Front of property

Reviews of Hilton Cleveland Downtown

4 out of 5
Hilton Cleveland Downtown
100 Lakeside Ave East, Cleveland, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 718 out of 1003 reviews" "
Rating 8 - Good. 148 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and the parking situation was convenient, but a little pricey ($45 per night through Hilton, $75 per night otherwise). We had a long day of travel and wanted to kick back and watch TV before bed, but the TV kept cutting out and was choppy. Not sure why but their TV reception was awful. Not the best way to end a long day.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Andrew, thank you for staying with us and for your review. We appreciate your compliments regarding our clean accommodations and convenient parking; however, we're disappointed there were issues with the television. We apologize for any inconvenience. Thank you for your feedback, and we hope you will consider a return visit.

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caden was great during the check in process
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Thank you for the perfect rating! We highly value comments regarding team members, and are happy to hear you had such a great check-in process. We look forward to welcoming you again!

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in/very kind
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Norman, thank you for staying with us and for your feedback. We're so happy you had a five-star experience! We hope to welcome you back soon to Hilton Cleveland Downtown for another great stay.

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to clean counter and toilet. Bathroom smell like urine.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Heather, please accept our apologies for any inconvenience during your stay. Rest assured, we will relay your concerns to our team members to ensure we are meeting our high standards of cleanliness going forward. We hope you will give us another opportunity in the future.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was great, very clean and comfortable. The location is excellent for nearby attractions.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Eric, thank you so much for your perfect rating and kind words for our location and accommodations. We hope you return soon!

10/10 Excellent

Tina, Stone Lake

Travelled with family
Liked: Staff & service, property conditions & facilities
The Hilton is a great hotel with wonderful staff. Very friendly, informative, and hotel was emasculate. They have your safety in mind from start to finish. Room was very nice. Big comfy bed which is always important to me with GREAT views of lake & city! Restaurant on site makes it easy if you want a quick bite. Would definitely stay here again when in Cleveland!
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Tina, thank you so much for choosing to stay with us at Hilton Cleveland Downtown. We are thrilled to hear you enjoyed your stay. Guest feedback is always appreciated and thank you for highlighting our professional staff, comfortable accommodations, and wonderful on-site dining. We hope to see you again, as it was a pleasure hosting you.

8/10 Good

Wendell, Beavercreek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jill, Greenfield

Liked: Staff & service, property conditions & facilities
Great location. Rooms are nice, hotel public spaces are very well maintained.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Jill, thank you for choosing Hilton Cleveland Downtown and for sharing your lovely five-star review. We are delighted our wonderful accommodations and great location exceeded your expectations. It would be an honor to welcome you back for another memorable stay.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay
Stayed 3 nights in May 2024
Response from General Manager on 9 May 2024
Brian, thank you for your fantastic review. We are glad you had a great experience and hope to welcome you back again soon!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Karen, we're thrilled you had a great stay at Hilton Cleveland Downtown, and we look forward to welcoming you back again soon!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and secure
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Jerry, thank you for sharing your experience at Hilton Cleveland Downtown. We're thrilled to have earned a perfect rating and appreciate your compliments. Come back soon.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very nice place
Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Randall, we're glad you enjoyed your stay at Hilton Cleveland Downtown, and we hope to see you again soon!

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty womens around
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Arkadiusz, thank you for the perfect rating. We hope to welcome you back again soon!

10/10 Excellent

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking and Valet parking is a little pricey.
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for being our guest and your 5-star rating. We hope you had a lovely experience overall, and we appreciate your feedback. It would be a pleasure to welcome you back.

8/10 Good

Ferdinand

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Eugenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I called for my car I got a message saying that the number I entered was incorrect but it wasn't and my car would arrive. When I explained this to the parking attendants they said I could come down and ask the parking desk inside. Why would I want to come down when you had a phone system? And the fee is astronomical. The first time we ate at the 2nd flr bar our waiter was distracted, the 2nd time our waiter was excellent. Same thing for breakfast in the restaurant. There was also a woman begging outside which did not make it safe.
Stayed 5 nights in Apr 2024
Response from General Manager on 2 May 2024
Eugenia, your feedback is greatly appreciated. While we're happy to receive a high rating, we're sorry to hear about any disappointment regarding the service you received during your visit, as well as any issues with our amenities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. In addition, please know that the safety of our guests is our top priority, and we always encourage our guests to reach out to our team if they have any concerns. We hope you will consider giving us another chance in the future for a better experience.

6/10 Okay

Phillip

Travelled with partner
Liked: Cleanliness, staff & service
Close to everything. Parking a little far away.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Phillip, thank you for your feedback. We're glad our location worked well for your trip, and we hope to see you again soon.

6/10 Okay

Melynda

Stayed 3 nights in Apr 2024

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Ernest, thank you for your perfect rating. We hope you return soon!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Randall, it was a pleasure to host you at Hilton Cleveland Downtown. Thank you so much for the perfect rating, and we're glad you had a lovely stay. We hope to see you again next time!

10/10 Excellent

Shanna

Stayed 1 night in Apr 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Antonitte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thanks for the 5-star review Antonitte, we hope to welcome you again soon!

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you for choosing to stay with us at Hilton Cleveland Downtown. We are happy to hear that our location was convenient for you.

