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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
4850 Frusta Drive, Columbus, OH

Reviews

6.2
Rating 10 - Excellent. 54 out of 357 reviews" "
Rating 8 - Good. 111 out of 357 reviews" "
Rating 6 - Okay. 75 out of 357 reviews" "
Rating 4 - Poor. 48 out of 357 reviews" "
Rating 2 - Terrible. 69 out of 357 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Keely

Travelled with group
Disliked: Cleanliness, staff & service, amenities
We booked our reservation on 1/2/24 for dates 5/16 through 5/20. We were staying for a concert and didn’t get there until midnight me and 3 other people. When we got there they told us they gave our room away because other people who did not reserve a room showed up???? They said they tried to call in which I looked at my phone and had no missed calls do voicemails they also said my card declined which also wasn’t true because I A had money and B my bank tells me when things attempt to come out of my account. I did a pay at property at the time of booking and since I didn’t pay ahead they gave my reserved room for over 4 months away to people who just walked in the door. I would not suggest going to this hotel if you are making plans ahead of time we had to drive and call around until 1:30am to find a place to sleep for the weekend. Very horrible and I’ve never heard of this happening ever. DO NOT RESERVE AT THIS HOTEL
Stayed 4 nights in May 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean, service was horrible. Ice machine not working. TV not working. No staff available. Sent E-Mail to General Manager, still no response. Definitely do not follow what sign said about being available and making things right.
Stayed 1 night in May 2024

2/10 Terrible

Desarae

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Jacob

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service from manager too
Stayed 4 nights in May 2024

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Thomas

Stayed 1 night in May 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing worked (TV, security lock, etc.) "Breakfast" was extremely limited - they didn't even have coffee.
Stayed 1 night in Apr 2024

2/10 Terrible

Teresa

Travelled with group
Disliked: Amenities
Bathroom dirty,
Stayed 1 night in Apr 2024

4/10 Poor

Susanna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff member was friendly and thorough. Room was amazingly dirty - dust bunnies on the carpet, sprayed stuff on the mirror and microwave, suspect sheets, dusty lamps and furniture. Manager that stopped by thought the sprayed stuff was a cleaning product and didn't think the carpet or dust was a problem. Said the debris in the bed was lint from the dryer. The coffee maker in the room was fancy but didn't work. Breakfast was pathetic with 2 hardboiled eggs and the rest carbs and only a few items of each. Excellent real butter. Undrinkable coffee. Very nice comfy chair in the room. One light had no shade. No chair for the rickety table, but there was a table. Bed was comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

John, Streetsboro

Liked: Cleanliness, property conditions & facilities
A lot of rusty items, like the lamp base. The bathroom floor was a little dirty. There were bottle caps behind the desk and bed. There were a pair of pants in the drawer, so obviously the housekeeping staff doesn’t check this. The breakfast was basically out of food 1/2 hour before breakfast ended. On the 2nd day, I got up extra early to get some breakfast and the gallon of milk (for cereal) was completely frozen and expired (by one day). For the cheap price and excellent location off the highway, I’ll give them one more chance.
Stayed 2 nights in Mar 2024

4/10 Poor

Timothy

Stayed 4 nights in Mar 2024

2/10 Terrible

Dexter

Disliked: Staff & service, property conditions & facilities
Just dont
Stayed 5 nights in Mar 2024

2/10 Terrible

Michelle

Stayed 1 night in Mar 2024

2/10 Terrible

Nancy

Stayed 1 night in Mar 2024

2/10 Terrible

Carmelo, Clinton

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys asked for more toilet paper and they refuse to give. My guys left the hotel 3 nights before and the hotel refused to refund the unused nights.
Stayed 12 nights in Mar 2024

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
The smell
Stayed 3 nights in Mar 2024

