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"I had an excellent stay at HOTEL MYSTAYS Fuji Onsen and would like to especially thank Ms. Sakahara, the front desk receptionist. She went above and beyond to help me recover a suitcase I accidentally left on the bus from Shinjuku. She was warm, professional, calm, and proactive, immediately contacting the bus company and station to assist me. Her excellent communication skills and genuine care turned a stressful situation into a positive experience. She is truly an outstanding employee and a great representative of the hotel. Combined with the comfortable rooms, relaxing onsen, and overall high quality of service, I would confidently give this hotel five stars and highly recommend it."

"Great location , free parking , excellent staffs ! Dinner was also excellent! Wish the happy hour location is at the lounge not at the family pool area ! "

"Eveeything was great! Bathtub, the layout, the bed and location. Just excellent."

"👍"

"Super clean room, spacious, and the full size kitchen was a bonus!"

"Nice spacest room"

"Good hotel right in the middle of Kanazawa. Great for solo travelers looking for a good room at a good price. "

"Just had a back to back stay at a “5 stars” hotel in Shanghai and had to come back to praise about TOKYU Hotel. The service is great, and "

"We really enjoyed staying here and experiencing Hakone. The rooms and baths were very nice and clean. And the staff was super helpful and friendly! Would definitely recommend this stay. "