Pillow-top beds, desk, blackout curtains, iron/ironing board

Reviews of Fairfield Inn & Suites Chicago Downtown / Magnificent Mile

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect except for a very noisy utility behind my room! There was a chiller I believe! I wish they have warned me first, Everything else was good 👍
Stayed 2 nights in Apr 2024
Response from Viviana Torres on 30 Apr 2024
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us by equipment located outside your guest room. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area!

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient walkable distance to many attractions.
Stayed 2 nights in Apr 2024
Response from Gus on 28 Apr 2024
Thank you for staying with us we are glad you enjoyed your stay.

10/10 Excellent

Marcia Regina

Good breakfast included, great localization in the downtown. My family liked to stay there, and for the next visit, we will choose the same hotel
Stayed 3 nights in Apr 2024
Response from Viviana Torres on 27 Apr 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and we look forward to seeing you again soon!

10/10 Excellent

Jiwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Viviana Torres on 23 Apr 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Slightly cheaper than nearby hotels, but not on par with them
Stayed 1 night in Apr 2024
Response from Viviana Torres on 23 Apr 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.

10/10 Excellent

BECKY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay. Room was slightly small, but to be expected in the heart of the city.
Stayed 1 night in Feb 2024
Response from Viviana Torres on 23 Apr 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us, overall. We hope to see you again whenever your travels bring you back to the area

10/10 Excellent

Debra, Metamora

Liked: Cleanliness, staff & service, property conditions & facilities
Kind, welcoming staff
Stayed 1 night in Apr 2024
Response from Viviana Torres on 17 Apr 2024
Thank you for taking the time to provide us with a review and commentary about your time with us! We appreciate your feedback on our team and will be sure to share this with them to keep them motivated in providing the best service possible for all of our guests. We hope to see you again whenever your travels bring you back to our area!

10/10 Excellent

Yin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 1 night in Apr 2024
Response from Viviana Torres on 16 Apr 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near shopping, dining, tours and the pier. Amazing breakfast each morning and very helpful and friendly staff.
Stayed 3 nights in Apr 2024
Response from Viviana Torres on 16 Apr 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and your kind comments. We're very happy to hear that our location fit your needs and hope to see you again soon!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gus on 14 Apr 2024
Thank you for staying with us we are glad you enjoyed your stay.

10/10 Excellent

britanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was clean and comfortable
Stayed 1 night in Feb 2024
Response from Viviana Torres on 10 Apr 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Melissa

Travelled with group
Great location, awesome staff and very clean hotel.
Stayed 1 night in Apr 2024
Response from Viviana Torres on 10 Apr 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

6/10 Okay

Florencia

Travelled with family and small children
The view of the room was very depressing
Stayed 2 nights in Mar 2024
Response from Viviana Torres on 5 Apr 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Unfortunately, being one of the shortest buildings in our immediate area, we do not offer any rooms with a view. We appreciate you choosing us for your travels with so many other options in the area. Thank you again for your time and your comments.

6/10 Okay

walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Need some updates and repairs
Stayed 2 nights in Mar 2024
Response from Viviana Torres on 5 Apr 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team. We greatly appreciate your time and your feedback.

10/10 Excellent

Neei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one thing was that I did not like was they are charging for parking separately
Stayed 1 night in Mar 2024
Response from Viviana Torres on 5 Apr 2024
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. Due to being downtown and not having parking onsite, we do our best to offer a competitive parking options through a partnership with a nearby parking garage. We greatly appreciate you providing us with feedback and we hope to see you again in the future.

10/10 Excellent

Teresa

Stayed 1 night in Feb 2024
Response from Viviana Torres on 2 Apr 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Viviana Torres on 2 Apr 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to see that our location fit your needs! We hope to see you again soon.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from Gus on 29 Mar 2024
Thank you for staying with us . We are glad you enjoyed your stay.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing for sure, the property is dated and definitely needs a few touch ups. That being said, everything else was perfect. We loved the staff, the breakfasts, the location and everything in between. We definitely would come back here
Stayed 2 nights in Mar 2024
Response from Viviana Torres on 27 Mar 2024
Thank you for taking the time to provide us with a review of your time with us. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our leadership team to make sure we are properly maintaining our guest rooms and public areas. We greatly appreciate your time and your kind feedback about our team. We hope you choose to stay with us again in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel when I visit Chicago!
Stayed 2 nights in Mar 2024
Response from Viviana Torres on 19 Mar 2024
Thank you for taking the time to provide us with your feedback! We're so happy to hear that we continue to be your go-to hotel in the area as we know there are plenty of options to choose from. Our team is dedicated to providing a welcoming and comfortable environment for all of our guests. I will be sharing your feedback with them to help keep them motivated. We look forward to having you back again soon!

