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Reviews of TownePlace Suites by Marriott Chicago Schaumburg

3.5 out of 5
TownePlace Suites by Marriott Chicago Schaumburg
750 National Parkway, Schaumburg, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 299 out of 444 reviews" "
Rating 8 - Good. 93 out of 444 reviews" "
Rating 6 - Okay. 29 out of 444 reviews" "
Rating 4 - Poor. 11 out of 444 reviews" "
Rating 2 - Terrible. 12 out of 444 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Front desk customer service in the evening was excellent.

8/10 Good

Claire

Travelled with family and small children
Liked: Amenities
Stayed 12 nights in Jan 2024

10/10 Excellent

Vitaliy

Stayed 6 nights in Jan 2024
Response from TownePlace Suites by Marriott Chicago Schaumburg on 22 Jan 2024
Vitaliy, Thank you for the outstanding 10/10 rating! We're delighted you had a fantastic stay. Come back soon!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TownePlace Suites by Marriott Chicago Schaumburg on 22 Jan 2024
Megan, Thank you for the perfect 10/10 rating! We're thrilled you enjoyed your stay. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Heewon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel. Nice and clean. Very quiet. We really enjoyed staying in the place. Thanks!!
Stayed 2 nights in Dec 2023
Response from TownePlace Suites by Marriott Chicago Schaumburg on 22 Jan 2024
Heewon, Dear [Guest's Name],Thank you for your kind words! We're delighted to hear that you had a wonderful time at our hotel and enjoyed the clean, quiet environment. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Pam

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TownePlace Suites by Marriott Chicago Schaumburg on 22 Jan 2024
Pam, Thank you for choosing to stay with us, and for taking the time to leave a 5/5 review! We're delighted to hear that you had a positive experience during your visit.Our team is dedicated to providing exceptional service and ensuring a comfortable stay for our guests. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know.We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future. Safe travels!

10/10 Excellent

Kolby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Checked in about 4:30 on 11/26 and front desk lady was super kind and pleasant! Hotel was very clean, no complaints.
Stayed 1 night in Nov 2023
Response from TownePlace Suites by Marriott Chicago Schaumburg on 22 Jan 2024
Kolby, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a pleasant check-in around 4:30 on 11/26 and that our front desk lady provided you with excellent service. It's great to know that you found the hotel very clean, and we appreciate your kind words.Our team works hard to create a welcoming and clean environment for our guests, and it's rewarding to see that reflected in your feedback. If you ever have the opportunity to visit us again, we look forward to providing you with another enjoyable stay.If there's anything specific you loved about your time with us or if you have any suggestions for improvement, please feel free to share. We value your feedback and hope to have the pleasure of hosting you again in the future.Safe travels!

10/10 Excellent

Ajit

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at this hotel for the past 4 years. It’s a great hotel - clean, easy parking, restaurants, good breakfast and near from O’Hare Airport. Meets all customer needs.
Stayed 2 nights in Oct 2023
Response from TownePlace Suites by Marriott Chicago Schaumburg on 3 Nov 2023
Ajit, Thank you for your loyalty and for choosing to stay with us for the past four years! We truly appreciate your continued support.We're delighted to hear that you find our hotel to be great, clean, and convenient. It's fantastic that we've been able to meet all your needs, from easy parking to a good breakfast and proximity to O'Hare Airport. Your feedback is invaluable to us, and we look forward to providing you with the same excellent service and quality during your future visits.If there's anything more we can do to make your stays even better, please don't hesitate to let us know. Thanks again for being a valued guest!

6/10 Okay

Dana

Liked: Cleanliness, staff & service
We recently had a four night stay for a funeral. It was nice to come and go as we needed to and not be bothered by the staff when we chose not to be. Check in was easy. Staff was friendly. Breakfast was average. It was an average room but nice to have the extra's of the fridge and microwave for the extra stay. We would stay again when we visit.
Stayed 4 nights in Oct 2023
Response from TownePlace Suites by Marriott Chicago Schaumburg on 3 Nov 2023
Dana, We appreciate you taking the time to leave a review and for choosing to stay with us during such a sensitive time. Our heartfelt condolences for your loss.We're glad to hear that our staff was friendly, and you found the check-in process easy. It's also great to know that you appreciated the convenience of having a fridge and microwave in your room for an extended stay.Your feedback regarding breakfast is noted, and we'll certainly work on enhancing that aspect. We're pleased to hear that you would consider staying with us again when you visit. We look forward to serving you in the future, and if there are any specific improvements you'd like to suggest, please feel free to share. Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from TownePlace Suites by Marriott Chicago Schaumburg on 3 Nov 2023
Thank you so much for the perfect 10/10 review! We're thrilled to hear that you had such an exceptional experience during your stay.

