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Reviews of Ramada by Wyndham Cluj

4 out of 5
Ramada by Wyndham Cluj
Calea Turzii 43-49, Cluj-Napoca

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 124 reviews" "
Rating 8 - Good. 49 out of 124 reviews" "
Rating 6 - Okay. 13 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 2 out of 124 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Dec 2019
Response from Simona D. on 30 Dec 2019
Hello, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cluj. It is always a pleasure to receive positive feedback. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Team Hotel Ramada Cluj

4/10 Poor

Dragos Stefan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Simona D. on 30 Dec 2019
Hello dear guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham Cluj. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards from Hotel Ramada Cluj By Wyndham.

8/10 Good

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Clean hotel with friendly staff
Stayed 2 nights in Nov 2019
Response from Simona D. on 30 Dec 2019
Hello, Thank you for taking the time to share your honest feedback and for letting us know how we can further improve the services we are offering. Have a good day. Team Hotel Ramada Cluj By Wyndham

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very close to city. Room was clean, spacious and bed very comfy. The only thing was the noise from the room above or next door, not quite sure where the noise was coming from but it sounded like someone was dragging furniture around , it went on till quite late. Apart from that it was a good stay with a decent breakfast in the morning and nice indoor pool.
Stayed 1 night in Oct 2019
Response from Simona Dup on 25 Oct 2019
Hello, Thank you for taking the time to share your honest feedback and for letting us know how we can further improve the services we are offering. I will be sharing your comments with our team members. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Ramada Cluj Team

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Sandra C. on 22 Oct 2019
Dear Guest, Thank you so much for selecting Ramada by Wyndham Cluj for your most recent trip to Cluj and for sharing a review of your stay. We hope to have the pleasure of welcoming you back again soon. Sincerely, Sandra Chioralia Marketing & Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
This hotel is very run down and needs renovation. The carpets in the corridor and in the room were stained and worn down. The floor tiles in the bathroom were very cracked. The water in the shower came out brown and smelling of rust for the first few minutes. Wifi signal in the room was weak but usable for our requirements. On the bright side, the staff were very friendly and helpful. The location is good too, and it is a short walk to the old town.
Stayed 1 night in Aug 2019
Response from Sandra C. on 23 Oct 2019
Dear Guest, Thank you for taking the time to share your honest feedback and we are sorry to learn that your recent visit fell short of your expectations. I will be sharing your feedback with our team members as we use it as tool to better serve our guest. We hope that you will allow us another opportunity to welcome you for a more positive experience next time your travels bring you to Cluj-Napoca. Kindest regards, Sandra Chioralia Marketing & Guest Relations Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute reservation but superb stay
My son had gone to Cluj to attend a major concert but a mix-up on the flight schedules meant he arrived a day early and before his reservation for the following several nights. I immediately went into Hotels.com and found the Wyndham Ramada, and despite beingthe last minute, he was welcomed and treated like a long-term and valued client. The hotel is very comfortable, well located for the downtown area, has a great gym and fantastic pool (perfect antidote to a long day of travel) and a restaurant far above the typical hotel facility. He would have considered extending his stay but the large number of concert-goers meant the Wyndham was booked solid for the next several nights (and deservedly so). He has great memories of his stay, and of the warm welcome received. I recommend it most heartily.
Stayed 1 night in Jul 2019
Response from Sandra C. on 6 Aug 2019
Dear Robert, We are delighted that your son enjoyed to the fullest his Cluj music festival experience, and we thank you for making Ramada Hotel Cluj a part of it! We truly appreciate you taking the time to share the highlights and we are happy that our team took good care of him and that he was comfortable in our hotel, and that he enjoyed all the benefits of our spa and wellness center. We hope that our comfortable accommodations and friendly hospitality will inspire your prompt return! Kindest regards, Sandra Chioralia Marketing & Guest Relations Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Sandra C. on 5 Aug 2019
Dear guest, It was a pleasure to host your recent stay in Cluj-Napoca and to find your positive rating. Thank you! We look forward to welcoming you back to Ramada Hotel Cluj again soon. Kindest regards, Sandra Chioralia Marketing & Guest Relations Manager

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Sandra C. on 5 Aug 2019
It was a pleasure to host your recent stay in Cluj-Napoca and to find your positive rating. Thank you! We look forward to welcoming you back to Ramada Hotel Cluj again soon. Kindest regards, Sandra Chioralia Marketing & Guest Relations Manager

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Sandra C. on 5 Aug 2019
Dear Guest, It was a pleasure to host your recent stay in Cluj-Napoca and to find your positive rating. Thank you! We look forward to welcoming you back to Ramada Hotel Cluj again soon. Kindest regards, Sandra Chioralia Marketing & Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

6/10 Okay

Florian

Disliked: Property conditions & facilities, room comfort
Try a better hotel!!!
Never again! Noisy room, couldn’t set up the excessive heat, old furniture and room, the bed sheet had a crack into AND VERY POOR WIFI! Not to mention that the clean up lady entered into the room without knocking on the door twice even the Do Not Disturb sign was hanged. High price for a not cosy, not comfortable and poor WiFi place! I don’t recommend at all!
Stayed 2 nights in Mar 2019

4/10 Poor

Peter, Milton Keynes, UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location. Room was cleaned at a very variable rhythm, bathroom was cleaned once over the three weeks I was there - they did replace the towels every day, even though I had hung them up to say I would use them again, but never mopped the floor or wiped down the surfaces. Coffee cups and glasses were washed from time to time, free coffee and tea in the room was occasionally replenished. Very disappointing.
Stayed 20 nights in Jan 2019

10/10 Excellent

Carolynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
Good service and amenities, perfect for a business overnight stay
Stayed 1 night in Jan 2019
Response from Sandra C. on 4 Mar 2019
Dear Carolynn, Thank you so much for taking the time to review our hotel. We strive to deliver great service to each and every one of our guests and we are happy to hear that you enjoyed your stay at Ramada Hotel Cluj. We hope to welcome you back to our hotel. Kindest Regards, Sandra Chioralia Marketing & Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Sandra C. on 31 Oct 2018
Dear Guest, Thank you for taking the time to review our hotel! We look forward to another opportunity to welcome to Ramada Hotel Cluj! Best regards, Sandra Chioralia Guest Relations Manager

8/10 Good

ral, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was good, infrastructure Location from the hotel perfect
Stayed 3 nights in Oct 2018
Response from Sandra C on 11 Oct 2018
Dear ral, Thank you so much for your review. We strive to deliver great service to each and every one of our guests and we are delighted to hear that you enjoyed your stay at Ramada Hotel Cluj. We hope to welcome you back to our hotel. Kindest Regards, Sandra Chioralia Marketing & Guest Relations Manager

8/10 Good

Singaravelu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Paula Iancu, Reservations Department on 20 Sept 2018
Thank you for taking the time to review your stay with us. We are looking forward to seeing you again soon.

8/10 Good

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was fair. Gym is okay. Bed was big and comfortable
Stayed 2 nights in Sep 2018
Response from Paula Iancu, Reservations Department on 12 Sept 2018
Thank you for taking the time to review your stay with us. We are looking forward to seeing you again soon

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Cluj
It is a good business hotel. The bathrooms could be updated a little bit. But other than that, the rooms are big and comfortable. There is a spa with swimming pool on the rooftop with a nice view of Cluj, but I didn't use it. The personnel is very friendly and nice.
Stayed 5 nights in Aug 2018
Response from Paula Iancu, Reservations Department on 12 Sept 2018
Thank you for taking the time to review your stay with us. We are looking forward to seeing you again soon

4/10 Poor

gal

Liked: Cleanliness, room comfort
Very basic
The room was very noisy and the hotel refused to change it although I said 4 nights and paid for an upgraded room. The spa floor (gym, spa, and pool) was closed due to cleaning for my entire stay. The wifi didn't work properly so I couldn't do my business meetings properly.
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and pleasant staff. The roof terrace was great for a drink in the evening sun!
Response from Paula Iancu Reservations & Quality Agent on 17 May 2018
Thank you for taking the time to review your stay with us. We are looking forward to seeing you again soon.

6/10 Okay

jay , boston. mass usa

Liked: Cleanliness, room comfort
Disliked: Staff & service
hotel stay exp
Hotel was nice but the people at the desk were not treating good with the outside country Customers very unfriendly and unfriendly and Not giving any details only asking questions From their end but if customer asks anything they are not helping Even though it is near and clean with this kind of Service I won’t stay here again in future trips Sorry to say this
Stayed 4 nights in Mar 2018
Response from Paula Iancu, Reservations & Quality Agent on 10 Apr 2018
We appreciate you taking the time to provide us the feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Yadira , Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to city center
The hotel is nice, modern and clean with comfortable mattress and pillows. Friendly staff and very good breakfast. Walkable distance to city center, cathedral, shops and restaurants.
Stayed 13 nights in Dec 2017
Response from Paula Iancu, Reservations & Quality Agent on 9 Jan 2018
Thank you for taking the time to review your stay with us. We hope to welcome you back again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a lot of fixing
The bathroom was not clean and had lots of mold in the shower. Toilet seat was broken and kept moving around.
Stayed 1 night in Dec 2017
Response from Paula Iancu Reservations & Quality Agent on 9 Jan 2018
We appreciate you taking the time to provide us the feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Business Trip to Cluj
We arrived at 01:00 in the morning and the lady at reception was nice enough but when I requested a room on a higher floor as opposed to the lower level room she was providing she flatly refused and didn't seem interested to help. The air con in my room was very poor, it wasn't easy to use and when I was trying to turn on the cooling, the room would get hot. I opened the floor to ceiling window but didn't feel safe keeping this door open during the night whilst I slept. The people at reception weren't very helpful, when I requested a taxi to pick me up at 19:30, I was told to ring closer to the time I was leaving. I needed to leave at 19:30 so asked reception at 19:25 to call me a taxi but the taxi actually came at around about 20:00. Breakfast was good and room/bathroon was clean. TV channels didn't work and most if not all channels received very poor quality. I didn't get a chance to check the spa within the hotel but it seemed nice .
Stayed 2 nights in Oct 2017

8/10 Good

simon, england

Liked: Cleanliness, staff & service, room comfort
Hotel away on business
Very nice hotel only 5 min walk to town for food and drink. Spa is dated and worn needs a refurb but rest of hotel is very clean
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

t.e.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Stayed 2 nights in Jul 2017
Response from Carmen Dragota on 5 Aug 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Semaj, Craiova, RO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, located just outside city centre
Located just outside the city centre, it's still not a bad walk, and you can always take a taxi back to the hotel if you don't want to walk up the hill on your way back. very nice room, clean and comfortable. Nice rooftop pool, steam room and gym. Comfortable little rooftop seating area to take in the city views. Free parking is always a BONUS for any traveler! My only problem is is that I recently brought my (2 small, 7 Kg) dogs to the EU from USA and won't be able to stay with this Ramada on future trips as they have a "no pets" policy.
Stayed 2 nights in May 2017
Response from Carmen Dragota on 5 Aug 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hedy, IS

Liked: Room comfort
Disliked: Cleanliness
Less pleasent than in the past
The staff was not pleasent except when I did check in. It was hot days and when I came back around 4 p.m. nobody clean the room, no clean towels. I used to come to Ramada for years. Great dissapoinment.
Stayed 2 nights in Jun 2017

10/10 Excellent

Mayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location and very comfortable. Breakfast was good as well as the service. Avocado restaurant in the lobby was top notch and food/price amazing.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly
Very disappointed with the unfriendliness of the staff at the reception

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mohit

Ok hotel and let down by poor bathroom

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and not clean Hotel
The room was not clean, bathroom was musty, and the smoke detector was uninstalled. Restaurant served cold meal. I will definitly not visit this Hotel again.

10/10 Excellent

Santos

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
A good hotel in a nice city. Free use of the indoor pool on the top floor. Excellent breakfast.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for business trip
Room was very clean and a good size. Bed was very comfortable and air con worked well. There is no shower curtain/screen over the bath so a lot of water ended up on the floor. There was some road noise, so its not realistic to sleep with a window open if you don't want the air con running overnight. The breakfast was OK, but all the 'hot' food was cold to lukewarm, so best avoid, and stick to the cold options.

10/10 Excellent

Radu, Bucharest

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent stay, but lazy technical staff
Parking included, great location next to old city center, well done cleaning, very comfy bed, many other facilities. BUT need to train better their MAINTENENCE technician: one window does't close well (broken spare part inside), and was very noisy all our stay (street view) despite they promised to repair it from the first evening, 2nd day too...! No one comes to check and fix it till departure! I think technical staff was missing from the job all 3 weekend days! Or Front Desk didn't send him!

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night, great stay
short trip, overnight. nice bed, close to centrum of cluj

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Adalberto, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel
A clean and confortable hotel, great service. good location.

10/10 Excellent

Silviu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent 2 nights in this hotel being in a business trip in Cluj-Napoca. The room was spacious, clean and had ergonomic furniture. Very interesting lights under the bed :-). The breakfast is a little bit more than the usual buffet breakfasts at same kind of hotels, or at least this was my impression. If you get an executive room then you can use the executive lunge at 4th floor which gives some extra goodies throughout the day, like free food and drinks :-)

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come for hote, stay for the wine!
Great hotel, convenient location, super friendly staff, exceptional food and AMAZING Romanian wine.

8/10 Good

Alex from Canada

Liked: Cleanliness, staff & service, room comfort
Family Getaway
Perfect! Great dining, room was exceptionally clean and staff super friendly.

8/10 Good

PAN, Hangzhou

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Cluj
We traveled to Cluj for two days and Ramada was a surprise to me. It got the most tranquil and natural neighborhood. And the land view from the top of this hotel was extremely splendid. Totally worth staying for a Cluj trip.

2/10 Terrible

Julia, York, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice BUT a BIG oming problem
This hotel was lovely HOWEVER, there was smokinv inside the hotel and no smoke free bar or resteraunt. Disgusting for a 4* hotel and in the EU. Smoking is banned in the workplace in the UK under EU directive so i am perplexed as to why a 4* hotel allowes smoking inside. The rooms where non-smoking but we were unable to enjoy drinks at the bar in the evening or eat food at the hotel. Not worth the money on this basis alone!

8/10 Good

Alex from Canada

Liked: Cleanliness, staff & service, room comfort
Fabulous
Great hotel, newly renovated and with all the fixings and amenities you need. Staff is excellent and really helpful, I appreciated their recommendations on where to go out. Avocado restaurant is definitely worth it, you should try the soups, quail, and salmon!

10/10 Excellent

Firas, Medias, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , recommednded to stay there
I went to Ramada hotel in the weekend , this is not the first time, i used to go to Ramada series in Romania , Room is big , big bed , very good room service , breakfast is good , you can have the breakfast in terrace , i didn't have time to go to spa , but i sit down in the balcony in the spa floor for couple of minutes , very nice view,