bathroom, no bathroom trash can, no towels in the pool area, no hot tub, no hair dryer in room, no microwave in room, heater was off- blew cold air so had to have temp up to 85 to create warmth.
Stayed 2 nights in Jan 2024
Response from Andrea Front Desk Supervisor on 16 Jan 2024
Melisa,Thank you for your review. I am sorry to see that you had a less that memorable stay with us. We did have a very busy weekend and I apologize for the lack of towels in the pool area and no garbage can in the room. We will share with our staff your concerns to work on improving them. Thank you

10/10 Excellent

LITANYA

Liked: Cleanliness, staff & service, property conditions & facilities
AWESOME
Stayed 2 nights in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Amarbayasgalan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you Amy for your perfect 5/5 review! We are glad to see that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you for taking the time to provide your review to us. We see that you were only able to provide us a 6. We hope that you will come back and revisit us and let us showcase our hospitality to you.Thank you,

10/10 Excellent

Brea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stat
I had an amazing stay at the hotel, the staff was very friendly!!! The room was clean very clean!!!!
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you for taking the time to share your feedback. We are so pleased that you found our staff to be friendly and the hotel clean. We look forward to hosting you the next time that you are in the Schaumburg area.Thank you,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Andrea Front Desk Supervisor on 22 Jan 2024
Thank you for taking the time to write your review. We are so pleased to see that you were able to rate us a perfect 10. We look forward to seeing you on your next visit to the Schaumburg area.Thank you,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea-Front Desk Supervisor on 20 Feb 2024
Thank you for taking the time to provide us a review from your recent stay with us. Thank you for giving us a perfect 10! We are glad that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emerson Romero on 31 Dec 2023
Thank you for your 10/10 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emerson Romero on 31 Dec 2023
Thank you for your 10/10 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 Excellent

CANDICE, Mountain

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is very nice and the price was super reasonable. Only complaint I would have is there was no outlet cover on the wall. If I had children I would not have wanted to stay in this room. Other than that everything was great!! Staff is awesome.
Stayed 1 night in Dec 2023
Response from Emerson Romero on 31 Dec 2023
Thank you for your 5/5 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!
Excellent hotel! Clean, updated and very friendly staff Claudia went out of her way to make us feel welcome and accommodated us in our every need We had four other family members also staying at the hotel and all of us had a great experience Would highly recommend and will definitely be back Thanks again to Claudia for making our three day stay so enjoyable!
Stayed 2 nights in Dec 2023
Response from Andrea Front Desk Supervisor on 27 Dec 2023
Thank you for your 10/10 review. I am so pleased to hear that Claudia was able to provide you with a memorable stay. I will be sure to share this with the team. We look forward to seeing you the next time that you are in the Schaumburg area! Thank you

10/10 Excellent

Andrzej

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 27 Dec 2023
Thank you for your review and rating us a perfect 10! We are so glad that you enjoyed your stay and we look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 27 Dec 2023
Thank you Erica for sharing your review. We are pleased to see that you had an enjoyable stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emerson Romero on 23 Dec 2023
Thank you so much for your kind review!We hope to see you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for your perfect 10 review. We are so pleased you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our needs. Woodfield mall, lots of restaurants, 10 min from Medieval Times, easy on/off expressway. Room was nice, pool was small but adequate for the kids.
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for taking the time to share you review. it looks like you enjoyed your stay and we were pleased to have you. We hope to see you again soon!

8/10 Good

Sankar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for your review, It looks like you had a great stay. We look forward to seeing you again the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Andrew, mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!!
Stayed 3 nights in Nov 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for your kind review. Andrew, we are glad you love our hotel and we look forward to seeing you again soon.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Stayed 1 night in Nov 2023
Response from Andrea Front Desk Supervisor on 20 Nov 2023
Thank you for taking the time to provide your feedback. We are pleased that you were able to rate us a 10/10. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Meggi, Tolono

Stayed 1 night in Nov 2023
Response from Andrea Front Desk Supervisor on 16 Dec 2023
Thank you for taking the time to do a review. We are pleased you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andrea-Front Desk Supervisor on 5 Nov 2023
Thank you for your 5/5 review! We are so pleased that you enjoyed you stay and look forward to seeing you the next time that you are in the Schaumburg area. Thank you!

