Dear Sir Thank you for your review.

Dear CHIRAZ,Thank you for your recent review. We're thrilled that our receptionists made a positive impression on you with their helpful and efficient service.We apologize for the noise issue affecting your sleep quality. Your feedback will guide our improvements in this area.Regarding breakfast, we appreciate your input about the options available. We'll take your suggestions into account for future enhancements.We're glad you had an overall satisfactory stay, and we look forward to the opportunity to welcome you back.Best regards,Reservation

Dear Sir, Thank you for the exceptional review! We're thrilled that you had an enjoyable and comfortable stay at Well Park Residence Boutique Hotel. We appreciate your kind words and look forward to welcoming you back.

Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate all guest reviews as they help us identify areas where we can improve our services.We are sorry to hear about your disappointing experience during your stay. We take great pride in maintaining a high level of cleanliness throughout our hotel, including providing fresh towels to our guests daily. It is unusual to hear about dirty towels, as we have strict protocols in place to ensure the quality and hygiene of our linens. However, we will investigate the matter thoroughly to address any potential lapses in our housekeeping procedures.Regarding the issue of your reservation, we apologize for any confusion or inconvenience caused. Our cancellation policy states that guests must inform us at least 48 hours in advance to avoid any charges for canceled nights. Based on our records, we did not receive any request from you to cancel the second night of your reservation before the deadline. As a result, the charges for both nights were applied as per our policy. We understand your frustration, and we will review our communication processes to ensure that such misunderstandings are minimized in the future.We genuinely value your feedback, and we apologize for falling short of your expectations. We strive to provide exceptional service to all our guests, and we regret that we did not meet your needs on this occasion. We hope that you will give us another opportunity to serve you better in the future.Should you wish to discuss your experience further or have any additional concerns, please do not hesitate to contact our management team directly. We appreciate your feedback and hope to restore your faith in our hotel.Warm regards,Reservation Team

Thank you sir

Thank you