Hi Feguns,We regret the disappointing experience you had during your stay. We understand your frustrations regarding the non-functioning AC in one of the rooms and the pool being unavailable despite being advertised. We take your feedback seriously and will address these issues promptly to ensure that they are resolved.We appreciate your feedback. We will also communicate your concerns to the appropriate team and work towards improving our services. Thank you for bringing these matters to our attention.

Hi Rick,Thank you for sharing your feedback with us.We regret to know of any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

Hi Ricky,Thank you for bringing these concerns to our attention. While we strive to maintain the highest standards of cleanliness throughout our hotel, it seems there were some lapses during your recent stay.The issues you described with the stained linens and dirty shower conditions are simply unacceptable. Our housekeeping team takes great pride in delivering spotless accommodations for all our guests, and these problems fall short of that commitment.However, I can assure you that the conditions you encountered are not reflective of the typical experience at our hotel. We have robust cleaning protocols in place, and our staff works diligently to ensure every room meets our high standards.It's disappointing to hear your experience did not align with our normal level of quality. We take great pride in providing a comfortable, well-appointed, and meticulously clean environment for all our guests. The problems you faced were clearly an isolated incident, and not at all representative of the hospitality we're known for.We value you as a guest and hope you will give us another opportunity to exceed your expectations. Please let us know if there is anything else we can do to make this right.

Dear Alexis, I appreciate you sharing your feedback following your stay at the Red Roof Inn Columbus - Grove City. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof Management RediResponse Specialist

Hello Joie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - GROVE CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great area. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hi Timi,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

Hello Bonnie, We're sorry to hear about your experience with our front desk staff. We appreciate your feedback and will address this with the team. Your comfort and satisfaction are important to us, and we strive to provide excellent service to all our guests. Thank you for bringing this to our attention.

Hi Paige,Thank you for sharing your feedback on your recent stay at our establishment. We appreciate your positive comments about the convenient location of our property, with plenty of shopping, dining, and gas options nearby, as well as easy access to the highway. We understand the importance of these amenities for our guests' convenience, and we are glad that they met your needs.We regret the issues you experienced with the bathroom. We take maintenance and cleanliness seriously, and we regret any inconvenience caused by the slow dripping leak and water damage to the bathroom floor. We will address these issues promptly to ensure that they are resolved and do not impact future guests' experience.We are pleased to know that you found the beds comfortable and clean. Providing a restful and comfortable sleep environment is important to us, and we are glad that we met your expectations in this regard.Thank you for your kind words about our staff. We strive to provide polite and helpful service, and we are glad that our team made a positive impression on you.Thank you for choosing our establishment for your stay. We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, providing you with an even better experience.

Hello Ismael, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any details so we can address your concerns and improve our services for future guests.

Hi Nancy,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

Hello Nancy, We appreciate your feedback regarding the TV issue and are glad to hear it was resolved promptly during your stay. Thank you for bringing this to our attention, and we hope to welcome you back for a seamless experience in the future.

Dear Branden,Thank you for taking the time to tell us about your Red Roof Inn Columbus Grove City. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies as the issues you've mentioned regarding miscellaneous charges on your account, insects and receiving poor customer service. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Vitaly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - GROVE CITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Guest, We apologize for any inconvenience you experienced during check-in. Your feedback is valuable to us, and we will address this matter with our team to improve our service efficiency. We appreciate you bringing this to our attention and hope to welcome you back for a smoother experience in the future.

Dear Guest, We appreciate your feedback and will share your comments with our team for further evaluation. We apologize for any inconvenience and thank you for bringing these matters to our attention. Our aim is to continuously improve our services for all guests.

Hello Ashley, We're sorry to hear that your check-in experience did not meet your expectations. Your feedback is valuable, and we will address this with our team to ensure better service in the future. Please feel free to reach out to our management team with any further concerns.

Thank you for taking a moment to leave a review, Grant. The staff and I at the Red Roof Inn Columbus - Grove City were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hi D,Your experience does not meet our standards, and we sincerely apologize for the inconvenience and frustration caused.We understand the importance of clean and comfortable bedding. We will address this issue with our housekeeping team to ensure that such oversights do not occur in the future.Regarding the snow removal and slippery stairs, your safety is our priority, and we regret to know of the injuries you sustained. We will review our snow removal procedures and take necessary steps to ensure the safety of our guests during inclement weather.We are also taking note of the misunderstanding or miscommunication that occurred with the manager on duty. It is our policy to provide assistance and support to guests in need, and we regret if this was not properly conveyed. We will address this issue with our management team and provide additional training as necessary.Regarding the refusal of clean bedding and the lack of room service during your stay, we are sorry for the inconvenience. This does not align with our standards, and we will investigate this matter thoroughly to prevent similar occurrences in the future.We understand your frustration, and we will review our refund policies to ensure clear and fair procedures are in place.We appreciate your feedback as it helps us identify areas for improvement. We value your patronage and hope to have the opportunity to make it right for you in the future.

