I liked the location, being in proximity to the museums and McCormick Center. The fitness center is also nice.
The interactions with staff disappointing.
- Upon checking in, one of the receptionists shared that if we weren't using the in-hotel meal discount that evening, guests could come down the next morning and get a new one for breakfast. We did that. A new receptionist told us we shouldn't do that. We felt blamed for simply doing what another staff member told us to do.
- Another receptionist had one ear bud in while interacting with guests. I asked for a basic hygiene supply, and they weren't able to supply it. It seemed like they were a bit distracted.
- The breakfast itself was disappointing. A $17 scramble was just eggs with salsa on top.
I think I will try the Hilton across the street the next time we are here.