City view

Reviews of Hyatt Regency McCormick Place

4 out of 5
Hyatt Regency McCormick Place
2233 S Martin Luther King Dr, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1000 reviews" "
Rating 8 - Good. 203 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very convenient location to McCormick Place convention centre and even the train
Stayed 3 nights in Apr 2024
Response from Gale on 15 Apr 2024
Good evening, Thomas,Thank you for your glowing review! We look forward to seeing you in the near future. Please contact us if you need assistance with your next reservation. Warm Regards,

6/10 Okay

Sean Martin, Brooklyn

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Close to our event but small mediocre rooms
Stayed 2 nights in Apr 2024
Response from Dacia on 15 Apr 2024
Hello Sean,Thank you so much for your stay feedback. We appreciate you choosing us for your stay. Your feedback will be used to improve our guest experiences. We hope to welcome you back to Hyatt Regency McCormick Place again.Kind regards,

10/10 Excellent

Gladys, Weston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Apr 2024
Response from Dacia on 15 Apr 2024
Hi Gladys,Thank you so much for your stay feedback. We greatly appreciate you leaving your review. We hope to see you again soon.Warm regards,

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dacia on 15 Apr 2024
Hi Ryan,Thank you so much for your review. It is very much appreciated. We are glad to learn that you enjoyed your stay. We hope to welcome to Hyatt Regency McCormick Place again.Kind regards,

10/10 Excellent

Juanita, Gibsonton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to Wintrust Arena.
Stayed 1 night in Apr 2024
Response from Lindsey on 14 Apr 2024
Hello Juanita,Thank you for your feedback. We are happy to hear you enjoyed your stay and the location was perfect for you!! We hope to welcome you back!!Best Wishes,

10/10 Excellent

Carl, Park Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing at checking in, and the room was great.
Stayed 1 night in Apr 2024
Response from Travis on 10 Apr 2024
Hello Carl! Thank you for taking the time to provide a review of our hotel. It's great to know you enjoyed your room and had a great check-in. We look forward to welcoming you back soon. Warm Regards, Travis

8/10 Good

Terral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not gaurenteed, but I was not told that when I checked in
Stayed 3 nights in Mar 2024
Response from Krista on 2 Apr 2024
Hello Terral, Thank you for providing us with a rating and feedback of your stay with us here at Hyatt Regency McCormick Place. Your feedback regarding parking is valuable and has been shared with our management team to address any potential improvements. We hope we are able to welcome you back as our guest soon. Warm Regards, Krista

8/10 Good

Judy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Only one option was available for light food fare.
Stayed 4 nights in Mar 2024
Response from Lindsey on 29 Mar 2024
Dear Judy,Thank you for taking the time to review our property! We are happy to see you enjoyed your stay! We appreciate your feedback on the dining. It has been passed to our management team!! We would love to have you again!Warm Wishes

8/10 Good

Kristen

Stayed 1 night in Mar 2024
Response from Melinda on 18 Apr 2024
Dear Kristen,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency McCormick Place again soon!Warm regards,Melinda

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. The front desk clerk offered us a room with an amazing view of the city.
Stayed 2 nights in Mar 2024
Response from Rebecca on 29 Mar 2024
Hello Christina,Thank you for your 5-star feedback and recent stay at Hyatt Regency McCormick Place. We were so happy to welcome you. Happy to hear about he excellent service you received from our amazing team. We hope to welcome you back again.Warm regards,Rebecca

8/10 Good

Zuko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was switched to a room on a high floor with an amazing view of the chicago skyline. Due to low occupancy, restaurants were closed. Small bathtub go for the shower, and hard bed.
Stayed 1 night in Mar 2024
Response from Betsy on 26 Mar 2024
Dear Zuko,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and your amazing view of the Chicago skyline. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

Mitcheal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price!
Stayed 1 night in Mar 2024
Response from Betsy on 25 Mar 2024
Dear Mitcheal,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Duran

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Betsy on 26 Mar 2024
Dear Duran,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Samalla

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was pleasant, the room had a wonderful view, and there was opportunity to purchase food on site. The location was convenient to downtown and Hyde Park museum.
Stayed 2 nights in Mar 2024
Response from Candace on 24 Mar 2024
Dear Samalla,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay with our convenient location and pleasant staff. We look forward to welcoming you back at Hyatt Regency McCormick Place.Warm regards,Candace