4/10 Poor

Sheetal

Business traveller
Liked: Cleanliness
Disliked: Staff & service
While the hotel itself is good, the parking situation is something to be desired. The prices are outrageous-$75 per night for a non-customer that dips to $45 a night if you stay at the hotel. They give you a parking pass for in and out privileges. But the reader at the exit does not work. You have to call for help. Then they make it like it’s your fault that the pass is not working. Come on. I had to call the help desk twice because the first one put me on hold after berating me that it was my fault that the pass wasn’t working. I was asked my name , room number and phone number and then put on hold while three cars were standing behind me. Then I had to call back and repeat all the answers for someone to open the gate. If there is issue with people parking inappropriately, fix the issue. Fix your parking reader. Put a person at the parking-you certainly charge a lot for your room AND for parking! Don’t harass your customers.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Sheetal, thank you for your detailed feedback regarding your recent stay. We appreciate your positive remarks about our facilities. However, we're sorry for the challenges you encountered during your stay. We know our team has been working with you directly to amend our shortcomings. We would love the opportunity to provide you with a significantly better experience on your next visit!

6/10 Okay

Azhar

Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Jorge, thank you for your perfect rating. We hope to welcome you again soon!

10/10 Excellent

Robert

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
will stay again
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Robert, thank you for choosing Hilton Cleveland Downtown and for sharing your five-star review!

10/10 Excellent

Jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wall above the tv was pealing away. That was the only real issue but for the price would have expected a pristine room. Staff was great and the room was exactly what we wanted….great views and spacious. Valet parking left a little to be desired as it took 43 minutes to retrieve my vehicle.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Jason, thank you for leaving this 5-star review! We're happy to know that you enjoyed your stay and our warm, friendly team members. We are pleased to hear you enjoyed our comfortable, spacious rooms and appreciate your candid feedback on the wall. We hope to see you again soon!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and very hospitable! 10/10
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Chris, we're glad you felt welcome while you were here, and we look forward to seeing you again at Hilton Cleveland Downtown!

6/10 Okay

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Mario

Stayed 1 night in Apr 2024

10/10 Excellent

dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a high room with a view and got a corner room on the 25th floor with a great view of downtown and Lake Erie. The area was perfect for watching the eclipse and enjoying the life of downtown Cle. I can't think of anything I didn't like.
Stayed 3 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dallas, it was such a pleasure having you as our guest. We are delighted you enjoyed the view from your suite, and we hope you took full advantage of our excellent location. Thank you for your perfect rating, and we hope you return soon.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Bill, thank you for choosing Hilton Cleveland Downtown and for sharing your five-star experience. We sincerely appreciate your review and hope to welcome you back again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Love Cleveland!!!
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Jennifer, thank you for choosing to stay with us at Hilton Cleveland Downtown. It was a pleasure to host you, and we hope you'll choose to visit us again soon.

4/10 Poor

Edna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Way to expensive for the rooms in poor condition, not properly cleaned,, beds were hard as laying on the floor,,broken tp holder,, old tub,, dirty grout in tile around tub,,only one restaurant in hotel was not open all the time,, 2 bars,, poor selection of food in the bars,,this was not up to Hilton standards,, very disappointing..
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Edna, thank you for the constructive feedback. We're grateful to have hosted you as our guest, but we're disappointed to have fallen short of your expectations. Rest assured, we'll discuss your valuable thoughts and work diligently to do better. We're confident we can meet the standards you have for our brand, and we hope you'll give us a second chance.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, clean facilities, courteous staff and GREAT location near so many cool things Cleveland has to offer.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Keith, we were happy to provide you with clean, convenient accommodations, and we're glad you loved our location! We look forward to welcoming you again soon!

2/10 Terrible

Joseph

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
was promised a room on lake view corner, was given a standard room. dirty with hair noted
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Joseph, thank you for taking the time to leave a review. We apologize we fell short of providing a comfortable stay. We understand that you provided feedback to our front desk staff, and I hope we were able to make it right for the issues you experienced. We hope you will give us another chance in the future.

8/10 Good

Laxmiprasad

Stayed 2 nights in Apr 2024

10/10 Excellent

Telecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Derron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the lakefront. Aesthetically pleasing. Very relaxing, nice and clean. Great dining options.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Derron, thank you for sharing your experience! We're thrilled to hear that you enjoyed the great views of the lakefront, the look and feel of the hotel, and our dining options. We hope to welcome you back for another enjoyable and relaxing visit soon!

10/10 Excellent

behrooz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the loud AC. We had to turn it off to get some sleep.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Behrooz, thank you so much for the perfect rating. We sincerely appreciate it, and the additional feedback regarding your AC unit in the room. We hope to host you again at Hilton Cleveland Downtown.

10/10 Excellent

Caryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was very helpful!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Caryn, thank you so much for choosing to stay with us at Hilton Cleveland Downtown. We're thrilled to have earned your 5-star rating, and that our valet staff provided helpful service! We look forward to welcoming you back in the future.

10/10 Excellent

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to the place we needed to go to and beautiful view of the city.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Janice, thank you so much for the perfect rating. Our team is delighted to hear you enjoyed our fantastic views and convenient location during your stay. We look forward to welcoming you back to Hilton Cleveland Downtown.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is the elevator wait at times was fairly high.
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Jennifer, thank you for your review and perfect rating. We are thrilled you had an enjoyable stay and we look forward to welcoming you back!