Exterior

Reviews of Hampton Inn Chula Vista Eastlake

2.5 out of 5
Hampton Inn Chula Vista Eastlake
2424 Fenton St, Chula Vista, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 460 out of 637 reviews" "
Rating 8 - Good. 112 out of 637 reviews" "
Rating 6 - Okay. 32 out of 637 reviews" "
Rating 4 - Poor. 15 out of 637 reviews" "
Rating 2 - Terrible. 18 out of 637 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Deborah

Disliked: Property conditions & facilities
Was on first floor room, at 3:30 the above room were just walking and it you could hear every step. Horrible construction.
Stayed 1 night in May 2024

2/10 Terrible

Marissa

Stayed 1 night in Mar 2024

10/10 Excellent

zacharias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Mar 2024

10/10 Excellent

Jae Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, property was well maintained and room was very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely cordial staff and clean facility.
Stayed 1 night in Feb 2024

8/10 Good

Kareem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

zacharias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Karina Parra on 16 Jan 2024
Thank you for your review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

10/10 Excellent

Clarissa

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tsung Che

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karina Parra on 16 Jan 2024
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us!

8/10 Good

Cynthia

Stayed 2 nights in Dec 2023
Response from Sunshine Samson on 16 Jan 2024
Hello! Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karina Parra on 16 Jan 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Walter

Stayed 1 night in Dec 2023
Response from Karina on 25 Dec 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

10/10 Excellent

Rosita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A five star hotel
Overall great service and rooms were clean. The only exception was the tissue box placed in rest rooms were old and had to be replaced by a new box. We really enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Karina Parra on 25 Dec 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

2/10 Terrible

STEPHEN

Stayed 1 night in Dec 2023
Response from Karina Parra on 16 Jan 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Elena

Stayed 3 nights in Nov 2023
Response from Karina Parra on 25 Dec 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

10/10 Excellent

JANEL

Stayed 1 night in Nov 2023
Response from Karina Parra on 25 Dec 2023
Hello! Thank you for choosing our hotel. We are very pleased to see that you enjoyed your stay here in Chula Vista and that our friendly staff helped to make your stay a memorable one. I agree completely that our convenient location is truly a great asset.

10/10 Excellent

Desmond

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely clean and welcoming to dogs. My dog adored the bed, and the staff were exceptionally friendly. I would highly recommend this hotel. Eastlake has a distinct charm, with an abundance of beautiful trees and the presence of Otay Lakes only adds to its appeal. Truly delightful.
Stayed 4 nights in Nov 2023

10/10 Excellent

Cesar

Stayed 2 nights in Nov 2023
Response from Karina Parra on 16 Jan 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything!
Stayed 1 night in Nov 2023
Response from Karina Parra on 16 Nov 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vetsaid weekend
We stayed two nights as we were attending a concert at the amphitheater. Comfortable spacious rooms. Very clean. Hotel staff was very helpful and accommodating. Centrally located to stores and a 15 minute drive to amphitheater. Overall very nice hotel
Stayed 1 night in Nov 2023
Response from Karina Parra on 16 Nov 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

6/10 Okay

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Karina Parra on 16 Nov 2023
Thank you for taking time to review our property. I am interested in knowing how your stay with us went. Feel free to give us a call to let us know your experience! We look forward to welcoming you back soon!

8/10 Good

Thomas, Los Angeles

Liked: Cleanliness, staff & service
Everything seems a bit tired and worn out. The place has lousy ambiance. .
Stayed 1 night in Oct 2023
Response from Karina Parra on 24 Oct 2023
Thank you for taking the time to write a review. We appreciate hearing customer feedback; it gives us the opportunity both to respond and improve! I sincerely apologize if you found our property not to your standards; please accept our apologies for your less than perfect experience. It is through feedback such as yours that we are able to improve our level of satisfaction. Please reach out to us if you have anything else you'd like to discuss.

10/10 Excellent

Jorge

Stayed 1 night in Oct 2023
Response from Karina Parra on 16 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Karina Parra on 24 Oct 2023
Hello! Thank you for the positive review of our hotel. We are very pleased that you enjoyed our convenient Breakfast and that our staff exceeded your service expectations. We hope to see you again soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Customer service was amazing. Rooms are beautiful and clean. Love that it’s dog friendly and breakfast was delicious.
Stayed 3 nights in Oct 2023
Response from Karina Parra on 24 Oct 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Oct 2023
Response from Karina Parra on 24 Oct 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Karina Parra on 24 Oct 2023
Hello! Thank you for the positive review of our hotel. We hope that you enjoyed our convenient Breakfast and that our staff exceeded your service expectations. We hope to see you again soon!

10/10 Excellent

Yessica

Stayed 1 night in Oct 2023
Response from Karina Parra on 24 Oct 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in excellent condition and has a delicious breakfast.
Stayed 1 night in Oct 2023
Response from Karina Parra on 24 Oct 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Karina Parra on 24 Oct 2023
Thank you so much for your wonderful review! We truly appreciate all of our guests, and we look forward to seeing you again soon.

