Exterior

Reviews of WoodSpring Suites Cincinnati Fairfield

2.5 out of 5
WoodSpring Suites Cincinnati Fairfield
6725 Fairfield Business Center Dr, Fairfield, OH

Reviews

4.8
Rating 10 - Excellent. 43 out of 302 reviews" "
Rating 8 - Good. 36 out of 302 reviews" "
Rating 6 - Okay. 48 out of 302 reviews" "
Rating 4 - Poor. 45 out of 302 reviews" "
Rating 2 - Terrible. 130 out of 302 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jaavon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrible check in and instantly checked out been waiting a month for a refund .
Stayed 3 nights in Apr 2024
Response from Glenna Weatherford on 3 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Jamie

The room smelled like cigarettes and body odor. There was a pair of boxers behind the bathroom door, a sock on the shower rack, and when I open the blinds to open the window to try and air the room out there is an empty Red Bull can behind the blinds. Then the fire alarm went off at 12:50 am for 10 minutes and proceeded to have the alarm go off, randomly the rest of the night and morning. The only good news is since my room was next to the elevator that didn’t bother me as much as everything else.
Stayed 1 night in Apr 2024
Response from Glenna Weatherford on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Woodspring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Kamrin

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful experience will never be back. Room was insanely disgusting lol had to be bed bugs there before seen white powder (treatment for bed bugs) on the base boards behind the bed smh. Room was dirty, had left over crumbs in the bathroom, staff was rude and not at the desk ever. Phone never worked
Stayed 2 nights in Apr 2024
Response from Glenna Weatherford on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the condition of your room on your recent visit. I have shared your feedback with Housekeeping to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was extremely dirty and there were bugs in our room
Stayed 1 night in Apr 2024
Response from Glenna Weatherford on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Your feedback about your stay at Woodspring Suites is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon.

2/10 Terrible

Jon, Acworth

I started a case and I’m awaiting a refund. *I WAS TURNED AWAY AND DID NOT STAY THERE*. Lady working was stressed out. Housekeeping staff called in sick and no rooms were clean and ready. She told me to call Expedia for refund. I stayed elsewhere.
Stayed 1 night in Apr 2024
Response from Glenna Weatherford on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with the front desk to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Poor

Amity

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude workers but run down
Stayed 7 nights in Mar 2024
Response from Glenna Weatherford on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the condition of our hotel on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Glenna Weatherford on 6 Apr 2024
We would like to thank you for taking the time to complete our online survey about your stay with us. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

2/10 Terrible

weijin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Glenna Weatherford on 6 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your stay with us on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Kiara

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Mar 2024
Response from Glenna Weatherford on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I would like to discuss with you what we can do to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 Okay

Amity

Disliked: Staff & service, amenities
Staff unfriendly and rude
Stayed 7 nights in Mar 2024
Response from Glenna Weatherford on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding to the condition of you room on your recent visit. I have shared your feedback with Maintenance to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Poor

Juan

Disliked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Glenna Weatherford on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the condition of your room. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out.We hope for an opportunity to properly host you in the future.

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived I was told that I had no reservations. Originally I was planning on staying 2 nights but had called and canceled the first night but let the person that I spoke with that I would be staying the second night. After being told that I didn’t have a reservation I asked if there were any available rooms for the night and the desk person gave me a key so I could check the room out. The hallway leading to the room was filled with the smell of skunk . The room itself was awful. A broken torn apart stove, a broken down bed with no bedding, holes in the walls and floor. I couldn’t believe that this room was to be rented. Highly displeased
Stayed 2 nights in Feb 2024
Response from GM on 11 Mar 2024
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay

2/10 Terrible

Nathaniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dirtiest, bug infested nasty place I have ever stayed. There was a guy cutting another guys hair in the hallway. I checked out immediately after seeing the room. I hope to see a refund.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay

4/10 Poor

Barry

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Glenna Weatherford on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We are working hard to resolve the issue.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The place is a little rough. Dirty rooms and hallways are pretty smelly.
Stayed 1 night in Feb 2024
Response from Glenna Weatherford on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel during your stay with us. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out for assistance. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Lovella

Disliked: Staff & service
Terrible customer service
Stayed 7 nights in Feb 2024
Response from Glenna Weatherford on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the service you received during your stay with us. Your satisfaction is important to us as a valued guest. I have spoken to our team to improve on the service guests are receiving.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out for assistance. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Twylia

Disliked: Cleanliness, property conditions & facilities
Front desk told me to inspect the room prior to check in. Thank God because I opened the door to my room and roaches scattered. Promptly left to another hotel.
Stayed 1 night in Feb 2024
Response from Glenna Weatherford on 16 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding The Roaches on your recent visit. I have shared your feedback with Maintenance to better handle these types of situations differently in the future. We are working hard on resolving this issue. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Glenna Weatherford on 19 Feb 2024
Mary thank you for taking the time to fill out our survey. We are so glad to hear you enjoyed your stay with us.