10/10 Excellent

Seung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe environment/ clean & near "Woodfield shopping mall". Easy to get to highways, etc.
Stayed 5 nights in Oct 2023
Response from TownePlace Suites by Marriott Chicago Schaumburg on 3 Nov 2023
Seung, clean and conveniently located near the Woodfield Shopping Mall. Easy access to highways is certainly a great bonus.Your feedback is greatly appreciated, and it's wonderful to know that you had a positive experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future and ensuring your stay is just as comfortable and convenient. Thank you for choosing us!

10/10 Excellent

Ian M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from M on 4 Oct 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay.We're looking forward to having you againRegards,M.TamirAsst.General Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 1 night in Sep 2023
Response from M on 25 Sept 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay. We're glad our great team provided you with excellent service.We're looking forward to having you againRegards,M.TamirAsst.General Manager

10/10 Excellent

Lameica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Sep 2023
Response from M on 13 Sept 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay.We're looking forward to having you againRegards,M.TamirAsst.General Manager

10/10 Excellent

donald

Stayed 1 night in Sep 2023
Response from Operations Director on 3 Nov 2023
Donald, Thank you so much for the fantastic 5/5 review! We're absolutely delighted to hear that you had such a wonderful experience during your stay.Our team is dedicated to providing top-notch service and maintaining high standards, and it's great to know that we met your expectations. We truly appreciate your kind words and your support.If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back in the future and provide you with another outstanding experience. Thanks again for choosing us!

6/10 Okay

Nataliya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was easy car parking and location .
Stayed 1 night in Sep 2023
Response from M on 13 Sept 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay.We're looking forward to having you againRegards,M.TamirAsst.General Manager

10/10 Excellent

Kathrene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Needs more tables and chairs during breakfast.
Stayed 2 nights in Sep 2023
Response from M on 13 Sept 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay. Thank you for your comments about having more chairs and tables, we will do our best to make that happenWe're looking forward to having you againRegards,M.TamirAsst.General Manager

6/10 Okay

Felicia

Liked: Room comfort
Disliked: Cleanliness, staff & service
With improvements it Can be Great
I wasn’t sure as to where one hotel began and the other ended because I wasn’t expecting them to be combined. The entrance was dimly lit and very vacant in appreance. The carpeting was dirty and dated
Stayed 2 nights in Sep 2023
Response from M on 13 Sept 2023
Dear Guest,Thank you for staying with us. We appreciate your review We're looking forward to having you againRegards,M.TamirAsst.General Manager

6/10 Okay

Vonapolouis

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Ayana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from M on 22 Aug 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay.We're looking forward to having you againRegards,M.TamirAsst.General Manager

10/10 Excellent

Shava

Stayed 1 night in Jul 2023
Response from M on 22 Aug 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay.We're looking forward to having you againRegards,M.TamirAsst.General Manager

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2023
Response from MO on 4 Aug 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay.We're looking forward to having you again.Regards,M.TamirAsst.General Manager

10/10 Excellent

Queen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 stars
My favorite hotel so far, comfy, clean, good location, nice pool, nice gym, nice room, good breakfast! I could live here.
Stayed 2 nights in May 2023
Response from MO on 28 Jul 2023
Dear Guest,Thank you so much for staying with us, I'm so happy our hotel is your favorite! seeing your review makes us all happy! Thank you so much :)We can't wait to see you againThank youRegards,M. TamirAsst. General Manager

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nettled in a quiet area off the beaten path but within close proximity to grocery stores, restaurants, shopping and interstates. You arrive to very bright and clean areas (outside and inside). Very clean and spacious rooms with all the amenities you need for a lengthy stay. I really can't say enough about my stay. I know that I will be recommending the TownePlace Suites Chicago Schaumburg to family/friends and when I plan my next trip to Chicago.
Stayed 5 nights in Jul 2023
Response from MO on 3 Aug 2023
Dear Guest,Thank you for staying with us and for your great review,We're so happy you enjoyed your stay and had great time.We're looking forward to having you againRegards,M.TamirAsst.General Manager

