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Reviews of Motel 6 Palatine, IL - Chicago Northwest

2 out of 5
Motel 6 Palatine, IL - Chicago Northwest
1450 East Dundee Road, Palatine, IL

Reviews

6.6
Rating 10 - Excellent. 105 out of 456 reviews" "
Rating 8 - Good. 120 out of 456 reviews" "
Rating 6 - Okay. 83 out of 456 reviews" "
Rating 4 - Poor. 58 out of 456 reviews" "
Rating 2 - Terrible. 90 out of 456 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Ellie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 14 May 2024
Hi Ellie, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie#Team6

10/10 Excellent

Ramanpreet

All good here just miss microwave and fridge in room other all things are good
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Ramanpreet,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was sparsely occupied and the smoke free rooms have 0 ability to keep the smoke from the smoking rooms from intruding into your room, I stayed all of 20mins before requesting a refund and heading to the doubletree about 5miles south
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi James,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Zorina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was quiet and easy to check into. The staff was responsive, and kind and I was able to gt checked in quickly without any issues.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi KevinThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Jovana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Only complaint about the facility is that I am 6’3” tall and the shower heads hit me in the chest. Who can take a shower like that?
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Traveler,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Theodore

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had expected to have shampoo and self serve coffee in the rooms
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 12 Sept 2023
Hi Theodore, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Adalberto

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jaafar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its not bad
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 12 Sept 2023
Hi Jaafar,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

Rob

Liked: Cleanliness, staff & service
Disliked: Amenities
It was what I would expect from an inexpensive motel (based on today's inflated prices). I was surprised that they did not even have shampoo, but the service and cleanliness were fine and coffee was provided in the lobby in the morning. The motel seemed to have an "institutional" feel to it, mostly due to its age.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Rob,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Sergio, Goshen

Travelled with family
Disliked: Staff & service
Good location
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Sergio,Thank you for the perfect rating!!Maz K.#Team6

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

NATHAN

Stayed 1 night in Aug 2023

4/10 Poor

Zeljko

Stayed 2 nights in Jul 2023

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience for the money! We would absolutely stay there again.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 7 Aug 2023
Hi Becky,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Lanaya

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Courteous, fast, professional, and friendly. I can’t ask for more than that!
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 26 Jul 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Newman

Stayed 2 nights in Jul 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bang on the doors, baby
The hotel was very noisy with the doors slamming shut all night long.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 5 Jul 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Arturo

Liked: Staff & service
They can do a lot more on cleanliness
Stayed 2 nights in Jun 2023

8/10 Good

Tracy

Stayed 1 night in Jun 2023

8/10 Good

Lauren

Stayed 1 night in Jun 2023

4/10 Poor

Newman

Stayed 2 nights in Jun 2023

8/10 Good

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe, though it would have been nice to have a refrigerator in the room.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 14 Jun 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Paola

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
1st room the refrigerator wasn't working, moved to another room same thing all my food got rotten.... VERY SAD!
Stayed 1 night in May 2023
Response from Nancy Y. on 14 Jun 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Vanessa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, it was a good experience
Stayed 1 night in May 2023
Response from Brand Experience Team on 5 Jun 2023
Hi Vanessa,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Is perfect
Stayed 1 night in Apr 2023
Response from Nancy Y. on 22 May 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Miguel

Stayed 1 night in May 2023

2/10 Terrible

Shane

Stayed 1 night in Mar 2023

10/10 Excellent

Miguel

Stayed 1 night in Mar 2023

10/10 Excellent

Natalie

Stayed 2 nights in Feb 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 2 Mar 2023
Hi David,Thank you for the perfect rating!!Maz K.#Team6

4/10 Poor

Minerva

Disliked: Amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2023
Response from Brand Experience Team on 2 Mar 2023
Hi Minerva,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Shahmir Ahmed

Liked: Property conditions & facilities
Very good
Vary good motel, no problem at all
Stayed 2 nights in Jan 2023
Response from Brand Experience Team on 2 Mar 2023
Hi Shahmir, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo visit
Good for what I needed, would stay there again.
Stayed 1 night in Jan 2023
Response from Nancy Y. on 19 Jan 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Verified traveller

Needs
THE PLACE HAS BURN HOLES IN THE BLANKETS, IN THE SMOKEING ROOMS. I also told the staff about seeing roaches, In the bathrooms of two different rooms we have stayed in. They also need to wash the sheets better, and wash the blankets better.
Stayed 2 nights in Dec 2022
Response from Nancy Y. on 19 Jan 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kevin

This hotel needs improvement.
Even though there are no smoking sign, but they let people smoking inside the rooms. I wake up like smell like a cigarette! Heater takes extremely long time to heat up the room! With that kind of room doesn't deserve this kind of room rate! I am totally disappointed!!!!!!
Stayed 1 night in Dec 2022
Response from Nancy Y. on 19 Jan 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Dmitry

Stayed 1 night in Nov 2022
Response from Brand Experience Team on 2 Mar 2023
Hi Dmitry,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible front desk customer service!
When we arrived the check in was terrible. She was very rude. Asking us why we were ringing the doorbell. Well she wasnt at the counter and we were trying to check in. My wife and i were dressed nice it was a beautiful sunny 70 something degree day, we traveled from out of town to go to an event and the lady was very rude again and said oh so you guys think this weather is going to stay this way? I was taken back. We were enjoying the day and trying to enjoy our time which was ruined right away. Not inviting at all. She sould not be allowed to talk to guest's that way. Shes the first person to greet the guests and she was very IGNORANT! Theres much more which i will be contacting the proper personal accordingly.
Stayed 1 night in Oct 2022
Response from Nancy Y. on 1 Dec 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Akbar

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Experience
Not so good. No pen or paper in room. No telephone service. You have to walk to office to communicate Maintenance staf not available in the night No refrigeration facility. Excess food you have to eat or through it
Stayed 5 nights in Oct 2022
Response from Nancy Y. on 1 Dec 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities
Arrived at hotel at 10pm. Was told by front desk they did not my reservation from Expedia. Front desk found a cancellation. I never canceled. I had to go find another hotel at 10 pm.Do not stay at this motel 6.
Stayed 1 night in Jul 2022
Response from Nancy Y. on 1 Dec 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Michael

Liked: Room comfort
Disliked: Staff & service
RUSHED TO VACATE MY ROOM
My stay was just OK maybe. I didn't get into my room until around 11PM and was woken up by the cleaning lady pounding on my door asking to conduct her room service at 9AM. Check out is not until 11AM . In my opinion I paid for a 24 hour visit inside a room not why I was not granted privacy for the short time I was actually in the room.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 3 Oct 2022
Hi Michael,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very nice, but the room in this location didn't have a microwave or refrigerator which made the stay not pleasant.
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on 3 Oct 2022
Hi Salomon,Thank you for recognizing the great service provided by our staff. Your experience is important to we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

8/10 Good

Ramsey

Liked: Property conditions & facilities, room comfort
Good for the pay
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on 3 Oct 2022
Hi Ramsey,Thank you for the positive review!Lilith#Team6

10/10 Excellent

milad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what they charge, I absolutely give them 5 stars. Room and bathroom are very clean and organized. The staff are very helpful with a beautiful smile always. The AC is perfect. The last but not the least, the area is great; it is close to market and many restaurants. Thank you so much Motel 6 for the great job!
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on 3 Oct 2022
Hi Milad,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 3 Oct 2022
Hi Amanda,Thank you for positively rating your stay!Lilith#Team6