Matrei in Osttirol Hotel Guide - Cimaross Ski Lift hotels in Matrei in Osttirol, Austria.

"This year the Christmas dinner was served much faster than last year. Everything else was great as well, and we’ll definitely come back!"

"The hotel is in a perfect location in the centre of town, a 4 minute walk to the lift station. The rooms are spacious and beds super comfortable. The decor and cleanliness throughout is impressive. Delicious breakfast and dinner."

"I booked my room with a prepaid rate. Having already booked, I was told that there would be no one on reception to receive me so I would have to go to their sister hotel to receive my key. This turned out to be a 15 minute walk away, hugely irritating as I arrived after dark in a new town by taxi. I was then told that the spa/sauna facilities were not working at the apartments and so I would have to use the facilities at the hotel, just not convenient at all. Once in my room, I found the TV was not working, the remote control was disgustingly covered in someone else's food, the soap and shampoo dispensers were empty, and I was given one single duvet and one small pillow (for a double bed). The only route for me to complain was by text as no one was on reception. The TV got fixed the next day (I was only staying 4 nights), but I was told as I was staying by myself that I only got 1 single duvet and 1 pillow. They also advertise a morning bread service but as there was no one at reception to take the order, I couldn't use that. I was told 2 days later that I could order that via the sister hotel, kind of pointless to then be told that with only 1 day of my holiday left. These guys could not care less about their guests. Completely lacking in any kind of attention to service, and insulting in their response. They eventually offered me EUR32 in compensation on a EUR 700 stay. Insulting to say the least. Stay away from VAYA Kaprun"

"Room was large, yet cozy feeling. Perfect location next to old town. Great for a rest day on our bicycle trip. Good laundry availability."

"Two sisters run this hotel and they are wonderfully kind and involved in making any stay here exceptional. The service is second to none. The breakfast is spectacular, with locally sourced farm to table products. They have a huge assortment of great tea and desserts available to guests. We didn’t hit the spa, as we stayed here during our time hiking in the Dolomites. It was a bit further out from some of the hotels nearer the hikes but it is absolutely worth it to be in such a beautiful place with such incredible hospitality. "

"Great breakfast "

"We did not stay long enough to enjoy all what this hotel had to offer. Rooms were comfortable and the views amazing. Breakfast was alsol good"

"The hotel is magnificent and the staff are extremely friendly and helpful. "

"Incredible experience! I’d stay here again for sure!"