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Hotel Los Portales Chignahuapan

3.0 star property
Colonial hotel with 24-hour front desk and coffee shop/cafe

Choose dates to view prices

Photo gallery for Hotel Los Portales Chignahuapan

Terrace/patio
Terrace/patio
Front of property
Reception
Standard Double Room
Guests at Hotel Los Portales Chignahuapan enjoy a daily manager's reception, free WiFi, and self parking. The property offers a coffee shop, a restaurant with local specialties, and helpful staff providing tour assistance and concierge services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant
The current price is €84
includes taxes & fees
12 Nov - 13 Nov

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Garden
Soundproofed
Individually furnished
Smart TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Chignahuapan, Hotel Los Portales Chignahuapan is in the city centre. Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception are notable landmarks, and the area's natural beauty can be seen at Chignahuapan Downtown Park and Quetzalapan Falls. Kiosco Mudéjar and Casa del Axolote are two other places to visit that come recommended.
Visit our Chignahuapan travel guideOpens in a new window
Map
Primera de Santos Degollado 8 centro, Chignahuapan, PUE, 73300

What's nearby

  • Basilica of the Immaculate Conception - 2 min walk - 0.2 km
  • Chignahuapan Downtown Park - 2 min walk - 0.2 km
  • Casa del Axolote - 2 min walk - 0.2 km
  • Parroquia de Santiago Apóstol - 3 min walk - 0.3 km
  • Quetzalapan Falls - 10 min drive - 9.8 km

Restaurants

  • ‪Hamburguesas Chalos - ‬7 min walk
  • ‪La Confluencia - ‬6 min walk
  • ‪El Veneno - ‬2 min walk
  • ‪Enrico Ristorante - ‬6 min walk
  • ‪Taquería "El Portal - ‬2 min walk

About this property

Hotel Los Portales Chignahuapan

Hotel near Chignahuapan Downtown Park
Located close to Casa del Axolote and Parroquia de Santiago Apóstol, Hotel Los Portales Chignahuapan provides a free daily manager's reception, a coffee shop/cafe and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Concierge services, tour/ticket information and a vending machine
  • A 24-hour front desk and smoke-free property
Room features
All guest rooms are individually furnished, and boast comforts, such as premium bedding and first-run films, in addition to perks, such as pillow menus and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and shampoo
  • 36-inch Smart TVs with cable channels and first-run films
  • Private gardens and daily housekeeping

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Exterior

Hotel Osalle Inn

  • Pool
  • Parking included
  • Free WiFi
  • Room service
8.8 out of 10, Excellent, 118 reviews
The price is €64
includes taxes & fees
16 Oct - 17 Oct
Hotel Osalle Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • TAQUERIA Y JUGOS EL PORTA

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels
  • First-run films

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Individual furnishings
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 60 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Los Portales Chignahuapan
Hotel Los Portales Chignahuapan Hotel
Hotel Los Portales Chignahuapan Chignahuapan
Hotel Los Portales Chignahuapan Hotel Chignahuapan

Frequently asked questions

Is Hotel Los Portales Chignahuapan pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 60 kg per pet. There's a fee of MXN 200 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Los Portales Chignahuapan?

As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Los Portales Chignahuapan on 12 Nov 2025 start from €83.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Los Portales Chignahuapan?

Self-parking is free at this property.

What time is check-in at Hotel Los Portales Chignahuapan?

Check-in start time: 3:00 PM; check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Los Portales Chignahuapan?

Checkout is at noon.

Where is Hotel Los Portales Chignahuapan located?

Located in the heart of Chignahuapan, this hotel is steps away from Chignahuapan Downtown Park, Casa del Axolote and Kiosco Mudéjar. Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception are just steps away.