8/10 Good

Mary Ellen

Stayed 7 nights in Feb 2024
Response from Glenna Weatherford on 15 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out We hope to see you again soon. Sincerely,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Glenna Weatherford on 9 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely, Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Glenna Weatherford on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Glenna Weatherford on 28 Jan 2024
Thank you for taking the time to give us a review. We always appreciate your business. We hope to see you again soon.

2/10 Terrible

Karl

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Glenna Weatherford on 28 Jan 2024
Thank you for taking the time to give us a review. We always appreciate your business. Reviews like this shows us where we need to improve. We are doing a lot of work to bring our hotel to the standards everyone expects to receive when they stay at Woodspring Suites. We truly hope that you will give us another chance to host you again in the future so we may show you a more pleasant stay.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again not for anyway !!!
All thing that we’re dirty.. floor in other room in the hallway, elevator . Key card did not work for all exit ( so I could not park where I could see my car ) towels were nasty and over used the sheets and pillows were nice and Clean the front desk was helpful when possible.
Stayed 7 nights in Jan 2024
Response from Glenna Weatherford on 24 Jan 2024
Dear Guest,Thank you for The review. Guest like you are truly appreciated. I do apologize for the inconvenience caused to you buy the roaches. This is something that we are working on hard on resolving. I sincerely hope that in the Woodspring Suites Fairfield.

2/10 Terrible

Lindsey

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We walked in and found people lying in the hallway, sitting outside of their rooms, they were clearly under the influence. Walking in the smell of marijuana was evident. The first room was obviously dirty, the second room when we opened the door had roaches in the sink and there was a person in the bathroom. We left immediately, it was filthy and unsafe.
Stayed 1 night in Jan 2024
Response from Glenna Weatherford on 15 Jan 2024
Lindsey, Thank you for taking time to send us a review. I am so very sorry for the experience you had while at our hotel. We are working hard on fixing all the issues you mentioned and hope that you will be willing to give us another chance when you are in town

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good staff, not sure short term stays
Staff were outstanding, rooms were very basic and mostly long term residents. Problem I had was there were many roaches. Not good
Stayed 3 nights in Jan 2024
Response from Glenna Weatherford on 10 Jan 2024
Dear Guest,Thank you for taking the time to fill out the review. I want to say first off that we here at Woodspring Suites try to make everyone feel like they are at home when staying with us. We do apologize that you had to deal with roaches in your room and we are working very hard to eliminate them from the hotel. We do truly hope that you give us a chance to give you a better experience the next time you are in the area.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Glenna Weatherford on 2 Jan 2024
Good Afternoon John,thank you for you staying with us! We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST RUN...
One if the most disgusting places ive ever attempted to stay a. I checked in about 7 by 10 i was out. Carpets appear to not have been cleaned in at least 5 years, the first unit they gave me had not even been cleaned, trash in it dirty towels an wash clothes bed still a mess. Everything has cigarette burns on it from the counters to the tubs, no stopers in the sink or tub, toilet paper that might as well been tree bark, stains everywhere, no chance you ever wanted to take your shoes off. The clientele was sketchy an thats being polite, the entire halls reeked of weed an it rolled right into your door, all doors appeared to have been damaged due to attempted force entry at some point. It didnt feel safe at all, the reviews for this property that I read, well they must be done by the owners, because no way anyone who actually stayed here gave it anything less than a 1 an if zero or negitive was an option I would have given it that. Please dont bring your family an especially children to thos place, you will surely leave ill! Nothing was sanitary!
Stayed 1 night in Dec 2023
Response from GM on 25 Dec 2023
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay.

6/10 Okay

Terry

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Upon checking in police had to be called for a domestic ambulance had to be called for domestic next morning fire alarms went off for fire in a room Very unpleasant unsafe feeling staying there
Stayed 2 nights in Dec 2023
Response from Glenna Weatherford on 19 Dec 2023
We do apologize for the inconvenience this may have caused. We take the safety of our guests very seriously here at the Woodspring Suites. Our smoke detectors are very sensitive and from time to time a nice hot shower will set them off. We truly hope you give us another opportunity to give you an enjoyable stay

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, stay away
This is an extended stay hotel where people live there, the elevator smelled like weed ans so the hallway. The vinyl on the kitchen was all peeled off and the floor super sticky, the bathroom shelf dirty. The microwave light was on all the time even when the door was close, overall, this place is in need of an update and it needs to be advertised as extended stay. I would never stay here ever again, I regreted all night not packing my stuff back and check in on a nearby more decent place.
Stayed 1 night in Dec 2023
Response from Glenna Weatherford on 18 Dec 2023
I do apologize for the condition of your room. We are working hard at correcting issue that we have here at our hotel. I will get with housekeeping and Maintenance to resolve these issuesGlenna WeatherfordGeneral Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 21 Dec 2023
Thank you for the perfect 10/10 rating Alison! We hope to see you again soon.

