Exterior
Check availability

Reviews of Holiday Inn Express Columbus Airport - Easton, an IHG Hotel

3 out of 5
Holiday Inn Express Columbus Airport - Easton, an IHG Hotel
3030 Plaza Properties Boulevard, Columbus, OH

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1007 reviews" "
Rating 8 - Good. 279 out of 1007 reviews" "
Rating 6 - Okay. 146 out of 1007 reviews" "
Rating 4 - Poor. 87 out of 1007 reviews" "
Rating 2 - Terrible. 107 out of 1007 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

christy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!!
Stayed 1 night in May 2024

8/10 Good

kerri

Travelled with family
Liked: Staff & service, amenities
Wasn't to impressed with the black mold in the shower. Staff was great, coffee was nice. Should offer brown bag breakfast if have to leave early in the morning.
Stayed 1 night in May 2024

2/10 Terrible

Emmett

Liked: Staff & service
Disliked: Property conditions & facilities
I was given a two gueen beds I had reserved a king bed the mattress in this was very old had to try and sleep in the middle of the bed so I wouldn’t fall out never use again
Stayed 1 night in May 2024

10/10 Excellent

Chenguang, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it, it makes my day!
Stayed 3 nights in May 2024
Response from Catherine on 8 May 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Catherine on 7 May 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Julian Reid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Catherine on 7 May 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Profesional staff and very clean
Stayed 1 night in Apr 2024
Response from Catherine on 7 May 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had reserved two beds and when we went to check in we only received one bed in the room because they were already taken
Stayed 1 night in Apr 2024
Response from Catherine on 29 Apr 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for the mentioned concerns. We will share them with our leadership team and hope to have another opportunity to serve you again in the future.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean hotel and the staff was very nice.
Stayed 1 night in Apr 2024
Response from Catherine on 24 Apr 2024
Thank you for your perfect rating, It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Catherine on 24 Apr 2024
Your rating is below what we deem as acceptable, we apologize for any concerns you had during your time with us. Please feel free to reach out to further discuss.

10/10 Excellent

Chad

Stayed 1 night in Apr 2024
Response from Catherine on 9 May 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Yuko

Stayed 1 night in Apr 2024
Response from Catherine on 8 May 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kept my car and nice place to stay
Stayed 1 night in Mar 2024
Response from Catherine on 10 Apr 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Myesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a wonderful place to stay
Stayed 4 nights in Mar 2024
Response from Catherine on 2 Apr 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Jimmy, Little Ferry

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good service Good staff
Stayed 1 night in Mar 2024
Response from Catherine on 1 Apr 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room is clean. Comfortable beds.
Stayed 1 night in Mar 2024
Response from Catherine on 26 Mar 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Megan

Stayed 1 night in Mar 2024
Response from Catherine on 22 Mar 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Charles

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was nice, but the common areas were dirty, and the breakfast was very limited and not freshly cooked.
Stayed 2 nights in Mar 2024
Response from Catherine on 22 Mar 2024
Thank you for your rating and review It was a pleasure to serve you and we apologize for the concerns you had during your time with us. We will share your comments with our leadership team and hope to see you again in the future.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Catherine on 18 Mar 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport so there is some noise but not too bad
Stayed 2 nights in Mar 2024
Response from Catherine on 12 Mar 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service
Charged $400 to my account for one night
Stayed 1 night in Mar 2024
Response from Catherine on 11 Mar 2024
Thank you for your rating and review. Please follow up with us directly.

8/10 Good

Lee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows love they have dove for there shampoo soap. The only negative no towels in the pool area. And breakfast was amazing more than a continental breakfast they had eggs beacon.
Stayed 1 night in Mar 2024
Response from Catherine on 11 Mar 2024
Thank you for your rating and review. It was a pleasure to serve you and we will share your comments with our leadership team. We hope to serve you again in the future.

6/10 Okay

Sarah

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel lobby was very clean but when we got to our room we found 2 little cartons of milk left beside of the heater.
Stayed 2 nights in Feb 2024
Response from Catherine on 5 Mar 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass them along to our leadership team and we hope to see you again in the future.

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and comfortable, and the area was convenient and safe. My booking was only for one night, and now that I'm home I see that they put an extra $100 hold on my bank account at check-in (and didn't tell me - I called and they said that they have a sign on the desk explaining it), and that this charge may not be returned for up to 14 days. I understand the reasoning, but it would be really helpful if Expedia published this because I could have very easily been traveling on a much smaller budget and not have been able to accommodate this charge. Also, the charge was about the same as my entire reservation cost - it's ridiculous. End rant, haha.
Response from Catherine on 27 Feb 2024
Thank you for your rating and review. It was a pleasure to serve you and apologize for your concerns. We will share your comments with our leadership team and we hope to see you again in the future.

8/10 Good

Claudia, cody

Liked: Cleanliness, staff & service, property conditions & facilities
Bed comfortable bathroom very clean and updated breakfast good and has a variety. Like the passenger pickup from the airport.
Stayed 1 night in Feb 2024
Response from Catherine on 26 Feb 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Shaunaugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Catherine on 12 Feb 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Nicholas

Stayed 1 night in Feb 2024
Response from Catherine on 22 Mar 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future. Your rating is below what we consider acceptable, feel free to reach out to us to further discuss.

