Clapham Hotels

"We stayed at Sugar Bay as part of our honeymoon and found it to be a pleasant resort, but ultimately not the romantic experience we were hoping for. The highlight of our stay was our lovely room overlooking the beach. The beach itself is beautiful, set in a sheltered cove with calm, crystal-clear water. The gym was also excellent and well equipped, with plenty of availability as it was rarely busy. That said, the overall atmosphere felt much more family-oriented than honeymoon-focused. The main pool area, including the large swim-up bar, was often busy with families and groups, which created a lively rather than relaxing setting. We also noticed that the pool had a green buildup around the edges, which detracted from its appearance. On arrival, a short orientation tour of the property would have been helpful, as we were left to discover the facilities on our own. While the staff were polite, service did not feel particularly warm or proactive, as interactions generally only occurred when we approached them first. Sugar Bay offers a good all-inclusive option in a beautiful beachfront location, but given the price point and the strong competition from other hotels on the island, we feel the resort would benefit from clarifying its target market. With such a broad mix of guests, it may be difficult to consistently meet the differing expectations of honeymooners, families, and other travellers. Overall, an enjoyable stay in parts, but not the ideal choice for romance."

"Our rooms were very "

"Very spacious, relaxing and serene environment. Flora and fauna are beautifully kept."

"The view was breath taking! Wonderful staff very helpful and friendly. The food and drinks on property were amazing as well! "

"Besides the oil tanker the view was perfect. Room was clean, staff was definitely friendly and helpful. Parking was great!"

"We had a room with our own pool and ocean views. We really enjoyed our large patio. As one of us is vegan it was great to have our own kitchen. The yoga class was excellent. Zen restaurant has very good sushi and Thai food. We will definitely come again."

"The staff was nice and accommodating. Best part about the resort was the staff. The resort was not clean to my standards. For example the resort room floors had the same trash and stains on the floor the entire time. The food was just decent and at some times good. Nothing to write home about. The drinks were delicious and the staff did a great job keeping the drinks coming. The resort is beautiful. I would stay again due to the staff being so friendly and accommodating. They definitely need to improve the cleanliness. Also the night life and entertainment was mediocre but it could just be because there was not a lot of visitors on the resort."

"On the positive side, the location is gorgeous, the staff very polite and friendly, the rooms and balconies good size, there is ample free parking, and the Cuppa Cafe "grab and go" was quite good. On the not-so-positive side, the furnishings are "tired" and could really use an update, the bathroom had no shower gel and the hand soap was not the best to use for bathing, the shower had no place to put your own items, the bath towels were dingy and rather worn, our passports in the room safe actually warped from the humidity in the room despite the air conditioning, and the two restaurants on the property were horrible with very small menu choices and not very good food. The Lighthouse Terrace was especially bad, the service was so slow it was unbelievable. It was not what we expected from a Hilton which is too bad because there is so much potential in such a beautiful setting."

"Nice, clean and quiet resort. Perfect for relaxing. Beautiful views and great options for activities. "