8/10 Good

christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to convention center. Kinda far away from everything else
Stayed 1 night in Mar 2024
Response from Jamie on 18 Mar 2024
Dear Christian,Thank you for taking the time to review our Hyatt Regency McCormick Place! We're glad to see that you enjoyed your stay with us, and found our property conveniently located near the convention center. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! No issues
Stayed 3 nights in Feb 2024
Response from Laura on 26 Feb 2024
Dear Lance,Thank you so much for the 5-star rating. We are delighted to hear that you had a great experience while staying with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

CATHY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go to location whenever attending an event at McCormick Place. Never disappoints!
Stayed 1 night in Feb 2024
Response from Laura on 19 Feb 2024
Dear Cathy,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We appreciate your continued patronage and hope to welcome you back soon. Best regards,

2/10 Terrible

Ryan, ROCHELLE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was one of, if not the single worst hotel experience we have ever had. The staff was incredibly rude, and unhelpful. Property was in complete disarray organizationally. Everything was in complete chaos. Just an awful experience all the way around.
Stayed 1 night in Feb 2024
Response from Aiman on 19 Feb 2024
Hi Ryan, I'm Aiman - the manager who checked you in. I apologize for the negative experience. This is definitely not what we anticipate! I do recall you implying something iffy with the parking situation upon your arrival. Today, I experienced difficulty myself navigating around barricades and road blocks on my way in. I went ahead and took care of the parking for you. I know it's not much, but I do hope it can remedy some of the frustrations you've encountered. It was an honor to host you this time, and I do hope if you decide to come back, we can make it right for you.Have a great evening,Aiman

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michaela on 20 Feb 2024
Hello Lola. I want to thank you for your patronage to us here at Hyatt Regency McCormick Place. I am happy to know you enjoyed your time with us and hope to have you as a return guest in the future. We are always here to help. Have a great day!

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michaela on 20 Feb 2024
Hi Paulette. I want to personally thank you for being our Guest at Hyatt Regency McCormick Place. I am pleased you enjoyed your time with us and hope to welcome you back in the future. I truly appreciate your time and review. Have a great day!

6/10 Okay

melanie, manitowoc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We paid for parking and we’re told that we were able to come and go during our stay and when we checked out they charged us double for parking because they said we had already left. Very frustrating.
Stayed 1 night in Feb 2024
Response from AR on 17 Feb 2024
Hi Melanie,I'm sorry about this issue. Can you provide me with more details? Did you have more than one vehicle? Did you pay directly at the gate? Thank you!

10/10 Excellent

Tboy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura on 18 Feb 2024
Dear Tboy,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location, self parking is easy access to your car and you can park here almost all day after checking out.
Stayed 1 night in Feb 2024
Response from Melinda on 16 Feb 2024
Dear Amanda,Thank you for taking the time to review our property. We are so glad to hear you love our location and the parking provided. We hope to welcome you back to Hyatt Regency McCormick Place again soon!Warm regards,Melinda

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great access to the McCormick Place convention center.
Stayed 2 nights in Jan 2024
Response from Jamison on 1 Feb 2024
Hello William,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay, and we are thrilled that our hotels convenience impacted your stay positively. We look forward to welcoming you back to Hyatt Regency McCormick Place!Best regards,Jamison

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt is wonderful
It was a beautiful, clean room
Stayed 1 night in Jan 2024
Response from Laura on 30 Jan 2024
Dear Andrea,Thank you for taking the time to provide your feedback. We love hearing that you had a wonderful stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always
Response from Melinda on 24 Jan 2024
Dear Nicole,Thank you for taking the time to review our property. We are so glad to hear you found our hotel amazing. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Robert, Elm Grove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 2 nights in Jan 2024
Response from Candace on 14 Jan 2024
Dear Robert,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back at Hyatt Regency McCormick Place.Warm regards,Candace

10/10 Excellent

Patrick

Stayed 2 nights in Jan 2024
Response from Melinda on 17 Jan 2024
Dear Patrick,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Jae Wook, Grand Rapids

Stayed 3 nights in Jan 2024
Response from Janet on 3 Feb 2024
Greetings Jae Wook,Thank you for the 5/5 rating you gave our Hyatt Regency McCormick Place! We are very pleased to know every aspect of your stay was great! It was a pleasure and a privilege to host you. We hope to welcome you back soon and provide another exceptional experience.Warm regards,