10/10 Excellent

Devanshu

Travelled with family and small children
Excellent place to stay for a week. Close to many dining options and shopping.
Stayed 5 nights in Jul 2023
Response from MO on 3 Aug 2023
Dear Guest,Thank you for staying with us and for your great review,We're so happy you enjoyed your stay and had great time.We're looking forward to having you againRegards,M.TamirAsst.General Manager

8/10 Good

Lisa

Stayed 1 night in Jul 2023
Response from MO on 4 Aug 2023
Dear Guest,Thank you for staying with us. We're so happy you enjoyed your stay.We're looking forward to having you again.Regards,M.TamirAsst.General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Combining the two Marriott brands is brilliant and confusing. The staff were pleasant and accommodating. Enjoyed our stay.
Stayed 6 nights in Jun 2023
Response from MO on 5 Jul 2023
Dear Guest,Thank you for staying with us and for your great review,We're so happy you enjoyed your stay and had great time.We're looking forward to having you againRegards,M.TamirAsst.General Manager

10/10 Excellent

Callum

Stayed 6 nights in Jun 2023
Response from MO on 27 Jun 2023
Dear Guest,Thank you for staying with us and for your great review, We're so happy you enjoyed your stay and had great time! We're looking forward to having you again Regards,M.TamirAsst. General Manager

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time!
Stayed 1 night in Jun 2023
Response from MO on 13 Jun 2023
Dear Guest,Thank you for staying with us and for your great review,We're so happy you enjoyed your stay and had great time!We're looking forward to having you againRegards,M.TamirAsst. General Manager

8/10 Good

Denise

Stayed 1 night in Jun 2023
Response from MO on 27 Jun 2023
Dear Guest,Thank you for staying with us and for your great review, We're so happy you enjoyed your stay and had great time! We're looking forward to having you again Regards,M.TamirAsst. General Manager

10/10 Excellent

Donika

Stayed 1 night in May 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to family for visiting.
Stayed 5 nights in May 2023
Response from MO on 31 May 2023
Dear Guest,Thank you for staying with us and for your great review,We're so happy you enjoyed your stay! We're looking forward to having you again in the futureRegards,M.TamirAsst. General Manager

10/10 Excellent

YOONSI, Dunlap

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location. Staff was very kind and breakfast was one of the best as continental. Only thing was that is was a bit noisy. Overall good for the price. I would book this hotel again.
Stayed 1 night in May 2023
Response from MO on 31 May 2023
Dear Guest,Thank you for staying with us and for your great review,We're so happy you enjoyed your stay and love our amazing breakfastWe're looking forward to having you again in the futureRegards,M.TamirAsst. General Manager

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from MO on 31 May 2023
Dear Guest,Thank you for staying with us and taking your time to provide your feedback.RegardsMohamad T.Asst. General Manager

10/10 Excellent

Janie

Liked: Cleanliness, property conditions & facilities
It very clean and convenient
Stayed 2 nights in May 2023
Response from MO on 31 May 2023
Dear Guest,Thank you for staying with us and taking your time to provide your feedback. We're looking forward to having you againRegardsMohamad T.Asst. General Manager

2/10 Terrible

Tanya

Stayed 2 nights in May 2023

10/10 Excellent

Syreeta

Stayed 1 night in May 2023
Response from MO on 22 May 2023
Dear guest,Thank you so much for staying with us, we're so glad you enjoyed your stay with us.We're looking forward to your returnThank youRegards,M TamirAsst. General Manager

10/10 Excellent

Daria

Liked: Cleanliness
Stayed 1 night in May 2023
Response from MO on 18 May 2023
Dear Guest, Thank you for staying with us and taking your time to provide your feedback. Thank you Regards Mohamad T.Asst. General Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MO on 10 May 2023
Dear Guest,Thank you so much for staying with us and for your great 5 out of 5We're looking forward to having you againThank youRegards,M.TamirAsst. General Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from MO on 9 May 2023
Dear GuestThank you for staying with us and for your great ratingLooking forward to seeing you again Thank youRegards,M. TamirAsst. General Manager

10/10 Excellent

Kiersten

Stayed 1 night in Apr 2023
Response from MO on 18 May 2023
Dear Guest, Thank you for staying with us and taking your time to provide your feedback. Thank you Regards, Mohamad T. Asst. General Manager