2/10 Terrible

Juanita

Stayed 1 night in Dec 2023
Response from gm on 21 Dec 2023
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay

6/10 Okay

Elizabeth

Disliked: Staff & service
No smoking room
Stayed 1 night in Nov 2023
Response from GM on 21 Dec 2023
We do apologize for any inconvenience experienced during your stay. We truly hope you give us another opportunity to give you an enjoyable stay.

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nasty.
Stayed 1 night in Nov 2023
Response from Glenna Weatherford on 8 Dec 2023
Dear ZacharyThank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , clean and cozy . Nice staff.
Stayed 2 nights in Nov 2023
Response from Glenna Weatherford on 8 Dec 2023
Dear AlisonThank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

10/10 Excellent

Lydia

Stayed 25 nights in Oct 2023
Response from JN on 27 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Alisa

Travelled with family
Liked: Staff & service, room comfort
I wouldn't stay again
The location isn't that great. Not a lot of restaurants or gas stations around the area. The rooms were odd. Metal bed frames, no lamps, older tv, old carpet, no coffee pot. There was a refrigerator, stove (no oven) and microwave. Only one sheet on the beds to cover up with. No blankets so bring your own!! Halls were noisy and the whole place smelled like weed. A lot of dogs during our stay. There was a large hole cut out in the wall behind the room door for some reason. I killed a roach in the bathroom. 2 towels and 2 washcloths only. The girl at the front desk was nice during check in. I just wouldn't recommend this hotel. It was cheap so I guess you get what you pay for.
Stayed 2 nights in Nov 2023
Response from Glenna Weatherford on 8 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our housekeeping staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Glenna WeatherfordWoodSpring Suites Cincinnati Fairfield

4/10 Poor

Dawn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bug problem
The stay was okay but the room had roaches and i couldnt even eat my pizza i left the room
Stayed 1 night in Nov 2023
Response from Glenna Weatherford on 7 Dec 2023
Good morning Dawn, I do apologize for the condition of your room. We are working on getting this issue resolved

2/10 Terrible

Lance

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off, this is NOT a conventional hotel and that needs to be made obvious! Its an extended stay! People LIVE there for periods of time. The lady at the front desk was very kind and professional, but thats as good as it gets. When i went to the room, i noticed the pillow wasnt even placed properly. There was some kind of tissue unflushed in the toilet. A wash clothe was just tossed on a shelf, and worst of all a dead bug on the floor. Then on the wall was a roach crawling! That was ENOUGH for me and my wife to turn and leave!
Stayed 1 night in Nov 2023

2/10 Terrible

Bob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried calling 5 times on my way into town to find out about early check in. Showed up to a sign that said "On break" be back in 30 minutes. Came back later, the guy at the desk didn't even other to take his headphones off and told me no early check ins. Showed back up at 3, the whole place smelled of weed. There was no comforter on the bed and the pillowcases were plastic. There was no way to secure the door as half the latch was missing. Maintenance guy, came in without knocking. Thank goodness I was fully clothed. If you just want a cheap room to sleep in, I've seen worse, but not much. Staff seemed indifferent to my visit.
Stayed 1 night in Nov 2023
Response from JN on 9 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with out staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 Terrible

Donna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was infested with cockroaches. The mattress was flat on one side. Two fire alarms went off and fire dept came. No one contacted us about if there was a fire. We left the place and went next door.
Stayed 1 night in Nov 2023
Response from JN on 9 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with out staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JN on 27 Nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Dallas

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The a/c unit was blowing air that stunk. The room was supposed to be non-smoking, however the hallway leading up to the room the smell of weed was very apparent. There were roaches in the rooms.
Stayed 6 nights in Oct 2023
Response from JN on 9 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with out staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JN on 27 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
I asked for a refund was dirty smelt bad and the bed was broken he informed me he was a manager but couldn't provide me refund statement
Stayed 2 nights in Oct 2023
Response from JN on 23 Oct 2023
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 Terrible

Joe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at the place, no one was at the front desk. A sign said someone was going on break and be back in 30 minutes. Finally showed up, went and looked at one room and it was terrible! Went and looked at another room and thought it was OK but when we got there there was mold in the shower. Hairs in the sink. Refrigerator door was gross and there were roaches crawling on the wall. Nastiest place I have ever seen in my life.
Stayed 1 night in Oct 2023
Response from JN on 23 Oct 2023
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JN on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

10/10 Excellent

Edward

Stayed 1 night in Sep 2023
Response from JN on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JN on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from JN on 16 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Cincinnati Fairfield. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jessica NaymolaWoodSpring Suites Cincinnati Fairfield