6/10 Okay

Lakshminarayanan

Travelled with family
Liked: Staff & service
The sofa bed was very bad and not usable as it was bent and was not possible to sleep. Even the king bed was making noise even for a small movement. AC was making continuous noise throughout the night. No exhaust in bathroom. The only positive things was the staff were good. Otherwise not worth staying at this property. Not a good Marriott Bonvoy stay 😤
Stayed 1 night in Mar 2024
Response from Viviana Torres on 9 Mar 2024
Thank you for taking the time to provide us with a review of your time with us. I sincerely apologize that you did not enjoy a peaceful and comfortable stay while you were here. We understand that there are many options of hotels to choose from and we appreciate that you chose us for your recent travels. I will be sharing your feedback with our Chief Engineer so that the Engineering team can inspect, repair and replace everything as necessary. We greatly appreciate your time and your feedback so that we can ensure this is an isolated incident.

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortably in a great location to everything within walking distance.
Stayed 3 nights in Dec 2023
Response from Gus on 3 Mar 2024
Its great to hear that you enjoyed your stay with us. We are glad you did.

10/10 Excellent

Sonya M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tons of dining options!!
Stayed 1 night in Feb 2024
Response from Gus on 1 Mar 2024
We are glad you enjoyed your stay with us and our various dinning options around the hotel.

6/10 Okay

Hristo

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
No microwave in the room. Valet was not very good - told me to go get my car myself... Kind of outdated and room had a old cracked building wall as a view.
Stayed 1 night in Feb 2024
Response from Viviana Torres on 29 Feb 2024
Thank you for taking the time to provide us with a review of your time with us. I am disheartened to hear about the issues you had with valet. If you are willing to provide me with more information regarding the day and time that this incident occurred, I would greatly appreciate your assistance. With that information, I can identify the correct associate in order to report their behavior to their manager at the valet company. I also apologize that our guestroom did not accommodate your needs. If you choose to stay with us again in the future, we do have microwaves available for guest use in the 2nd floor breakfast area from 6:00 AM - 10:00 PM as well as additional microwaves accessible 24 hours a day in our lobby. Unfortunately, we don't have any guestrooms with views due to our location and the height of our building in comparison to the buildings around us. We appreciate you choosing to stay with us over all of the other hotels in the area and sincerely apologize for the less than stellar experience you had. Thank you for your time and for your feedback.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Viviana Torres on 27 Feb 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing!! The free breakfast was super good with a good variety. I think the best part of the hotel was the staff, they were all over the top nice and not fake nice they were just all great people!! Definitely staying here again next time I come to Chicago
Stayed 1 night in Feb 2024
Response from Viviana Torres on 27 Feb 2024
Thank you for providing us with feedback about your experience with our staff! Our team works hard to make very guest's experience a positive one. I will happily share your feedback with our associates to help keep them motivated in providing the best hospitality to our guests. Thank you again for your review. We hope to see you again soon!

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024
Response from Viviana Torres on 21 Mar 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. They were polite, helpful and very personable.
Stayed 2 nights in Feb 2024
Response from Viviana Torres on 27 Feb 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

4/10 Poor

Tara

Travelled with family
Liked: Staff & service
The staff was amazing at check in and cleaning staff was very friendly. We were surprised to find used bars of soap left to wash our hands only. However, we had an emergency leading to my wife hospitalization and we left over 24hours early and they wouldn’t do anything for us. Even a small partial credit or discount. Nothing. Big businesses should support the people who support them.
Stayed 4 nights in Feb 2024
Response from Viviana Torres on 23 Feb 2024
Thank you for taking the time to provide us with feedback about your recent stay. I sincerely apologize for the cleanliness issue you experienced. Our Housekeeping leadership and I will be conducting a one-on-one with the team member that cleaned your room ahead of your arrival and have already shared your feedback with the team members who are here this morning. With regard to your early departure, your reservation was prepaid directly to Expedia. While we did make the adjustment to the reservation on our end and are only charging Expedia for 3 nights, we have no ability to refund you since we did not charge you. You will have to contact Expedia directly to have the 4th night refunded. They will contact us and be able to verify that we've only charged them for 3 nights and will then process your refund on their end from the payment you paid to them prior to your arrival. If you have any questions about this, please feel free to reach out.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel for a stay in Chicago. Extremely clean. Friendly staff. Reasonably priced. Great location.
Stayed 1 night in Feb 2024
Response from Viviana Torres on 20 Feb 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Amol