6/10 Okay

Ashley

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Karina Parra on 24 Oct 2023
Thank you for your interest in The Hampton Inn. We appreciate you taking the time out of your day to help us improve our services as a whole. I am intrigued in your experience at our property. If you would like to indicate the specific errors which caught your attention, we would be very grateful.

4/10 Poor

Georgia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Did not let me sleep employees knocking every 30 mins
Stayed 1 night in Sep 2023
Response from Karina Parra on 24 Oct 2023
Thank you for taking the time to write a review. We appreciate hearing customer feedback; it gives us the opportunity both to respond and improve! I sincerely apologize you were unable to receive adequate sleep while staying with us. Please accept our apologies for your less than perfect experience. It is through feedback such as yours that we are able to improve our level of satisfaction. I will use your feedback to improve in the future. If you'd like to reach out to us, feel free to contact our Front Desk team to better assist with you reservation experience.

10/10 Excellent

Frank

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Karina Parra on 24 Oct 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

zacharias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
……………………..
Stayed 1 night in Sep 2023
Response from Karina Parra on 24 Oct 2023
Thank you for giving us a perfect rating and we hope to see you again at our hotel soon. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Karina Parra on 24 Oct 2023
Thank you for taking the time to review your stay with us. I am very pleased to see that you enjoyed your experience at our hotel. Looking forward to seeing you again soon.

10/10 Excellent

Douglas, bremerton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location made it easy to get around. But like any other big city you can eclecticism traffic
Stayed 2 nights in Sep 2023
Response from Karina Parra on 24 Oct 2023
Thank you for taking time to review our property. We look forward to welcoming you back soon!

8/10 Good

Douglas, bremerton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in with ease, no hassle. Got up to the room and was simply delighted the room was clean. That is now days a big plus
Stayed 1 night in Sep 2023
Response from Sunshine Samson on 8 Sept 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista!

10/10 Excellent

Dorothy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & clean place to stay. Very close to dining and shopping. Also the breakfast was very tasty.
Stayed 1 night in Sep 2023
Response from Sunshine Samson on 8 Sept 2023
Thank you so much for your wonderful review! We truly appreciate our guests and the feedback they provide. We look forward seeing back at our hotel again. There are so many wonderful restaurants and shops within walking distance of our hotel, we’re glad to hear you enjoy them as well.

8/10 Good

Soledad

Liked: Amenities
Stayed 3 nights in Aug 2023
Response from Sunshine Samson on 8 Sept 2023
Thank you for leaving a great rating for our hotel. We welcome you back to the Hampton Inn and Homewood Suites!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn is fantastic
If you are in San Diego, stay in Chula Vista. Great area. Just a hop skip and a jump from S.D. activities.
Stayed 1 night in Aug 2023
Response from Sunshine Samson on 8 Sept 2023
Thank you for your review and for recommending our location for other travelers. We are also very pleased to hear that you enjoyed all our amenities and what our hotel has to offer. We are so glad that you were able to stay with us at The Hampton Inn!

10/10 Excellent

GUSTAVO, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy limpio y con excelente estado de mantenimiento. Personal muy amable. El área alrededor muy segura y limpia. Muy recomendable
Stayed 1 night in Aug 2023
Response from Sunshine Samson on 22 Aug 2023
Thank you for your lovely review! I’m so glad you enjoyed your stay with us. We strive to give every guest the best possible experience, and I’m thrilled that your stay with us exceeded your expectations. Our staff would be happy to welcome you back again soon, so I hope you’ll think of us when planning your next trip to Chula Vista.

10/10 Excellent

Leah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great stay!
Front desk staff was friendly and appreciated the easy check in process. Plenty of parking and nice that it's included. Did find a hair on the towels but nothing to throw a fit over. Enjoyed the breakfast as well. If i ever find myself on that area again, would definitely stay here again
Stayed 1 night in Aug 2023
Response from Sunshine Samson on 22 Aug 2023
Hello Leah! Thank you for the positive review of our hotel. We are very pleased that you enjoyed our convenient Breakfast and that our staff exceeded your service expectations. We hope to see you again soon!

2/10 Terrible

Mihir

Stayed 1 night in Aug 2023
Response from Sunshine Samson on 8 Sept 2023
Thank you for your interest in The Hampton Inn and Homewood Suites. We appreciate you taking the time out of your day to help us improve our property and therefore our services as a whole. I am very sorry to hear that you have received a less than perfect experience with us. If you would like to indicate the specific errors which caught your attention, we would be very grateful. Feel free to reach us at our hotel phone number and we can look into your concern!

10/10 Excellent

Lina

Stayed 2 nights in Aug 2023
Response from Sunshine Samson on 7 Aug 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

GUSTAVO, Chula Vista

Travelled with family and small children
Liked: Cleanliness, amenities
Excelente ubicación. Hotel muy cómodo y limpio. Personal muy amable
Stayed 1 night in Jul 2023
Response from Sunshine Samson on 7 Aug 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.