8/10 Good

Tanika

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall stay was good, there was no service after 10pm to bring us towels to shower so that was a down fall.
Stayed 1 night in Apr 2023
Response from MO on 24 Apr 2023
Dear guest,Thank you for staying with us and taking your time to share with your comments, i apologize in regards to not being able to provide towels to your room, we hope you give us another chanceSee you again soonThank youRegards,Mohamad T.Asst.General Manager

10/10 Excellent

lisa

Stayed 1 night in Apr 2023
Response from MO on 18 May 2023
Dear Guest, Thank you for staying with us and taking your time to provide your feedback. Thank you Regards, Mohamad T. Asst. General Manager

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and we enjoyed our stay. Our only complaint was the breakfast area was a bit chaotic. There were no clear lines for the different eating options and the seating was limited. We must have chosen a busy time to eat, so it might not always be an issue. Everything else was wonderful and the area has a lot of shopping and dining options.
Stayed 1 night in Apr 2023
Response from MO on 12 Apr 2023
Dear Paula,Thank you for staying with us and taking your time to post a review, we appreciate your comments about the breakfast seating, we will do our best to provide more seating on busy weekends to make sure all of our guests are happy.We hope to see you againThank youRegards,Mohamad T.Asst. General Manager

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience only downside was the comp breakfast! The seating area wayyyy over crowded not enough space to sit and eat. The food unimpressive as well but besides this everybody was 😊
Stayed 2 nights in Apr 2023
Response from MO on 12 Apr 2023
Dear Dennis,Thank you for staying with us and taking your time to post a review.We appreciate your comment about the breakfast area seating, our Towneplace hotel which is joined with our Fairfield has a great seating area as well, when you're here next time, please ask us and we will be more than happy to show you.We hope to see you againThank youRegards,Mohamad T.Asst. General Manager

10/10 Excellent

Shi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check out was easy. Front desk was very nice and welcoming. Out room was spacious with the fridge, microwave, sink and two burner stove. The beds were comfy. They high though; it was hard for my 4 year old to climb up at times. The bathroom is smaller however it is just the toilet and shower and the sink was separate. Water was hot, they provided shampoo, conditioner and bodywash not just the little complimentary ones. Water pressure isn't high if that if that's what you prefer. Breakfast was provided. We went around 845 and there was decent amount left-sausages, waffles, cereal, oatmeal, scrambled eggs, toast, hard boiled eggs. There was a lot of people and seating was taken so we ate in our room, no big deal. Pool was decent also. Couldve been warmer but I prefer a warmer pool. It waant bad. There were decent amount of people and room still available for all of us. Towela were provided and area waa clean. Pool was decent not too cold
Stayed 1 night in Apr 2023
Response from MO on 12 Apr 2023
Dear Shi,Thank you so much for your wonderful review and thank you for staying with us and taking your time.Thank you for letting us know about the pool temperature, we will use that feedback to improve upon.We hope to see you soonThank youRegardsMohamad T.Asst. General Manager

8/10 Good

Jerold

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
The room was fine. It was an accessible room so it had a little extra space inside. The layout is awkward however. The large bathroom door is right across from the kitchenette and doesn't stay open without a stopper. When open, it's in your way most of the time. Townplace is a combined sister hotel with Fairfield Inn so I was confused when entering the Townplace entrance as to why there wasn't a manned front desk. There is signage with arrows that direct you to the Fairfield location for check-in. This appears to be a post-COVID efficiency change. Also, both hotels share the same breakfast area. I have stayed on the Fairfield side a few times and their suites offer more space at a lower cost so I would more than likely choose that option next time.
Stayed 1 night in Feb 2023
Response from JM on 2 Mar 2023
Thank you for taking a moment to share your experience with us, we appreciate your feedback. Our lobby area in TownePlace is actually going to be remodeled as a different function area in the hotel and all transactions will be done on the Fairfield side. We apologize for the inconvenience. We do hope you return again soon and look forward to welcoming you back .

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from JM on 27 Feb 2023
Thank you for taking a moment to share your experience with us, we are happy to hear you enjoyed your visit with us and look forward to welcoming you back again soon.

10/10 Excellent

rodolfo

Stayed 2 nights in Feb 2023
Response from JM on 15 Mar 2023
Thank you for the great review! We appreciate your feedback and look forward to your return.

10/10 Excellent

Jonathan

Stayed 2 nights in Feb 2023