Hi Sharon,We sincerely apologize for the multiple issues you encountered during your stay at our hotel. It is disheartening to hear that your experience was far from satisfactory, and we deeply regret any inconvenience and discomfort caused.The lack of TV cables, holes in the wall, and the condition of the furnishings are unacceptable, and we apologize for the state of your room. We will address these maintenance and cleanliness issues with our team immediately to ensure that such problems are rectified.We understand the importance of comfortable bedding and apologize for the lumpy pillows and hard beds you experienced. We will review and assess the condition of our bedding and make any necessary improvements to ensure a more comfortable sleep experience for our guests.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We apologize again for the disappointments you experienced and understand your frustration. If there is anything else you would like to share or if you have any further questions or concerns, please feel free to reach out to us directly.Thank you for your understanding, and we hope you will consider giving us another chance in the future to provide you with a significantly improved experience.

Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - GROVE CITY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Dayna,We apologize for the issues you encountered during your stay. We strive to provide a seamless check-in experience and we apologize for any miscommunication. We will address the concerns you mentioned about the room, such as the lack of outlets and the missing refrigerator, with our team. We appreciate your feedback regarding the overall quality of the room and the cleanliness of the property. We hope you will consider giving us another chance in the future to exceed your expectations.

Hi Troy,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Hi Calvin,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.

Dear Lavenia,I appreciate you sharing your feedback following your stay at the RED ROOF INN COLUMBUS - GROVE CITY. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hi Jonathan,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Hi Daelyn,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

Dear Noi,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - GROVE CITY. However, I sincerely apologize for the encounter you had with our staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hi Kenneth,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

Hello donald,We appreciate you choosing our hotel for your stay and taking the time to rate your experience. If there is any specific feedback you would like to share with us, please do not hesitate to reach out to us directly. We value your input and would welcome the opportunity to address any concerns you may have had.

Thank you Mark for your positive comments highlighting our easy accessibility here at the RED ROOF INN COLUMBUS - GROVE CITY. We at Red Roof aim to provide guest with valuable service and accommodations at a superior level and it was great to have achieved that with your visit. Please know you are a valued guest and your business with us was much appreciated.Thank you again for the perfect rating.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Andrea,Thanks for sharing with us. The team at the Red Roof Inn Columbus - Grove City was pleased to see your 4/5 score. We were also delighted to ready our comments in relation to our helpful staff and our cleanliness. As it pertains to the property being worn, this may be taken into account.On behalf of Red Roof, we would like to thank you again for sharing with us. It would be our pleasure to have you stay with us again.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hi Chris,Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for all the problems you encountered especially the issue with cleanliness and the unsatisfactory state of your room.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

Hi David,Thank you so much for sharing your review.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Dear Chasity, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN COLUMBUS - GROVE CITY. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear William, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN COLUMBUS - GROVE CITY. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hi Sara,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

Hello Hillary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - GROVE CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Marketta,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We have taken note of your feedback regarding the smoke smell, room amenities, and the front desk policy. We encourage all guests to address any issues during their stay to allow us the opportunity to rectify the situation. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future.

Hello Lacey,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns from your time with us, please reach out to us directly so we can address them accordingly. We value your opinion and hope to have the opportunity to improve your experience in the future.

Hi Vincent,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

Hi Jim, Thank you for your feedback. First, we would like to thank you for your appreciation of our location and some of the room's amenities.We do apologize though for the issue with the bathroom door.Thank you for your suggestions. We do appreciate them. Rest assured that we will pass on the comments to the management. Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize our strengths and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!

Hi Paul, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a positive experience for all our guests, and comfort and relaxation is our top priority. We sincerely apologize for all the inconvenience due to the current renovations.We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit. Once again, we sincerely apologize for the inconvenience you experienced, and thank you for bringing this to our attention.

Hello Mark,Thank you for your valuable feedback regarding our bathrooms. We appreciate your suggestions and will work on improving the design for a better guest experience.

Hi Beth, Thank you for sharing your stay at our hotel.We appreciate your feedback on the TV and the room needing more toilet paper.We apologize for all the inconvenience caused. We shall address these issues with the maintenance and housekeeping team.Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review.

Hello Melissa, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - GROVE CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hi Yuri, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the room and the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

Hi Jeremiah, We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of cleanliness and comfort, and it is disappointing to learn that we fell short of these areas during your stay. We are taking note of all the issues you have encountered. You have every right to be disappointed with your stay. Each room should be thoroughly prepared, checked, and cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. Your comment has been passed on to the cleaning supervisor, maintenance supervisor, and our front office staff, and we shall use it to improve our services. We will be sure to double-check each room prior to occupancy.Thank you for taking the time to write this comment. We strive to offer each guest a high level of comfort during their stay and you certainly weren't offered that. We sincerely apologize for this.I do hope you'll return and let us show you a far better experience.

Dear Guest,I apologize for the cleanliness issues you experienced during your stay. This is not the standard we strive to uphold. Please contact our customer service for immediate assistance and we will address your concerns promptly.