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Reviews of Home2 Suites by Hilton Columbus Dublin

3 out of 5
Home2 Suites by Hilton Columbus Dublin
5000 Upper Metro Place, Dublin, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1001 reviews" "
Rating 8 - Good. 219 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alex on 17 May 2024
Hi Kaylin,Thank you for your awesome review!We hope to welcome you back soon!

8/10 Good

Daniel

Liked: Property conditions & facilities
Size of rooms was amazing .
Stayed 2 nights in May 2024
Response from Alex on 14 May 2024
Hi Daniel,We are so thrilled you enjoyed your Suite! We hope to welcome you back soon!

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, quiet, clean and close to downtown area.
Stayed 1 night in May 2024
Response from Alex on 8 May 2024
Hi Kimberly,Thank you for the awesome review!We hope to welcome you back again soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Alex on 8 May 2024
Hi Linda,Thank you for taking the time to tell us how your stay went!We hope to welcome you back again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly. The rooms were clean and fully stocked. For being right by the highway we didn’t hear cars all night or anything. Probably the best breakfast at a hotel I’ve ever had. Big variety and it was delicious. 10/10.
Response from Alex Ashley on 23 Apr 2024
Jessica,Thank you for the awesome review!We hope to see you again soon!

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Alex Ashley on 18 Apr 2024
Samantha,Thank you for your wonderful feedback!We hope to host you again soon!

6/10 Okay

James, Tigard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was mediocre at best. Not alot of hot options and what hot options they had were bland. It is also inconvenient to get in and out of hotel as you have to do you turns to get to most of the destinations we were going to. It was very clean and the staff was nice.
Stayed 3 nights in Apr 2024
Response from Alex Ashley on 18 Apr 2024
James,Thank you for taking the time to tell us about your experience during your stay with us. We truly appreciate the feedback and the opportunity to see our hotel from the guest's perspective. We apologize that you weren't overly impressed with every aspect during your stay. We will be using your feedback to address the issues noted and hope the next time you travel to Dublin we will get another shot to deliver a superior experience! Thank you.

2/10 Terrible

Akira

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. On arrival, the bed had crumbs, toenail, and hair in it. Had to have housekeeping redo bed. Then couldn’t sleep all night due to loud noisy roads adjacent to hotel. Loud street racing going on just outside hotel until very late at night. Poor soundproofing. Room overall very unclean. Worst hotel I have ever stayed in.
Stayed 1 night in Apr 2024
Response from Alex Ashley on 18 Apr 2024
Akira,Thank you for taking the time to tell us about your experience during your stay with us. We truly appreciate the feedback and the opportunity to see our hotel from the guest's perspective. We apologize that you weren't overly impressed with every aspect during your stay. We will be using your feedback to address the issues noted and hope the next time you travel to Dublin we will get another shot to deliver a superior experience! Thank you.

8/10 Good

Christopher

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was clean, large, and fulfilled all of our needs. Staff was courteous and professional. Just a few recommendations for improvement. 1. Improve the condition of your lobby/dining area. Stains on the furniture and the floor needs to be mopped. 2. Service your elevators to try to eliminate the groans and popping noises. A little disconcerting. 3. The small parking charge seems unnecessary.
Stayed 2 nights in Apr 2024
Response from Alex Ashley on 9 Apr 2024
Hello Christopher,Thank you for the wonderful feedback!We will take your notes to heart and hope to see you again soon!

2/10 Terrible

Danyelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was absolutely disgusting. Yes this is an animal okay residence but it doesn't need to look like that with pee stains on the floor dirty marks on the walls, food smears on the curtains, and the couch had black marks over from the filth as well as red stain. The only thing that was clean was the beds but I doubted that they were even clean since the room was in such deplorable condition. Would never stay again!
Stayed 1 night in Apr 2024
Response from Chad Eckard on 9 Apr 2024
Hi DanyelleThank you for taking the time to tell us about your experience during your stay with us. We truly appreciate the feedback and the opportunity to see our hotel from the guest's perspective. We apologize that you weren't overly impressed with every aspect during your stay, especially the cleanliness of your room. We will be using your feedback to address the issues noted and hope the next time you travel to Dublin we will get another shot to deliver a superior experience! Thank you.