10/10 Excellent

Joe N Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and comfortable.
Stayed 1 night in Jan 2024
Response from Catherine on 1 Feb 2024
Thank you for your perfect rating and review It was a pleasure to serve you and we look forward to seeing you again in the future.

2/10 Terrible

Tasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We did not have a shower curtain. Our door keypad did not work and no one could fix it so someone had to stay in the room at all times or we would be locked out of our room. The housekeeping manager informed us and other concerned paying customers that she did not have food in the back to put out. No eggs, yogurt, bagels, etc. She herself was kind but couldn't fix the problem. Only one person took a shower and there was no hot water only room temp. I left my phone number at the front desk for the manager that we were not allowed to talk to on the weekend because they were not working and did not receive a phone call today even though we were told they would be in at 6:30 am. I waited for a phone call in hopes to recieve help and now I am writing this review at 7:30 pm on Monday evening even though our stay ended Sunday morning.
Stayed 1 night in Jan 2024
Response from Catherine on 30 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. Our operation manager tried to call the number left yesterday at 2:45pm, but couldn't get through because the phone wasn't accepting calls at that time. Please feel free to reach out to us at anytime to further discuss.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
The bathroom sink was clogged and didn't drain. The room refrigerator was turned off so it was hot and would not cool down. The breakfast tables were all shakey. Just needs some general maintenance with some attention to detail.
Stayed 1 night in Jan 2024
Response from Catherine on 29 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and your comments will be shared with our leadership team. We apologize for your concerns and hope to have another opportunity to serve you again in the future.

6/10 Okay

Mary E.

Travelled with partner
Liked: Staff & service
The bed needed replaced.
Stayed 1 night in Jan 2024
Response from Catherine on 25 Jan 2024
Thank you for you rating and review. It was a pleasure to serve you and we will look into your comments. All the best and we hope to have another opportunity to serve you again in the future.

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Catherine on 25 Jan 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Donald

Liked: Staff & service, property conditions & facilities
The only negative is the TV channel selection is very limited. Everything else was great.
Stayed 1 night in Jan 2024
Response from Catherine on 23 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Nancy

Stayed 5 nights in Jan 2024
Response from Catherine on 22 Jan 2024
Thank you for your perfect rating. It was a pleasure to serve you and we hope to see you again in the future.

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not smell good and I believe the comforter was not cleaned, had stains on top surface
Stayed 1 night in Jan 2024
Response from Catherine on 18 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will pass along your comments to our leadership team and we hope to see you again in the future.

10/10 Excellent

Babette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! friendly, kind, caring and professional!
Stayed 1 night in Jan 2024
Response from Catherine on 17 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The heater in room 326 was extremely loud when on and woke me up multiple times throughout the night
Stayed 4 nights in Jan 2024
Response from Catherine on 16 Jan 2024
Thank you for your rating and review. We apologize for the concerns you mentioned and will share with our leadership team. We hope to have another opportunity to serve you again in the future.

4/10 Poor

Lisa

Stayed 1 night in Jan 2024
Response from Catherine on 17 Jan 2024
Thank you for your rating. Since you rated us below what we consider acceptable, please accept our apologies and feel free to call in to further discuss if you choose. Regardless we hope to serve you again in the future.

6/10 Okay

Shellie

Stayed 1 night in Jan 2024
Response from Catherine on 5 Feb 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Leah

Stayed 1 night in Jan 2024
Response from Catherine on 15 Jan 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

KELLI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catherine on 15 Jan 2024
Thank you for your perfect rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

Kok Sheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff response and breakfast are good too
Stayed 3 nights in Jan 2024
Response from Catherine on 9 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

susan j

Didn't like people in my room when I specifically put not ready yet door hanger on my door! I know someone was there as there was peppermint patty wrapper on the floor and it wasn't there previously!
Stayed 3 nights in Dec 2023
Response from Catherine on 9 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you. We apologize for your concerns and we will share your comments with our leadership team. We hope to serve you again in the future

8/10 Good

janet

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Airport
Stayed 4 nights in Dec 2023
Response from Catherine on 15 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

8/10 Good

treasa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Catherine on 9 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

10/10 Excellent

Kyle, NORTH HOLLYWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Catherine on 9 Jan 2024
Thank you for your rating. It was a pleasure to serve you and we hope to see you again in the future.

6/10 Okay

Frank

Travelled with partner
Liked: Staff & service
Breakfast menu is very poor
Stayed 5 nights in Dec 2023
Response from Catherine on 4 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns. We will share them with our leadership team and hope to have another opportunity to serve you again in the future.

8/10 Good

heidi

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel to stay at if you have a super early flight its nice and clean and comfy and i liked the shower with no tub the staff was very friendly
Stayed 1 night in Dec 2023
Response from Catherine on 3 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we hope to see you again in the future.

2/10 Terrible

Tyler

Stayed 1 night in Dec 2023
Response from Catherine on 3 Jan 2024
Thank you for your rating and review. It was a pleasure to serve you and we apologize for your concerns as we see the rating is less than we deem satisfactory. We hope to see you again in the future.