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Gus on 16 Feb 2024
Thank you for staying with us we are glad you enjoyed your stay

6/10 Okay

Joyce

Liked: Cleanliness
No room service, front desk at check out was busy singing, coffee pot in room did not work and refrigerator in room made noise most of the night. I can say that breakfast was very stocked and the lady there was very helpful. A gentleman did offer to help with bags. I am not sure if he was a bell person I don’t remember seeing a name badge.
Stayed 1 night in Feb 2024
Response from Viviana Torres on 13 Feb 2024
Thank you for taking the time to provide us with a review of your recent stay. I sincerely apologize that our front desk staff was not attentive. All of our guests should be receiving a warm welcome each time they enter the lobby and this is something we will be speaking with our team about. I will be sharing your feedback about the coffee maker and the refrigerator in your guestroom with our Housekeeping and Engineering leadership so that those items can be repaired or replaced. We appreciate your kind words about our breakfast attendant and will be sure to pass that feedback along to her directly. If you have anything additional you'd like to share, please do not hesitate to contact us. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gus on 28 Jan 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Viviana Torres on 23 Jan 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Gavin

Stayed 1 night in Jan 2024
Response from Viviana Torres on 23 Jan 2024
Thank you for taking the time to provide us with a review! We're glad to see that you enjoyed your time here. Thank you for your high ratings! We hope to see you again whenever your travels bring you back to the area!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Incidental charge was unexpected.
Stayed 1 night in Jan 2024
Response from Viviana Torres on 20 Jan 2024
Thank you for taking the time to leave us a review. I sincerely apologize that the incidental hold wasn't verbally mentioned to you. While we do have a sign at the front desk explaining this authorization, it is best practice for us to mention it directly to each guest when we ask for them to insert their card at check in. I will be sure to bring this up with our front desk associates during our upcoming meeting. If you have any additional information you'd like to share with us about how we could have improved your experience, please don't hesitate to reach out. We hope to have the opportunity to host you again the next time your travels bring you to the Chicagoland area!

6/10 Okay

Chad

Stayed 1 night in Jan 2024
Response from Viviana Torres on 16 Jan 2024
Thank you for taking the time to leave a review about your most recent experience at the Fairfield Inn & Suites Magnificent Mile with us. I apologize that we did not exceed your expectations during your time with us. Your valuable feedback helps identify areas of opportunity for us to improve each guest’s experience and I will be passing your feedback along to our above property leadership for review. If you have anything additional you'd like to share, please do not hesitate to reach out to us. Our team here is committed to learning and growing from all of our guests and their comments. Thank you again for your time. We hope to see you again whenever your travels bring you back to the Chicagoland area!

10/10 Excellent

nivia, Dekalb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and a good location downtown
Stayed 2 nights in Dec 2023
Response from Viviana Torres on 16 Jan 2024
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated in providing a clean, comfortable environment for all of our guests. We hope to see you again whenever your travels bring you back to the area!

8/10 Good

MARC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Viviana Torres on 9 Jan 2024
We appreciate your time and thank you for leaving us a review! If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area. Thank you for being our guest!

10/10 Excellent

TATIANA

Stayed 3 nights in Jan 2024
Response from Viviana Torres on 9 Jan 2024
Thank you for taking the time to provide us with a review! We're very happy to see that you enjoyed your time with us. We appreciate your high ratings and hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from Viviana Torres on 3 Jan 2024
Thank you for taking the time to provide us with a review of your recent stay with us! We very much appreciate your high rating and are happy to hear that our location fit your needs! We hope to see you again soon.