10/10 Excellent

Michael

Liked: Amenities
Clean and serene
Stayed 2 nights in Jan 2024
Response from Betsy on 12 Jan 2024
Dear Michael,Thank you for your 5/5 feedback and rating. We are so happy that you felt our hotel was clean and serene. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Anisa on 12 Jan 2024
Hello Kim,Thank you for leaving a rating. We hope you enjoyed your stay and hope to welcome you again soon.Best,

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melinda on 11 Jan 2024
Dear Ernest,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

6/10 Okay

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service
Everything was good except the part where I had no tub nor an operating TV. I called guest services and had an engineer come in my room only to advise a previous guest had to rest the tv and it was nothing he can do pretty much. Please be advised he was very friendly, all of whom I encountered gave me great professionalism! Just hate I had to use my phone the whole night and couldn’t watch the TV whatsoever.
Stayed 1 night in Dec 2023
Response from Tonya on 6 Jan 2024
Dear Jasmine,Thank you for leaving us a review. We are happy to hear that you enjoyed your stay. Our apologies however for the issues with the tub and TV. This is not up to our standards, and we value the feedback to improve. It is great our staff were very friendly and professional. We hope to have the opportunity to welcome you back for a much better stay in the future. Kind regards,Tonya

10/10 Excellent

Sarah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonya on 6 Jan 2024
Dear Sarah,Thank you for staying with us here at the Hyatt Regency McCormick Place. We appreciate you taking the time to leave us a review. It is fantastic you enjoyed your stay. We hope to have the opportunity to host you again soon. Warm regards,Tonya

10/10 Excellent

Michael

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Tonya on 6 Jan 2024
Hello Michael,Thank you for staying with us. We appreciate your feedback. It is wonderful to hear that you enjoyed your stay. Please allow us to welcome you back to Chicago on your next visit. Warm regards,Tonya

4/10 Poor

Debbie

Stayed 1 night in Dec 2023
Response from Jamie on 23 Jan 2024
Dear Debbie,Thank you or taking the time to leave a rating for our Hyatt Regency McCormick Place. We're sorry to see that your stay experience did not meet expectations. We hope to welcome you back as our guest for a more enjoyable stay experience in the future.Warm regards,Jamie

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Misleading room views
We had a nice experience. The reservation is misleading, as we paid extra for "City Views" and we did not get city views. I even asked when we were checking in if we had city views and we were told yes. We didn't let that affect our stay, but we really wish we would've had the full Chicago-view experience. Too bad. Otherwise, the hotel was nice and clean.
Stayed 1 night in Dec 2023
Response from Jamison on 1 Feb 2024
Hello Jenny, Thank you for taking the time to review your recent stay at our hotel. We are thrilled to hear you had an overall nice experience during your stay. We are however sorry to hear of your disappointment with the guestroom, views and lack thereof. Your feedback is important to us; by sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency McCormick Place for a stay that exceeds all expectations.Best regards,Jamison

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tonya on 6 Jan 2024
Dear Matthew,Thank you for the positive rating. We are pleased to hear you had a great stay with us. It is wonderful our service and amenities met with satisfaction. Thank you for choosing the Hyatt Regency McCormick Place. We hope to welcome you back in the near future. Warm regards,Tonya

10/10 Excellent

Shakayla

Stayed 1 night in Dec 2023
Response from Tonya on 6 Jan 2024
Hello Shakayla,Thank you for taking the time to leave us a rating. We are happy to hear that you enjoyed your stay with us. It is wonderful we met or exceeded your expectations. It was a pleasure to host you and we hope to have the chance to welcome you back in the near future. Kind regards,Tonya

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Hotel and room was very clean. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Tonya on 6 Jan 2024
Hello Brittney,Thank you for leaving us a review. We are glad you liked our excellent location. It is wonderful to hear your room was very clean and our staff were friendly. It is always our goal to provide the best service. We are happy you enjoyed your stay. Please allow us to welcome you back on your next visit to Chicago. Warm regards,Tonya

10/10 Excellent

Sharon, Fort Wayne

Stayed 1 night in Dec 2023
Response from Janet on 26 Jan 2024
Dear Sharon,Thank you for the great rating you gave our Hyatt Regency McCormick Place! We were delighted to have you as our guest. It is clear by your rating we met all your expectations. We hope to welcome you back soon for another outstanding experience.Warm regards,