6/10 Okay

K

Stayed 2 nights in Mar 2024

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked ok from the outside … but room not the cleanest! Also, had booked room with a king size bed and ended up with a standard double! AND there was a vinyl tarp under the bedsheet which was extremely annoying (noisy)!!!
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS INN!!!! This was an unbelievably terrible hotel in every aspect possible! We were booked in good faith through Expedia, howere what we recieved was anything but good or faithful. We had no choice but to stay here as the Arnold Expo was on in columbus and almost everything was booked solid in.our price range. To start when we arrived to check in there was a note on reception with a phone number saying to call if we needed something. Once called a lady near the front got off her cell phone and got out of a parked car. She checked us in with littel care as to wh we were We had pre paid so that was that . Once given our room key we passed through the lobby where I noticed the lobby area bathroom was out of order. Once we arrived at our room , I was shocked by the dirt in the room. Miscellaneous stains and goop on all furniture and garbage on the floor, also garbage in the halls , as well as dirty sheets in front of some doors. We were late at night so we decided to put up with it and get our head down. However, once we tried the toilet we found it broken. So we asked for a new room hoping for better. Tis room at least had a working toilet but no cleaner. My 19 year old son was distraught and cried. We all slept in our clothes to have the least exposure to possible bed bugs. In the morning we attempted to checkout early. We had 2 more nights booked. We were looking to find new accommodation, even if we had to drive a bit. But, no refund.
Stayed 3 nights in Feb 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Maintenance poor cleaness poor rooms stank all around pool
Stayed 1 night in Mar 2024

2/10 Terrible

David

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Hau

Stayed 2 nights in Feb 2024

6/10 Okay

Branden

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The heat did not work and it was cold out side so they had to change us room to a room I did not pay for however overall a good night
Stayed 1 night in Jan 2024

6/10 Okay

Samuel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at Quality Inns quite a few times and this was definitely the worst one. Parking lot was disgusting, room was old, refrigerator making a constant noise. Bathroom fan was really loud. Bed had metal on the side that cut my leg. Staff was not friendly. Poor experience.
Stayed 4 nights in Feb 2024

2/10 Terrible

Melisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Brooke at front desk was very kind and helpful. Broken glass in parking lot. First room refrigerator was unplugged and covered in mold inside. Mold in toilet. Broken tub stopper and old, dried paper in drain. Second room had dripping faucet and mold in bathtub. Light bulb and light cover laying on bathroom sink. Third room Brooke went to check and room door key card entry would not work. Fourth room smelled strongly of cigarettes, black hair from man shaving on bathroom sink and in bath tub. Bath tub dirty. Every room I went into had air conditioner on high and tv on.
Stayed 2 nights in Jan 2024

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
From the moment I got there I should have known it wasn't going to be good. There was construction going on right at the entrance to the parking lot and there was barely room to pull your car through to get into the parking lot. The parking lot was in bad condition and had trash scattered throughout. When I went to check in, there was no one at the front desk. This was a recurring theme as every time I went to the front desk in need of something, no one would be there. When I first got to my room, I had cold beverages to put in the fridge and the fridge was leaning backwards because the stand it was on was broken. I also noticed within a matter of minutes that the bathtub drain was broken and the pieces were laying on the ledge of the tub and that the door latch plate was missing the top screw and hung out making closing the door difficult. Another few things that stuck out right away was there was no room number on our door, the TV was on and the air conditioner was on when we arrived. It was in the upper 30s outside so no need for air conditioning. The bedding was wrinkled like it had been sitting in a laundry cart for days and just taken out and put on the bed. The mattresses were in plastic and the fitted sheets didn't fit them and kept coming off, so we slept on the plastic half the night. The TV remote worked when it wanted to and by the time we checked out, it didn't work at all. Sign at breakfast station the last morning saying breakfast was closed till further notice
Stayed 2 nights in Jan 2024

4/10 Poor

Brittany

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Kevin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smokers paradise
This is the worst quality inn I have stayed in. Upon arrival to my room it smelled like someone smoked a pack of cigarettes. I did not feel like moving my belongings after a long day so the front desk clerk gave me some febreeze. Throughout my two day stay someone kept lighting up packs, after packs, after packs & the cigarette smell kept seeping into my room.
Stayed 1 night in Jan 2024

