Sandra, Please accept my apologies for an error in your room placement. We are confident that despite the current lobby renovation, a different room would have allowed you to have a more restful stay. We hope you consider us in the future, and are able to take advantage of our amenities post-renovation.

Stephanie, Thank you for providing thoughtful feedback about your stay with us. We hope to be able to reclaim our main lobby soon, once renovations are complete. While you seemingly great stay overall, we hope you consider us in the future, so you can take advantage of all of our amenities, and get to enjoy a significantly enhanced lobby.

Baris, We're sorry that our hotel did not meet your expectations. I invite you to reach out to discuss your interactions with the staff, as we pride ourselves on being caring and hospitable. While a renovation will always have guest impact, we are constantly assessing how to minimize that impact. We hope that you return in the future so you are able justify the price with our refreshed product.

Leopoldo, We're glad everything was satisfactory with your stay, and hope you return post-renovation so we can exceed your expectations next time!

Rodne, We're glad to see that you typically love our property, and are sorry that we missed the mark this time. I invite you to reach out to me directly to discuss how your stay could have been better.

Olivia, Thanks for sharing your experience with us. We're glad you encountered our "awesome staff" and were able to enjoy our clean rooms.

Cynthia, Thank you for taking the time to detail your experience with us. We regret that it was not a better one. While we do have a gym, it is currently being renovated as is temporarily closed. A neighboring property has allowed our guests to use their fitness center in the interim. While we do not have on-site laundry, we do use a same-day laundry vendor, with no upcharge to our guests. We can understand your disappointment with having no pool, and have verified that our pool amenity is no longer listed. Instead, we will offer a shaded patio with a fire feature. We will reach out to you directly to discuss your experience in further detail.

Catherine, We're glad you were able to enjoy our complimentary hot breakfast, and our nearby dining options. While we are currently renovating our main lobby and exterior features, we are continuously analyzing how we can minimize its impact on our guests. We do offer parking to our hotel guests only, and would be challenged to enforce this if it were free. We certainly appreciate your feedback, and regret that your experience was not a better one.

Francis, Thank you for your feedback about our current renovations. We are sorry that it has impacted you negatively. We hope that you choose to stay with us in the future, where you'll be able to take advantage of our outside fire feature, patio, expanded fitness center, and refreshed lobby.

Thanks Alan! We're happy that you had a pleasant stay.

Natasha, We regret that your stay was not up to our expectations. I invite you to reach out to the property directly so we can discuss how we could have made your stay a better one.

Thank you for taking the time to review your stay with us. While we make every attempt to limit guest impact due to our renovation, we are sorry that your stay did not meet our expectations. We hope your travels bring you back to Columbia so you can see the finished product.

Thank you for taking the time to review your stay with us, and specifically mentioning our staff! We hope you think of us if you ever return to the area. We're sure you'll be thrilled to see our new lobby.

Thank you for sharing your feedback regarding our shower heads and water pressure. Your review was helpful in addressing an issue which caused this experience.

Thanks for sharing your experience and stopping by. We hope you stay with us in the future, and have a 10/10 experience!

Robert, We're glad your stay was a 10 out of 10! We hope to welcome you again in the future.

Thank you for taking the time to detail your experience with us. We are sorry the renovation had a negative impact on your stay with us. While we do our best to mitigate the noise by restricting their work hours, we understand your sentiment. We hope that you give us another chance once our renovations are complete.

Thank you for taking the time to detail your experience with us. I'm sorry that our lobby renovations had a negative impact on your stay. Additionally, you were disturbed on other occasions due to our staff vacuuming late, and a false fire alarm. Your review has been shared with our teams so that we can continuously improve our service.

Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Columbia, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Ms. Linda, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit even more memorable.

Suzanne, Thank you for sharing your rating! I invite you to reach out to me if you'd like to express any specifics regarding you stay.

Thank you for taking the time to complete the Guest Survey that was sent to you. Though I am delighted to read you enjoyed your stay, I am disappointed we did not meet your expectations in all areas.As you may already know, we strive to attain all feedback in order to better our business. I noticed you rated Quietness of Room the lowest, and I was hoping you could provide a few details as to how your stay was affected. If the issues are hotel-related, I can follow-up with my team to ensure future guests, and even yourself, enjoy the next visit.Mrs. Marcia, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit more enjoyable.

Thank you for your feedback! You really can't be our location to anything Columbia! Glad you were able to take advantage of that.

Thank you for taking the time to provide a detailed review. While we do offer SEC network, ESPN, and hundreds of other channels, we regret the challenge posed by our cable during your visit. Please feel free to reach out regarding the poor shower experience. We'd love to know more!

Thank you for your kind words! We're glad you were able to take advantage of our prime location, and got to experience our wonderful staff.

Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Columbia, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Ms. Barbara, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit even more memorable.