4/10 Poor

Stephanie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
…
Stayed 1 night in Mar 2024
Response from Chad Eckard on 9 Apr 2024
Hi StephanieThank you for taking the time to rate your stay with us. Clearly we were unable to deliver the stay you were expecting and we strive for. I apologize that we did not exceed let alone meet you expectations. I hope the next time you travel to Dublin you give us another shot. Thank you.

10/10 Excellent

Giovanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and hotel was very clean
Stayed 4 nights in Mar 2024
Response from Alex Ashley on 9 Apr 2024
Hello Giovanna,Thank you for the wonderful feedback!We are so glad you enjoyed your stay!

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Called maintenance for a tv issue (which was my error:) and they came right away, very attentive. I would stay there again
Stayed 2 nights in Mar 2024
Response from Alex Ashley on 2 May 2024
Hi Yvette!Thank you for your feedbackWe hope to welcome you back soon!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex Ashley on 9 Apr 2024
Hi Tanya,Thank you for the wonderful feedback!We are so glad you enjoyed your stay!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Location perfect! Friendly and helpful staff!!
Stayed 1 night in Mar 2024
Response from Alex on 3 May 2024
Hello Martin,Thank you so much for the amazing feedback!We look forward to welcoming you back soon!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent room was very clean ill be definitely booking again !
Stayed 2 nights in Mar 2024
Response from Alex Ashley on 2 May 2024
Hello Patrick,Thank you so much for the amazing review!We are looking forward to welcoming you back soon!

10/10 Excellent

LeRoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room space, cleanliness and convenient location
Stayed 2 nights in Mar 2024
Response from Alex on 2 May 2024
Hi LeRoy,Thank you for your awesome review!We hope to welcome you back soon!

8/10 Good

Andrew A

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 4 nights in Mar 2024
Response from Alex on 2 May 2024
Hi Andrew,Thanks for the feedback!We hope to welcome you back soon!

8/10 Good

Efrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should eliminate the free breakfast, it’s horrible.
Stayed 2 nights in Mar 2024
Response from Alex on 2 May 2024
Hello Efrain,Thank you for taking the time to tell us about your experience during your stay with us. We truly appreciate the feedback and the opportunity to see our hotel from the guest's perspective. We apologize that you weren't overly impressed with every aspect during your stay. We will be using your feedback to address the issues noted and hope the next time you travel to Dublin we will get another shot to deliver a superior experience! Thank you

8/10 Good

Deborah

Travelled with family
Liked: Amenities
It was very clean, but there were old stains on the couch and rug. We thought the hotel was very nice, but we came over St Pattys Day weekend and the walls are thin, the room next to ours had a party going on until at least 4 am and kept us awake. We were in Dublin for a funeral and they even have signs saying be guests should be quiet after 10 pm.
Stayed 4 nights in Mar 2024
Response from Alex on 2 May 2024
Hi Deborah,Thank you for taking the time to tell us about your experience during your stay with us. We truly appreciate the feedback and the opportunity to see our hotel from the guest's perspective. We apologize that you weren't overly impressed with every aspect during your stay. We will be using your feedback to address the issues noted and hope the next time you travel to Dublin we will get another shot to deliver a superior experience! Thank you

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex on 2 May 2024
Hi Scott,Thank you for your wonderful feedback!We hope to welcome you back soon!

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im traveling with my cat for a specialist vet appointment. Check in was super easy, staff super friendly, and no judgement for my backpack cat. I definitely think it helped her feel more comfortable that the room is set up as a suite, so she can chill on the couch and feel like she isnt in too different of a space.. This is her first hotel stay, so i was worried about how out of her element she would be, as well as how check in with her would be, but i am so thankful for the friendly service and nice hotel. Will definitely book again.
Stayed 1 night in Mar 2024
Response from Alex on 2 May 2024
Hi Bobbi!We are so pleased that you and your cat had an awesome stay!We hope to welcome you both back soon!

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I wish I had received my receipt at checkout. That is very important to me.
Stayed 1 night in Mar 2024
Response from Alex on 2 May 2024
Hi Mary,Thank you for the feedback!We hope to welcome you back soon!