10/10 Excellent

Caitlyn

It was busy with only one person checking in but she was amazing and so nice
Stayed 1 night in Oct 2023
Response from Andrea Front Desk Supervisor on 22 Oct 2023
Thank you for your kind words. I am so glad that you had a warm check in experience. I appreciate your kind words and will be sure to share with the team.Thank you

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and friendly staff
Stayed 1 night in Oct 2023
Response from Andrea Front Desk Supervisor on 20 Oct 2023
Thank you for taking the time to provide a review of your recent stay with us. We are so pleased that you enjoyed your stay and the team here. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only disappointment was I was unable get free coffee in the morning for my travel mug. I may have misunderstood the breakfast situation, however. The room, the front desk were all top notch!
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 4 Oct 2023
Thank you Leslie for your great review! I understand about the coffee as we all love our coffee here, too. We are so glad that you found our desk staff top notch we are very lucky to work with such talented individuals. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceedingly friendly and professional. Everyone that we encountered took pride in their work and was dedicated to providing an outstanding experience for us. Especially the front desk and restaurant staff.
Stayed 1 night in Sep 2023
Response from Andrea-Front Desk Supervisor on 4 Oct 2023
Thank you for taking the time to provide such a kind review. We are so pleased that enjoyed the staff. We are very fortunate to have the pleasure to work with such dedicated, passionate individuals each and everyday. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Andrea Front Desk Supervisor on 22 Oct 2023
Good Evening,Thank you for taking the time to write a review from your recent stay. We are very pleased that you were able to give us a 5/5. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Jeff

Travelled with partner
Great staff af front desk. Very pleasant and considerate.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 26 Sept 2023
Thank you for your great review! We are so pleased that you found our front desk staff to be great! We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Travon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. Hotel room was very clean. Staff was very accommodating. My wife and I Anniversary was the day of our stay and a staff member brought us a bottle of champagne, with wine glasses and a note saying Happy Anniversary which we really appreciated. We will definitely be staying here again the next we are in Schamburg.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 26 Sept 2023
Thank you for taking the time to write a review and happy Belated Anniversary! We are so glad that you enjoyed yourselves while in our hotel. We look forward to seeing you the next time that you are in the Schaumburg area.Thank you

8/10 Good

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
They were very helpful
Stayed 3 nights in Sep 2023
Response from Andrea Front Desk Supervisor on 26 Sept 2023
Thank you for your kind review, Gary. We are glad that you found our staff to be helpful. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

10/10 Excellent

Anuj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpfull
Stayed 1 night in Sep 2023
Response from Andrea-Front Desk Supervisor on 26 Sept 2023
Thank you Anuj for your review. We are so pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Dhara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea-Front Desk Supervisor on 20 Sept 2023
Dhara,Thank you for scoring us a perfect 10. We are pleased to see that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you

10/10 Excellent

Tynisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I been coimg here i like the area.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 20 Sept 2023
Tynisha,Thank you for your great review. We are so happy you enjoyed your stay and look forward to seeing you on your next visit to the Schaumburg area.Thank you

10/10 Excellent

Jeff

Travelled with family
Liked: Amenities
Great service at the front desk.
Stayed 1 night in Sep 2023
Response from Andrea Front Desk Supervisor on 20 Sept 2023
Jeff,Thank you for taking the time to provide us with feedback from your recent stay. We are very pleased that you enjoyed your stay and experienced great service front our front desk team. We pride ourselves on our service. We look forward to seeing you the next time that you are in the Schaumburg area. Thank you

8/10 Good

Disha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quite, clean and convenient!
Stayed 1 night in Aug 2023
Response from Andrea Front Desk Supervisor on 26 Aug 2023
Thank you for your review. We are glad that you found our hotel to be quite,clean and convenient. We pride ourselves on being the cleanest hotel in the Schaumburg area. We hope to see you again soon the next time that you are in the Schaumburg area. Thank you

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not near the mall though that is what it advertises. It also does not include complimentary breakfast. A coffee and an egg sandwich cost $21. Seriously? A soulless hotel in a soulless town.
Stayed 1 night in Aug 2023
Response from Tyler on 24 Aug 2023
Hi John,Thank you for staying with us and leaving a review on Expedia! I apologize you didn't have a stellar experience. Our goal is to be the cleanest and friendliest hotel in Schaumburg. I am sorry to hear that you thought our hotel was "soulless". We have quite a team of creative, driven, & unique individuals that really give the Courtyard Schaumburg it's soul. Our Bistro tier pricing is in line with the market. Courtyard by Marriott hotels do not offer complimentary breakfast across the 1,000 + properties around the world. Our hotel is located .5 miles from Woodfield Mall. This is a 3-minute drive and a 10-minute walk. I hope to have you back in the future for a superior experience.Thank you,TylerGeneral Manager

10/10 Excellent

DANIEL, Washington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed where we needed. Weekend escape to enjoy Medieval Times, IKEA, and a little shopping. Pleasant stay. Will come back, if the fates allow.
Stayed 1 night in Aug 2023
Response from Andrea Front Desk Supervisor on 26 Aug 2023
Thank you Daniel for your review. We are glad that you enjoyed your weekend getaway and look forward to seeing you the next time that you are in the Schaumburg area. Thank you

8/10 Good

Zdzislaw

Stayed 2 nights in Aug 2023
Response from Andrea-Front Desk Supervisor on 20 Sept 2023
Thank you Zdzislaw for your 4/5 review. We are pleased that you enjoyed your stay and look forward to seeing you the next time that you are in the Schaumburg area.Thank you,