Cleveland Hotel Guide - Pet Friendly Hotels in Cleveland, Texas

"yes"

"Ok"

"Everyone is super kind "

"Our first time at this resort , no one informed us what amenities or activities were in the “resort “ no info on wha as a family u can do here or near. Staff seemed very unhappy with their job as not very helpful if you are a minority. The room they put us had water in the tub and water was leaking out , when asked how my stay was going thru a text I expressed this to a lady named Jessica and she apologized but no solution or anything . Food was ok but they close the bar at 5:00 pm . The pool gets closed early as well & the arcade is very small and most games don’t even work . I am not quite sure what kind of resort this is but it did not feel like a resort to us. "

"Nice hotel "

"Rooms were ok but seemed old even though they look recently remodeled. We booked the hotel for the shuttle since it runs 24 hours and we were getting into the airport late. I called to verify the shuttle the day before, our plane was delayed by several hours which I called again to let them know. They said to call once we land and they would send the shuttle. We tried calling the hotel for 45 minutes with no answer. This was at 2:30 am with 2 very tired kids. We ended up arriving to the hotel at 3:45 am after FINALLY getting ahold of someone and they sent the shuttle. Be aware that if you are catching the shuttle from the hotel, he could arrive up to 20 min early and will yell once in the lobby that the shuttle is there and will leave. I had to run out to tell him my kids were coming and he seemed bugged. Overall, not a great experience. "