2/10 Terrible

Damon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Cleanliness
The room wasn’t bad for the price. The bed was comfortable. However, there was trash sitting on the ground by the elevator, other trash over flowing, ect. The ice bucket was really greasy and could tell someone used it as a chip bowl.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristina

Stayed 1 night in Jan 2024

6/10 Okay

Donielle

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, newly remodeled hotel... only down fall, reason we chose this hotel was proximity to where our truck was being repaired and it advertised and showed pictures of laundry facilities. They did not have one. ..
Stayed 2 nights in Jan 2024

2/10 Terrible

ALI

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was Expire date products very unfortunately never recommended at all. We request which few pillows as we are person in family which we ask few time and get next day Management was terrible,
Stayed 2 nights in Dec 2023

2/10 Terrible

Patricia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Michele R

Travelled with family
T V did not work, phone did not work. They are updating the hotel and some work will take some time.
Stayed 1 night in Dec 2023

2/10 Terrible

Micah

Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Stayed 2 nights in Aug 2023

2/10 Terrible

Dwayne, Columbus

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Still haven’t got my deposit back, I switched rooms over 5 times looking for a clean room, the security doors outside the property doesn’t work.
Stayed 1 night in Jul 2023

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't check in because our trip was unexpectedly cancelled. However, we were unable to get a refund due to some thing that we apparently signed that said it was a "no refund room". We are very unhappy and will never use Expedia again. We will notify our Facebook friends and all others that we were not able to get a refund for the 2 rooms we booked.
Stayed 1 night in Jul 2023

2/10 Terrible

Mohammed

Disliked: Staff & service, property conditions & facilities
Bad bed
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it. Stay away
The hotel is in disrepair. The rooms smelled badly. I would not stay here again.
Stayed 2 nights in Jun 2023
Response from ap on 11 Jul 2023
we do apologize about your recent stay

2/10 Terrible

Sheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay here again.Terrible customer service and extremely run down and dirty
Stayed 3 nights in Jul 2023
Response from ap on 11 Jul 2023
we do apologize about your recent stay

8/10 Good

Roxanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from ap on 11 Jul 2023
Thank you for your kind response

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Rooms smelled terrible.
We were traveling with another couple and had 2 rooms. One smelled like cigarette smoke and seafood, the other smelled like a Mexican restaurant and the TV didn't work. Bathrooms were clean and Jordan at the front was very friendly.
Stayed 1 night in Jun 2023
Response from ap on 11 Jul 2023
we do apologize about your recent stay

4/10 Poor

Lina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ap on 11 Jul 2023
we do apologize about your recent stay

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was okay
It was fine, but not great. Upon arrival, there was a black hair on top of the toilet and the sink and the shower backed up. It just seemed old and could use some updating and I was glad we only stayed one night. I was worried the franchise would be the same everywhere but then we went to another Quality Inn in Florence, KY for our next stop and it was delightful.
Stayed 1 night in May 2023
Response from ap on 11 Jul 2023
we do apologize about your recent stay

4/10 Poor

Crystal

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Terrible Check In
Check in was terrible. Got there at 3:00, at check in time. Was told that our room still wasn't ready, after we were told at 1:00 that it will be ready in 30 minutes. Sat around with 4 other families until 4:30 and still not ready. Wasn't able to shower & change clothes for my family event. We only had time to sleep, once we got back at midnight to get our keys. Very highly upset w/ my experience. The hotel staff was aware that their hotel was completely sold out due to several events happening in Columbus.
Stayed 1 night in May 2023
Response from ap on 11 Jul 2023
we do apologize about your recent stay

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was dirty. Trash was not put in dumpster. Had a very bad smell in lobby area. Would not recommend anybody going there.
Stayed 1 night in May 2023
Response from ap on 11 Jul 2023
we do apologize about your recent stay