8/10 Good

sujata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alex on 2 May 2024
Hi Sujata,Thank you for taking the time to give us feedback!We hope to welcome you back soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home-2-Suites is a very nice hotel that’s set up like a studio apartment. The one bedrooms have a privacy curtain that you can close off. Kinda reminds you of a hospital room curtain 😬😂 but it’s nice to have! There’s a great ice cream shop down the street and a grocery store next door as well. It was nice and quiet and peaceful there for the entirety of our stay and the beds are so soooooo comfortable 😊😊
Stayed 1 night in Feb 2024

10/10 Excellent

Jarod

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay friendly staff. Everything was great
Stayed 1 night in Feb 2024

6/10 Okay

Glenna

Stayed 1 night in Feb 2024
Response from Alex on 2 May 2024
Hello Glenna,Thank you for taking the time to tell us about your experience during your stay with us. We truly appreciate the feedback and the opportunity to see our hotel from the guest's perspective. We apologize that you weren't overly impressed with every aspect during your stay. We will be using your feedback to address the issues noted and hope the next time you travel to Dublin we will get another shot to deliver a superior experience! Thank you

6/10 Okay

Theresa

Liked: Cleanliness, staff & service
The room that I stayed in had a horrible cigarette smell. The TV had a lot of issues. I asked the front dfesk for new batteries for the remote, however, that did not fix the issue.
Stayed 2 nights in Feb 2024
Response from Alex Ashley on 27 Feb 2024
Hi Theresa,I am so sorry to hear about the experience you had during your stay. We pride ourselves on suites that make people smile and excellent service, but it sounds like we failed you this time. We value your feedback, and I will use your survey as a training tool for my staff.Please let me know if there is anything we can do to make it right.Thank you so much,Alex AshleyFront Desk SupervisorHome2 Suites Columbus-Dublin

10/10 Excellent

Rhea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and kind. Rooms were clean and spacious.
Stayed 1 night in Feb 2024

10/10 Excellent

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

JUAN MANUEL GALVIS

Travelled with family, Travelled with family and small children
Super clean I love it
Stayed 1 night in Feb 2024

10/10 Excellent

SEIJI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make you pay for parking and the TVs in the rooms are probably 200 years old
Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Molly

Liked: Cleanliness
Paying $3 for parking is kinda of laughable. Carpets in room were very stained.
Stayed 1 night in Feb 2024

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean and comfortable room. Would highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Shane, Kingsport

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location, and great property! Very convenient to restaurants, shopping, and the interstate. Can't go wrong here
Stayed 9 nights in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hilton
The room was in great condition! It had an entire kitchenette and a good sized fridge for a hotel. Just as pictured. The guy at the front desk was very nice and answered all the questions we had! It was conveniently located and not difficult to find.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

MarkandSue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become our favorite lodging for on the road. Rooms are big with large fridges and plates and cutlery. Breakfast is always good and varied. Gym is better than average with Pelaton bike, numerous treadmills, medicine balls and weight station. Staff is very good as well.
Stayed 2 nights in Jan 2024

6/10 Okay

Danie

Disliked: Staff & service
Not the best/not the worst
The pool area was freezing. Water was warm for the kids to swim but the parents had to wear their coats just to sit in the room. The lady at the front desk was rude and impersonal (always wearing earmuffs). The room was clean, and housekeeping staff was friendly.
Stayed 2 nights in Jan 2024
Response from Chad Eckard on 1 Feb 2024
Hi DanieThank you for taking the time to tell us about your stay. I'm disappointed that we were unable to meet your expectations let alone surpass them. It is our goal to make our guests as comfortable as possible and exceed their expectations. I would love the opportunity to speak with you in order to offer my sincere apologies. I hope we can get another chance the next time you travel to Dublin to provide you the experience we pride ourselves on.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Emily

Stayed 1 night in Jan 2024

10/10 Excellent

TIFFANY, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great home away from home feel.
Stayed 2 nights in Jan 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice except the pool area was freezing but the water was warm and the pool looked like it could use a new paint job!!
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024