10/10 Excellent

Keunta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place nice and quiet.
Stayed 1 night in Dec 2023
Response from Tonya on 6 Jan 2024
Hello Keunta,Thank you for your kind words. We are happy to hear you found our hotel a beautiful place to stay and nice and quiet. It was a pleasure to host you during your time in Chicago. We hope you will consider staying with us again on your next visit. Warm regards,Tonya

4/10 Poor

Xavier

Travelled with family
Liked: Cleanliness
There were very few people in the hotel, and it was extremely overpriced. It was nearly empty, and I had to request toilet paper and towels. I don’t understand why this hotel feels privileged to charge exorbitant fees for minimal service. Disappointed.
Stayed 2 nights in Dec 2023
Response from Melinda on 27 Dec 2023
Dear Xavier,Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda

2/10 Terrible

Tank

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service here was very below expectations at the rate I paid for my stay. Enthusiasm and attentiveness was at an all time low compared to other times I’ve stayed here in the past. I always have a saying from background in the service industry….Instead of saying no find a way to say yes.
Stayed 1 night in Dec 2023
Response from Jamison on 27 Dec 2023
Hello Tank, Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay did not meet expectations and that you had dissatisfying experiences with the service. Your feedback is very important to us, and we'd like to discuss this further with you; please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram) with your stay details. We hope to welcome you back at Hyatt Regency McCormick Place for an improved stay that exceeds all expectations.Best regards,Jamison

10/10 Excellent

timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of restaurants nearby. Great accommodations and staff.
Response from Melinda on 6 Feb 2024
Dear Timothy,Thank you for taking the time to review our property. We are so glad to hear you found our accommodations and staff great. We hope to welcome you back to Hyatt Regency McCormick Place soon!Warm regards,Melinda

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful and quick.
Stayed 1 night in Dec 2023
Response from Jamison on 14 Dec 2023
Hello Mark, We want to thank you for taking the time to review your recent stay with us. We are overjoyed to hear that our staff impacted your stay positively. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments! Many thanks for choosing Hyatt Regency McCormick Place, we look forward to welcoming you again in the future.Best regards,Jamison

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michaela on 13 Dec 2023
Dear Roger,I want to personally thank you for being our Guest at Hyatt Regency McCormick Place. I am happy you enjoyed your time with us and hope to welcome you back in the near future. I truly appreciate your time and positive review. Have a great day!

10/10 Excellent

Bridget

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janet on 3 Jan 2024
Dear Bridget,We appreciate the rating you gave our Hyatt Regency McCormick Place! We are happy we had the opportunity to provide you with the exceptional service and hospitality you deserve. We hope to welcome you back again soon.Warm regard,

4/10 Poor

Christine

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Slanted floors, no restaurants
When we arrived the desk person was so great! But she pointed out we were in a handicap room and offered to upgrade us to a better room. We went from a king room to a room with 2 queens right next to the elevator with a noticable slant to the floor, everywhere. We even downloaded a level app and sure enough, slanted! I have vertigo and it was awful any time I moved around the room. Also, elevator noise all night. Not an upgrade. In the morning (Sunday) every restaurant was closed in the hotel leaving every guest to enjoy microwave breakfast from the in hotel market. It was the equivalent of gas station food. We chose this hotel for the location and restaurants, unfortunately we were not able to eat there. There are also no restaurants nearby. We would not have picked this location knowing everything in house would be closed. Every staff person we met was lovely and as helpful as can be. That's a plus.
Stayed 1 night in Dec 2023
Response from Candace on 11 Dec 2023
Dear Christine,Thank you for taking the time to review your recent visit to our hotel. We are overjoyed to hear that the staff was so great and helpful! We are remorseful to hear that your stay did not meet expectations and that you were disappointed by your room, and lack of dining options. Your feedback is very important to us, and we would like to discuss this further with you. Please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram). We hope to welcome you back at Hyatt Regency McCormick Place for an improved stay that exceeds all expectations.Warm regards,Candace

10/10 Excellent

Derica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Would stay again
It was very enjoyable experience. It was very clean and well organized. Definitely would stay again. I was also very appreciative of the fact that the Arie Crown Theater is connected to the hotel, just past the restaurants.
Stayed 1 night in Dec 2023
Response from Larissa on 10 Dec 2023
Greeting Derica,Thank you for your feedback and awesome rating. We are happy to hear that you enjoyed your stay with us and found our location convenient. We look forward to welcoming you back the next time you are in the area!Kind regards,