Dear Milan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PALATINE. We're so pleased that our staff, clean and comfortable room contributed to a memorable experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I am sorry that the noise coming from the highway hindered your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Florin,We are sorry to hear your recent experience at the RED ROOF INN PALATINE did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management's attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,TiannaRed Roof ManagementRediresponse Specialist

Dear Bhargavkumar,Thank you for taking the time to tell us about your experience at the RED ROOF INN PALATINE. You indicated that the uncleanliness of the room, the less-than-ideal encounter you had with the staff and other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Thank you for your review, Lizbeth. The staff at the RED ROOF INN PALATINE and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management Rediresponse Specialist

Thank you, Dennis, for writing to us about your recent stay at our hotel RED ROOF INN PALATINE. We are utterly disappointed to learn that you encountered the distasteful situations you described. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Alyssa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Palatine and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hi Iris,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Palatine with us. It was so rewarding to see that we earned your 5/5 score with our polite staff and clean rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Thanks for sharing your feedback with us, Michael. The team at our Red Roof Inn Palatine was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the property was nice and you had a good stay, it was displeasing to read that this was the impression left with you. You stated that the deposit situation hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Lindsay,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Palatine. You mentioned there were a few downsides to your experience. You indicated that you were unsatisfied with the windows that cannot close, the toilet that did not flush, the shower that squirted brown slime and the broken fridge that flooded the room. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

Thank you, Justin, for writing to us about your recent stay at the Red Roof Inn Palatine. We deeply regret the negative experiences you encountered with our staff's demeanor, the unpleasant odor in the room as well as front entrance door. Your feedback is valuable, and will be taken into consideration to improve our service standards. We sincerely apologize for any inconvenience caused and assure you that I have brought your feedback to management's attention in an effort to enhance both the guest experience and staff training.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Yuriy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PALATINE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PALATINE. It's truly disheartening to hear that your experience didn't meet your expectations due to no phone in your room nor was breakfast available. In regards to breakfast, this property does not offer breakfast but we do have many eateries in the area that you can utilize on your next visit. Please accept our sincerest apologies for the missing amenity you highlighted. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Hi Karen!Thank you for sharing your feedback of your stay at the Red Roof Inn Palatine. I'm sorry your experience wasn't satisfactory and resulted in your 2/5 rating. Please accept our sincerest apologies for the noise disturbance in the lobby and the unusual situation you described with the plunger. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We will take your concerns into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town..Sincerely, Chevanese RediResponse Specialist

Dear Ellis,Thank you for leaving a review following your recent experience at the Red Roof Inn Palatine. We are sorry you had a less than ideal stay. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is the impression we've left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist