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Hôtel Quai des Pontis

3.0 star property
A riverside retreat where travelers can play arcade games, relax in a sun-drenched garden, and enjoy the peaceful waterfront setting

Choose dates to view prices

Hôtel Quai des Pontis sits right on the riverfront, creating a perfect spot for both relaxation and entertainment. Guests can soak up sunshine in the garden, sip drinks at the bar, or enjoy the arcade/game room. Previous visitors consistently praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is €91
includes taxes & fees
7 Jun - 8 Jun
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 12.90 for adults and from EUR 8 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Hôtel Quai des Pontis have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 8:00 PM.

How much does it cost to stay at Hôtel Quai des Pontis?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hôtel Quai des Pontis on 7 Jun 2026 start from €91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hôtel Quai des Pontis pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hôtel Quai des Pontis?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hôtel Quai des Pontis?

Check-in start time: 4:00 PM; check-in end time: 9 PM. Late check-in is available during limited hours.

What time is check-out at Hôtel Quai des Pontis?

Checkout is at 11:30 AM.

Where is Hôtel Quai des Pontis located?

This family-friendly Cognac hotel is located on the riverwalk, within a 10-minute walk of Château de Cognac, Cognac Public Garden and Francois Ier Park. Museum of Art History and Cognac Museum of Arts are also within 10 minutes. Cognac Station is 24 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.2

Cleanliness

9.2

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 206 out of 324 reviews
Rating 8 - Good. 100 out of 324 reviews
Rating 6 - Okay. 14 out of 324 reviews
Rating 4 - Poor. 1 out of 324 reviews
Rating 2 - Terrible. 3 out of 324 reviews

Reviews

Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A secure and quiet lodging within easy walking to the old town area and garden.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy check in with friendly, professional staff.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful and tranquil stay

Such a lovely place to stay! The location is right by the river, and it's such a tranquil place there, but it's also close enough to the bars if you want to stay out a bit later and enjoy the chill nightlife. The service here was great, and the room was clean, comfortable, and beautifully decorated. Definitely a great place to stay while enjoying the town of Cognac!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

This is a great hotel with a wonderful multi-lingual staff who were invariably cheerful and friendly. The hotel is in a great location for walking everywhere in Cognac including several cognac producers. Highly recommend the tour of Hennessy.
From the bridge looking upriver
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop for cyclists

arrived by bycycle the staff couldn't have been better - nice secure parking and lovely room with balcony- close to plenty of nice bars and restaurants but also had a very nice drink served at the hotel
Stayed 1 night in Apr 2024
Verified

8/10 Good

Lester

Liked: Cleanliness, staff & service, amenities
Staff were welcoming, lovely hotel grounds and nice ambience. Free parking behind secure gates was a bonus and plenty of bays. Breakfast choices was a let down for the cost. Room opened onto small wooden terrace to garden area so nice to have choice to sit outside with some privacy. Room itself okay in size but quiet dated colour scheme and decor. Would of liked extra pillows and top bedsheet as the aircon worked but stopped with an error code so was bit warm with quilt. Liked that it did have a small fridge and coffee machine in the room.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice and fresh. Veey kind staff.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good beds no noice, great reastaurants close by
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful place! Lovely helpful staff, beautiful setting, comfortable room and a great breakfast. Would stay here again 100%
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cognac stay

Great hotel and a really nice experience to visit Cognac
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En route to the south

What a find. Absolutely charming hotel and very friendly
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel, in every way.

Just an amazing little hotel. Perfect location, lodges were excellent, great condition, well equiped and clean, staff really friendly and attentive. Genuinely can't wait to visit again, really good for Cognac too, a 5 min walk if that. Would like to try the other cabins next time.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Gideon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Perfect location

Really surprisingly great hotel with such a cool vibe and location, friendly service, easy parking and check-in. Our room unfortunately smelled somewhat stuffy (old smoke) which we felt the next morning. Apart from this, the hotel was a great find.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, amenities
La chambre est fantastique, on ne voudrait pas la quitter tellement il y a du confort
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

JEREMIE

Liked: Cleanliness, staff & service, amenities
Toujours au top! Cadre magnifique, personnel très agréable, petit déjeuner de grande qualité.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Eric

Hôtel fermé nous sommes arrivés devant un hôtel qui est fermé pour la semaine !!!!! Comment se fait il que la réservation a été prise en compte alors que l'établissement est fermé ? Nous avons dû trouver une autre solution d'hébergement : situation compliquée et fort désagréable au vue de la soirée de réveillon
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

emmanuelle

Liked: Cleanliness, staff & service, amenities
La chambre qui était dans une roulotte. Il y avait tout le confort nécessaire
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, amenities
Lieu dans un cadre exceptionnel à quelques centaines de mètres du centre ville. Très belles chambres spacieuses et design. Nous reviendrons !
Stayed 1 night in Nov 2025
Verified

6/10 Okay

veronique

Liked: Staff & service
Disliked: Cleanliness
Ce n'est pas exceptionnel comme j'ai pu le lire sur le site, la chambre double que j'ai eu n'avait rien à voir avec les photos sur le site ! Une chambre vieillissante, murs abimés, les portes (placard et séparation wc) ne ferment pas et la chasse d'eau de la cuvette des toilettes fuyait à notre arrivée. J'ai été déçue, je m'attendais à avoir une chambre plus luxueuse pour 110 € !
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização próximo ao rio e ao centro histórico de Cognac! O hotel tem uma estrutura fantástica! Atendimento e instalações excelentes!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bérangère

Liked: Cleanliness, property conditions & facilities, room comfort
cadre très agréables chambre cosy propre et personnel agreable
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

reposant

personnel sympatique dans un cadre reposant
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atypique une belle surprise
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

desarnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toujours parfait

De nombreux séjours dans cet établissement. L’equipe est adorable, toujours prête à rendre service. C’est un plaisir d’y retourner.
Stayed 2 nights in Jul 2025