Massage/treatment rooms
Check availability

Reviews of Hotel Casino Acaray

4 out of 5
Hotel Casino Acaray
11 de Septiembre y Luis María Argaña, Ciudad Del Este

Reviews

9.2

Wonderful

Rating 10 - Excellent. 269 out of 382 reviews" "
Rating 8 - Good. 86 out of 382 reviews" "
Rating 6 - Okay. 17 out of 382 reviews" "
Rating 4 - Poor. 4 out of 382 reviews" "
Rating 2 - Terrible. 6 out of 382 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

mariano

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Supervisor de Hospitalidad on 20 Nov 2023
Estimada Verónica. Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

jose tarcizo

Stayed 4 nights in Aug 2023
Response from Supervisor de Hospitalidad on 6 Sept 2023
Estimado José Tarcizo.¡Muchas gracias!Para nosotros su puntuación es muy valiosa.Esperamos volverlo a ver en su próxima visita por Cuidad del Este.Saludos! Manuel Fernández

10/10 Excellent

Juan

Stayed 1 night in May 2023

10/10 Excellent

Carolina V.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been nicer of them to keep the pools a little bit cleaner of the debris from the plants. The pools constantly had a lot of debris, which are really not a harmful thing, but just makes the pool look bad. In the spa, there should be a way to lower the air conditioning because otherwise after getting out of the warm pool or the sauna or steam room it feels very, very cold.
Stayed 4 nights in Feb 2023
Response from Supervisor de hospitalidad on 22 Jul 2023
Señora Carolina gracias por tomarse el tiempo de contarnos sobre su experiencia en Hotel Casino Acaray. Vamos a derivar su comentario a la Gerencia correspondiente. Esperemos volver a verla en su próxima estadía por Cuidad del Este. Saludos!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020
Response from comercial on 14 Dec 2020
muchas gracias, lo esperamos siempre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean comfortable and Convenient.
Stayed 2 nights in Feb 2020

10/10 Excellent

Steen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

João

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Brenda, Montana, USA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, hospitable and food was great!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel. Buen restarurant, bar, piscina. El único problema es que en frente al Hotel hay una disco que los fines de semana tiene música exterior estridente, que llega a algunas habitaciones. Recomiendo solicitar las habitaciones que dan hacia el río para evitar esa situación.
Stayed 3 nights in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near falls
The breakfast buffet is delicious. The food in the restaurant AND the snack bar is also fantastic. The hotel is perfectly located a short walk to the center and to the bridge to Brazil. Perfect place to base yourself for a visit to the Iguazu falls.
Stayed 4 nights in Jul 2019
Response from ventas on 8 Jul 2019
We hope that you will visit us again soon.

10/10 Excellent

Florencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very good stay
Stayed 2 nights in Jan 2019
Response from ventas on 5 Feb 2019
Thank you! hope you come back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from ventas on 4 Feb 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel. El restaurant tiene muy buena cocina. El personal en general, otorga un trato muy amable.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018
Response from ventas on 29 Nov 2018
muchas gracias .

10/10 Excellent

edmundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in cde
Great hotel. Great area. Very good restaurant.
Stayed 2 nights in Oct 2018
Response from Sales M on 10 Oct 2018
thank you very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
We had 4 major problems, and some more minor ones. The first is that there was no Wifi in our room, which was less than half-way from the lobby to the end of the hotel. We had to leave our room to use the internet. Not OK for what seemed to be the best hotel in town. The second problem was that the shower dripped/leaked. I wouldn't necessarily take points off for that, but we were there 3 nights, advised them of the problem our first morning and it wasn't ever fixed. The third is that they recommended an agency which quoted us a price of 600,000 GNS for a trip with a guide to Iguazu Falls (Argentina). When we arrived at the falls, assuming our driver was our guide, we waited around 45 minutes after he parked, waiting for him to guide us. When we finally found the driver, we found out that the agency unilaterally decided there wouldn't be a guide, without informing us or re-negotiating a price. They did give us only 100,000 GNS in discount. I doubt this is the first time they've pulled this stunt, and I hold the hotel responsible for the referral. There were two pools, one empty and one half-full with unheated water. A more minor problem was that the scrambled eggs at breakfast were extremely running each of the three mornings we were there. At dinner, the menu prominently featured a fixed-price menu. When I tried to order, I was told "This is only for lunch," although there's no such indication on the menu. There is nothing else within reasonable walking distance.
Stayed 3 nights in Jun 2018
Response from Sales Manager on 24 Jul 2018
We appreciate your comments, they help us improve the service provided.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Great hotel. Has Casino associated to it. Amazing service and great location.
Stayed 2 nights in Mar 2018