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Reviews

Hotel Los Portales Chignahuapan Reviews

9.4

Exceptional

9.6

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 74 out of 105 reviews
Rating 8 - Good. 25 out of 105 reviews
Rating 6 - Okay. 4 out of 105 reviews
Rating 4 - Poor. 0 out of 105 reviews
Rating 2 - Terrible. 2 out of 105 reviews

Reviews

10/10 Excellent

JOSE ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Dec 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2024

6/10 Okay

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
The ggod: Very modern property. Near to most iconic locations. The bad: Small rooms, too noisy guests. The price paid don't reflect the services received.
Stayed 1 night in Aug 2024

8/10 Good

Ramiro

Liked: Cleanliness, staff & service
Nights are cold and the rooms are cold. They don't have heating or air conditioning.
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Horrible service from Front desk AM shift woman.

The morning shif front desk woman was rude and unfriendly when we asked if we could ch in a little earlier (we arrived earlier with our small dog). We have done this in other hotels and usually the staff is very flexible, they try their best to accommodate guest Even thought los portales is a small hotel we could tell there were rooms already ready, so it was not an availability issue at the moment of our arrival. We were charged a slightly higher amount because of our pet and that was not the problem, it was the way she responded when I wanted just to clarify the cost for my benefit, SHE rudely pointed with her disgusting fingernail to a piece of cardboard that listed the prices according to the room booked This hotel doesn’t have heat so we requested two extra blankets aside from the two that were already in the room. She said she will send them immediately and she never diid. So I went to front desk to tell her they were not needed anymore. My family decided to wait for the Night Shift person instead. What a big difference because this gentleman brought them to our room immediately. When it was time for check out we were on our way to front desk to return the key, she was walking our way and she said to hand her the keys right there and then, we did. Not a “ Thank you, hope you enjoyed your stay” “We hope to see you again” Because of her we won’t be staying in our next trips in Los portales Hotel. Owners be aware of who you are hiring to represent your Hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

eumir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ambiente tranquilo, buena ubicación
Stayed 1 night in Oct 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación, muy limpia y cómoda. Execelente servicio, todo el tiempo atentos a nuestras necesidades, super céntrico, 5 minutos a pie del zócalo. Muy recomendable, sin duda volvería a hospedarme en este hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrica
Stayed 1 night in Sep 2025

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su ubicacion
Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Aug 2025

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia nos pareció buena, muy cerca del centro. Mucha cordialidad en la atención.
Stayed 2 nights in Jun 2025

8/10 Good

Patrick

Stayed 2 nights in Mar 2025

8/10 Good

Juan Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, sus habitaciones son cómodas, limpias y cuentan con lo necesario para nuestro hospedaje, y lo mejor de todo es que están ubicados muy cerca de la plaza principal, las iglesias, comercios y restaurantes del poblado.
Stayed 2 nights in Jan 2025

10/10 Excellent

Roberto

Stayed 1 night in Dec 2024

10/10 Excellent

SERGIO NUÑEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 de 10. Excelente hotel. Muy limpio, seguro, bonito y cómodo. Y el personal fue muy amable. Ni parece hotel de un pueblito mágico, está excelente todo.
Stayed 1 night in Feb 2025

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente muy bonita, la habitación es muy espaciosa y, al encontrarse en el centro, tienes acceso a todos lados
Stayed 2 nights in Jan 2025

8/10 Good

Luis enrique sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena la estancia en el hotel a 2 cuadras del zocalo con muchos lugares para comer y acceder a pie.
Stayed 2 nights in Dec 2024

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar amplio y agradable... Solo le faltó que tuviera servicio de alimentos
Stayed 2 nights in Jan 2025

8/10 Good

miriam sivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy lto el precio para lo que realmente ofrece, sólo que es de lo mejor que hay por los alrededores.
Stayed 1 night in Dec 2024

8/10 Good

GONZALO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ninguna
Stayed 1 night in Dec 2024

10/10 Excellent

Israel Gomez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Nov 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN, LO IUNICO QUE CREO QUE LE FALTA ES AIRE ACONDICIONADO Y TAL VEZ PISTOLA DE AIRE PARA QUE SE PEINEN LAS DAMAS, PERO POR EL PRECIO ESTÁ EXCELENTE.
Stayed 1 night in Nov 2024

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2024

10/10 Excellent

jedidia abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

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