6/10 Okay

Logan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé had surgery at Northwestern next door. This hotel was extremely convenient and affordable. It was a very short walk to the hospital and I appreciated that. However, I would recommend requesting a room that does not face the alley. I have never heard such a noisy alley in any of my travels. The trucks and garbage pick up was nonstop. It was incredibly loud, and even happened at 10pm, 4am, etc. I'm sure the other rooms are nice and provide a better experience.
Stayed 2 nights in Dec 2023
Response from Viviana Torres on 3 Jan 2024
Thank you for your time and for your comments about your recent experience with us. I sincerely apologize that your rest was interrupted by trucks in the alley at all hours of the day & night. We hope that our guests are able to have a peaceful and relaxing stay while they are here and I am so sorry that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area and that your fiancé is feeling better.

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Viviana Torres on 2 Feb 2024
We appreciate your time and thank you for leaving us a review. If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel when I come to Chicago because of the convenient location, safe area, and great condition of the hotel itself.
Stayed 2 nights in Dec 2023
Response from Viviana Torres on 3 Jan 2024
Thank you for taking the time to provide with such high ratings! I am delighted to see that you've had multiple positive experiences with us and that we are your go-to hotel in the area. Our team works hard to ensure that every guest has a memorable stay with us. I will happily share your feedback with the rest of the team. We have been in contact with company that repairs our gym equipment, but unfortunately, they are still awaiting the parts they need to get the machine back up & running. I hope this will be resolved before your next visit. We look forward to hosting you again soon!

10/10 Excellent

Dashai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this hotel in Chicago and I would like to say that the rooms were quite spacious, and the location is between Michigan Avenue and the Navy pier which is considered walkable depending on your preference. The only issue is that a Hotel is next to the Emergency department if you’re a light sleeper you will hear the ambulance very frequently day in and day out at least they offer a complementary breakfast.
Stayed 1 night in Dec 2023
Response from Viviana Torres on 26 Dec 2023
Thank you for your time and for your comments about your recent experience with us. I am so sorry to hear that your rest was disturbed throughout your time with us by the nearby hospital. Our hope is always that our guests are able to have a peaceful and relaxing stay while they are here and I sincerely apologize that this was not your experience. We are glad to hear that overall, your experience was a positive one. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area!

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, and it was clean. Breakfast wasn't so great.
Stayed 1 night in Dec 2023
Response from Viviana Torres on 26 Dec 2023
Thank you for your time and for your comments about your recent experience with us. We are happy to see that overall, your experience was a positive one. I'm sorry that the breakfast offerings didn't meet your needs. If you have any additional feedback you'd like to share, please feel free to contact me directly. We hope you give us another opportunity the next time your travels bring you to the Chicagoland area.

10/10 Excellent

Erwinilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Viviana Torres on 22 Dec 2023
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Viviana Torres on 22 Dec 2023
We appreciate your time and thank you for leaving us a review! If you have a moment, please feel free to share any additional feedback on how we could have enhanced your experience. We hope you give us another chance to improve your experience next time you're in the area. Thank you for being our guest!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Viviana Torres on 22 Dec 2023
Thank you for taking the time to provide us with a review of your recent stay! We're glad to see that you enjoyed your time with us. I will share your feedback with our associates to help keep them motivated to provide a care-free experience for all of our guests. Thank you again for your high rating. We hope to see you again whenever your travels bring you back to the area!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a week as my wife was a patient in the nearby Northwestern Hospital. Staff was very kind, and assisted me in extending my stay a couple of days when I needed to. Bed was a little rough on my back but that may have been me as I'm an oversized guy. Parking is Chicago parking, so never cheap but they were right there w valet if you wanted it or you could self park if you wanted but without in/out privileges - read up on the details before going. I did so this was no surprise to me. Breakfast was a hot breakfast with many options and ran 6-10 which is very flexible. Housekeeping was outstanding and earned every tip I left and then some.
Stayed 4 nights in Dec 2023
Response from Viviana Torres on 22 Dec 2023
Thank you for taking the time to provide us with a review and detailed comments. We're very happy to hear that you enjoyed your stay overall and hope that your wife is feeling better. Our team strives to provide exceptional service to all of our guests and I will be more than happy to share your compliments of them with each department. We will take a look at the bed frame and the mattress in your guest room to see if there is anything we can repair or replace, just to be safe. We look forward to having you back the next time you are in the area!