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is perfect. Clean, good services, the casino is beautiful. The food was amazing and the pool also was great. The personnel treat you like you were home.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Ciudad del Este
Great hotel, very nice staff, nice pool. People always treat you well For those who like there is a big casino

10/10 Excellent

Franck, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, calm and quiet
This hotel is really nice, not in the hectic city center and offers a lot of possibilities Restaurant: not a great gastronomy but good enough and well priced Casino, for those who like it, there is a nice Casino Rooms: OK not luxury but good enough for one night or two Pool: did not use but looks really nice Staff: always ready to help you, really appreciated

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - ok area
Nice hotel in a not so nice city

6/10 Okay

A., S.

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, staff was "on holiday"
The Hotel is fantastic. Great view, great food. We went for New Year, and the staff was on a hurry that day, they cleaned the room in a sloppy way, and did not take the laundary. The person who had shift that night was rude and did not know how to handle the situation. We also were charged with a bottle of champange which we did not drink. The manager luckily took care of that. Other than that night, it was great. We did stay for 4 nights, the rest were awesome.

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis amid the chaos of Ciudad del Este
Stayed there for 2 nights over the long holiday weekend ending 3/May/2015 and our experience was wonderful. Arrived well before check-in time, hoping to drop off luggage before heading out to Iguazu Fall across the border in Brazil. The staff was marvelously efficient and friendly. The room was ready and they checked us in right away, even though we had arrived so early. The room was in the "new wing", although from the hallways this wing didn't appear any different from the older wing. The room itself was quite spacious, with two queen beds, immaculate, and well-appointed. The bathroom was ultra modern and everything worked (instant hot water and an invigorating showerhead). The toiletries were generous and quite nice....the mini bar was well-stocked. The view lovely. We found strong wi-fi signal in the room and throughout the hotel. The hotel was quite full that weekend, but we encountered none of the issues other reviewers have commented on (no unruly guests, loud noises, long waits, etc). There's a casino on site but in a separate building. So if gaming is not your thing, it's not in-your-face like Las Vegas. I've had to travel to Ciudad del Este on several occasions and, in my opinion, there is no better place to stay. That said...manage expectations about the city itself. Ciudad del Este is a chaotic border town. Traffic is a nightmare, drivers view pedestrians as fair game, downtown is barely bearable, and outlying areas are dicey. But that is the town, not the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Ciudad del Este meetings. Very well located near bridga

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James, Aurora Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Hotel was beautiful and staff very friendly and helpful. The neighborhood was pretty run down, but not so bad to detract from the stay. Easy access to Brazil and Iguassu Falls. Not a lot of the staff spoke English but we were still able to communicate.

10/10 Excellent

ibenson, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Was well worth the trip over the border from iguassu to see paraguay. It's only a 20 minute walk from the border to the hotel. The hotel is very nice, clean spacious rooms, friendly and helpful staff. Breakfast was good and the restaurant was very nice. We were told it wasn't safe to go out after dark so stayed in the hotel bar by the casino, they had a band on which was fun and a good range of cocktails and spirits and cheap prices.

8/10 Good

Julien, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLOSE TO DOWNTOWN SHOPS
The hotel is really well priced for the level of service it offers. Nice swimming pool and garden, quiet place and very kind personnel. Breakfast is good although it could be slightly improved with a bit more choice in the buffet. Overall it is a very good option in Ciudad del Este, not to say the best!

8/10 Good

mr florida, Naples, Florida

Liked: Cleanliness, staff & service, room comfort
Great hotel! Bad Restaurant!
The view is excellent. The room is clean and comfortable but don't eat in the a Restaurant. They spend to much time for the service and the food is bad.

10/10 Excellent

jean Michel, Miami, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to get away from everything and relax
Superb hotel located a few miles from theviguazu falls,yards,pool, all very well maintained,hotel deserve its reputation.

8/10 Good

gurujione

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Igaussu falls in Brazil.
All was well but for the fact that the local staff spoke very little English. The town shuts down by 8 PM so plan all meals if outside by 8 PM. Call the hotel before and arrange for private car with English speaking guide to enjoy your stay.Overall hotel is very good and clean. Call the hotel and they will send a cab for pick up from the airport.

