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Dirty bathroom!!! Hair in the shower!
Towels smelled & caused my daughter to breakout!
CARMELA
Stayed 1 night in Apr 2024
Response from The new Assistant General Manager Ray Pundt on 10 Apr 2024
This was unexpectable and we are looking into how this could have happened. I wish I had know of the issue while you were here to make it right before you left. I apologize for all the inconveniences this has cost you.
10/10 Excellent
Matthew
Travelled with family
6 Apr 2024
Liked: Property conditions & facilities
Excellent service so far. From Valet to check in.
Matthew
Stayed 1 night in Apr 2024
Response from Ray on 10 Apr 2024
Thank you for taking your time to write this review, and hope to see you back soon.
Thank you for taking your time to review our hotel. Our rates are based on how busy we and the city as a whole are. Hopefully you will get a chance to return when it is not so busy and feel that our hotel is worth the value.
This is a great place from the front desk to the hotel room. Ruth Cris restaurant is a great place for a night cap with dessert. Beds were very comfortable! I will definitely stay again if in the area!
Rebecca
Stayed 1 night in Mar 2024
Response from Ray on 15 Apr 2024
Thank you for all the feedback. We look forward to your return.
Unfortunately stay overpriced and extremely rude staff
Paul
Stayed 1 night in Feb 2024
Response from The new Assistant General Manager Ray Pundt on 10 Apr 2024
I apologize for our staff and we are currently working on restaffing multiple positions. Hopefully in the future we will have another chance to give you the experience you deserved.
Check in was at 4pm. Our room was ready after 6pm. My daughter and I got ready in a public bathroom to make it to our event on time. Ordered room service breakfast that never arrived. This was a gift to her…she deserves a refund. We will not be back.
Excellent weekend!! We were in town for a show right down the street. Perfect location, excellent service, very clean. Plenty of parking in the garage attached to the hotel. Very safe and well lit. We had a great time.
The minute we walked in, we could tell this place was lacking customer service. The lobby was full of people waiting for rooms. We were told at 4pm check in that our room was not ready and they did not know when it would be ready. The lady managing the front desk was incredibly rude. Very rude as a matter of fact.
The lobby was nice but the beds were hard, our toilet was broken, phone wouldn’t work, shower was cold after 60 seconds, and the condition was empty in the shower.
It seemed pretty clean otherwise & was in a convenient location. Staff was all friendly.
I loved everything about my stay, staff was wonderful from start to finish. My #1 complaint would be the parking. Parking among the general public is terrible in the attached garage, tried to leave Friday night and couldn't even get out of my parking spot.
Jason
Stayed 2 nights in Nov 2023
Response from Maurice on 5 Dec 2023
Thank you Jason for your kind words! I will be sure to let the team know how appreciated they are with you review
Good morning,We are saddened to hear that you did not have a great stay while you were here with us.I would love to know where we missed the mark with you. Please feel free to contact the property directly and ask for the Assistant General Manager
Called day before check in to request early check in and it was granted. Scheduled check in 12:00 noon. When I arrived was not allowed early check in and waited until 3:45.
Convenient, with plenty of options around. Walkable to the arena which was lovely but still quiet. Clean and inviting, great from the moment we arrived!
Great hotel. There was a bright nightlight at the door that you could not shut off and was disturbing as we like it completely dark. Would return, still up to all the basic luxury standards we expect from the Hilton.