Our host was fantastic! Very responsive and addressed concerns with almost immediate action. A few things to note: it states it sleeps 5 however the rollout bed is extremely small and uncomfortable. There were 3 of us so we chose to sleep one person in the bedroom, one on the air mattress (which was already set up for us, so grateful!) and one on the couch. It is a newer unit so it was expected that things are still getting up and running but as I said anything that was lacking our host fixed very quickly. The building is next to a parking garage so bringing ear plugs and an eye mask may be beneficial as there were occasional car alarms going off. Again, nothing that affects the quality of our unit/host but just information that will help the next folks who stay here. Would definitely utilize this place again.