10/10 Excellent

Divangela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimada Divangela. Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Bom !
Stayed 1 night in Jan 2024
Response from Supervisor de Hospitalidad on 2 Feb 2024
Estimado Marco Muchas gracias! Para nosotros su puntuación es muy valiosa. Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

Ernani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurante muito ruim
Stayed 4 nights in Jan 2024
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimado Ernani. Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Laser garantido
Quartos confortáveis, café da manhã 10 estrelas pois tem tudo, funcionários cordiais Casino , com máquinas que pagam bem e variadas Tem um bom restaurante, comidas bastante saborosa Com bar ao lado do casino que tem bons petisco
Stayed 1 night in Jan 2024
Response from Supervisor de Hospitalidad on 2 Feb 2024
Estimada María gracias por tomarse el tiempo de contarnos sobre su experiencia en Hotel Casino Acaray, es un placer para nosotros recibir comentarios positivos. Esperamos volverla a ver en su próxima estancia por Ciudad del Este. Saludos !Manuel Fernández

10/10 Excellent

Valdemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimado Valdemar. Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimado Joao, Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico como Sempre
O hotel é sensacional, ambiente sofisticado, quartos muito confortáveis e extremamente limpos (com cheiro de limpeza) e os funcionários (todos) são simpáticos, cordiais e solícitos. O restaurante é um caso à parte, café da manhã fantástico e a noite o a la carte tem opções de carnes maravilhosas a um preço que para nós brasileiros o custo benefício é muito interessante. Destaco no restaurante o atendimento do Sr. Diego Melgarejo. Nunca fui atendido com um garçom como ele (tem tudo para ser um grande maitre), educado, sabe se portar, conhece o cardápio (que é extenso) de cor. Nas várias vezes que nos hospedamos, sempre pedimos sugestões para ele.
Stayed 3 nights in Nov 2023
Response from Supervisor de Hospitalidad on 2 Feb 2024
Estimado Gustavo, gracias por tomarse el tiempo de contarnos sobre su experiencia en Hotel Casino Acaray, es un placer para nosotros recibir comentarios positivos. Los esperamos en su próxima estancia por Ciudad del Este. Saludos !Manuel Fernández

10/10 Excellent

Nanci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico
Sempre muito bom, me hospedo lá a mais de 8 anos!
Stayed 4 nights in Jan 2024
Response from Supervisor de Hospitalidad on 2 Feb 2024
Estimada Nanci Muchas gracias! Para nosotros su puntuación es muy valiosa. Esperamos volverla a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

Jéssica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Hotel muito confortável, perto das lojas mas longe o suficiente para ser um lugar calmo e silencioso. Ótima programação noturna no Bar do cassino.
Stayed 4 nights in Jan 2024
Response from Supervisor de Hospitalidad on 2 Feb 2024
Estimada Jessica, gracias por tomarse el tiempo de contarnos sobre su experiencia en Hotel Casino Acaray, es un placer para nosotros recibir comentarios positivos. Los esperamos en su próxima estancia por Ciudad del Este. Saludos !Manuel Fernández

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimado Rubens Toshio Kimoto, Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

Romy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo excelente
Stayed 5 nights in Jan 2024
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimada Romy, Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

8/10 Good

Solange

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimada Solange, Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Supervisor de Hospitalidad on 31 Jan 2024
Estimada Elaine, Muchas gracias! Para nosotros su puntuación es muy valiosa Esperamos volverlo a ver en su próxima visita por Cuidad del Este. Saludos! Manuel Fernández

10/10 Excellent

Roberson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Ótima localização, serviço justo, natureza e vista exuberantes.
Stayed 1 night in Dec 2023
Response from Supervisor de Hospitalidad on 2 Feb 2024
Estimado Roberson. gracias por tomarse el tiempo de contarnos sobre su experiencia en Hotel Casino Acaray, es un placer para nosotros recibir comentarios positivos. Los esperamos en su próxima estancia por Ciudad del Este. Saludos !Manuel Fernández

10/10 Excellent

Rosane Vida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mais uma vez, o Acaray nos acolheu maravilhosamente bem! Tem um time 5 estrelas, o que faz a estadia ser adorável! Serviços impecáveis! Destaque para a Jô que coordena o café da manhã ( delicioso), a Norma e Perla (recepção) e o Franco! Muito obrigada!
Stayed 6 nights in Dec 2023
Response from Supervisor de Hospitalidad on 2 Feb 2024
Estimada Rosane, gracias por tomarse el tiempo de contarnos sobre su experiencia en Hotel Casino Acaray, es un placer para nosotros recibir comentarios positivos. Los esperamos en su próxima estancia por Ciudad del Este. Saludos !Manuel Fernández