Exterior

Reviews of Best Western Commerce Inn

2.5 out of 5
Best Western Commerce Inn
157 Eisenhower Dr, Commerce, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 354 out of 836 reviews" "
Rating 8 - Good. 332 out of 836 reviews" "
Rating 6 - Okay. 88 out of 836 reviews" "
Rating 4 - Poor. 37 out of 836 reviews" "
Rating 2 - Terrible. 25 out of 836 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine for an overnight stay.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Jeff, We value your feedback and are glad to hear you had a satisfactory overnight experience with us. If you have any further comments or suggestions, feel free to reach out. We look forward to welcoming you back in the future.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Laura, We hope you had a pleasant stay with us! We value your experience and look forward to welcoming you back soon for an even more enjoyable visit.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodel room
Stayed 1 night in Jan 2024
Response from Manager on 20 Apr 2024
Hello Terry,Thank you for your feedback on your recent stay with us. We appreciate your input as we continuously strive to improve our guests' experiences. If you have any further comments or suggestions, please don't hesitate to reach out to our management team. Your input is valuable to us as we work towards enhancing our accommodations.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Anita,We are pleased to hear you enjoyed the spaciousness of your room during your stay. Our aim is to provide comfortable accommodations for all our guests. Your feedback is valuable to us as we continue to improve our services. Thank you for choosing to stay with us.

6/10 Okay

KIRAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom door was under repair
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello KIRAN, We apologize for any inconvenience caused by the bathroom door being under repair. We appreciate your feedback and will use it to improve our services in the future. Thank you for bringing this to our attention.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Frederick,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
A very good 2-star (I’d say 3-star) hotel. Safe, has updated room furniture, and a spacious environment.
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Kathryn,We appreciate your kind words about our hotel and are pleased to hear that you enjoyed the safety, updated room furniture, and spacious environment. If you have any other feedback or suggestions for us, please feel free to reach out.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Terry,We appreciate your positive feedback on our clean rooms and friendly staff. We strive to provide exceptional service to all our guests. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Elizabeth,We appreciate your feedback on our hotel's cleanliness and are delighted to hear you had a positive experience during your stay. Should you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us, we hope to welcome you back in the future.

2/10 Terrible

GARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello GARY,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to share any specific feedback you may have from your stay. We value your input and would like the opportunity to address any concerns you may have had.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and staff is friendly
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Terry,Thank you for recognizing our efforts to create a clean and welcoming environment for our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very polite. Room was clean.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Stephen,Thank you for recognizing our polite front desk team and our clean rooms. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only real complaint was the pillows. After the first night we went to Walmart (right down the road) and bought pillows. The free breakfast was great and the coffee (24 hours) was always hot and fresh.
Stayed 6 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Penelope,We appreciate your feedback on your recent stay. We're delighted you enjoyed our complimentary breakfast and 24-hour hot, fresh coffee. Should you choose to stay with us again, please don't hesitate to reach out to our management team with any concerns to ensure a more comfortable visit next time.

8/10 Good

Kelele

Liked: Staff & service, amenities
The room was clean and the bed was comfortable. Easy access to food and shopping . We had a good one night stay. I would revisit.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Kelele,We are delighted to hear that you enjoyed your recent stay with us! Providing a clean and comfortable room is our top priority, and we're thrilled that you found our location convenient for your needs. We look forward to welcoming you back in the future for another enjoyable stay.

8/10 Good

Nancy

Liked: Staff & service, property conditions & facilities
It was fine for a quick stop overnight.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Nancy,We are glad to hear that our hotel met your needs for a short stay. We appreciate your feedback and hope to welcome you back in the future to experience more of what we have to offer.

10/10 Excellent

Natalie

Travelled with family
Great 😊
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Natalie,We appreciate your feedback and are glad to hear you had a positive experience during your stay. If there is anything we can assist you with in the future, please feel free to reach out to our management team directly. Thank you for choosing to stay with us!

6/10 Okay

Brendon, Okotoks

Business traveller
Liked: Staff & service
Property and rooms are in need of a major renovation . Breakfast options were limited and did not look appetizing.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Brendon,Thank you for sharing your feedback regarding the property and rooms. We appreciate your suggestions and will take them into consideration as we work on improving our facilities. We apologize if our breakfast options did not meet your expectations, and we will make sure to evaluate and enhance our offerings. Please reach out to our management team directly for further assistance.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Nicole,Thanks for choosing us! We're joyful to hear you had a wonderful experience with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

george

Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello george,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience and we hope to welcome you back again soon. Please don't hesitate to reach out to us if you have any further questions or concerns.

10/10 Excellent

Alundria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Alundria,We are delighted to hear that you had a wonderful stay with us! It was a pleasure having you as our guest, and we are thrilled that everything met your expectations. If you have any further comments or suggestions, we kindly encourage you to reach out to us directly. We hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Rocio,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and ensure that our guests have a memorable stay. We hope to welcome you back in the future for another wonderful stay!

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Lisa,Thank you for your kind words about our service! We strive to provide excellent service to all our guests and we are glad to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff.. They're remodeling the rooms.
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Terry,Thank you for your feedback! We're glad to hear that you found our rooms clean and our staff friendly. We apologize for any inconvenience caused by our ongoing room remodeling. Your patience during this process is greatly appreciated and we hope to welcome you back in the future to enjoy our updated accommodations.

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello James, We're sorry to hear that you didn't have a fully satisfying experience during your stay. We would appreciate it if you could provide more details about your stay so that we can address any concerns you may have had. Please feel free to reach out to us directly. We hope to have the opportunity to make it up to you in the future.

8/10 Good

zach

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel catfish, staff is amazing though!
The staff was amazing! The age and condition of hotel are not up to par. The photos do not match what room condition is.
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello zach,Thank you for your feedback on our dedicated staff. We appreciate your input regarding the age and condition of the hotel. We constantly strive to improve our facilities and appreciate your comments.

8/10 Good

Domonique

Stayed 7 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Domonique,Thank you for your positive rating! Let us know if there's anything we can do to make your next stay even better.

8/10 Good

Emily

Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Emily,Dear valued customer, thank you for your feedback. We appreciate your positive rating and are glad that you had an excellent experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great would stay here again.
Stayed 5 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Lance,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and hope to continue providing you with outstanding service in the future.

10/10 Excellent

Wendi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It made us feel a little bit unsafe because nw
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Wendi,I apologize for any concerns you may have had during your stay. Please rest assured that guest safety is our utmost priority and we have stringent security measures in place.

10/10 Excellent

Roxy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, staff was very friendly and helpful. Would recommend this particular hotel for travelers.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Roxy,Thank you for being a valued guest and for providing us the feedback regarding our staff. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello David,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
All fine
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Walter,Thank you for sharing this honest review and feedback about our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 1 Oct 2023
Hello Gabriela,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this particular hotel over 5 different times over the years and I loved staying here. Staff is always friendly. From checking in, to the breakfast and checking out. Always kind, friendly and professional. There's renovations going on and I can see some of the changes with the furniture and setup. With the majority of dining options available, you have plenty of shopping choices. Morning breakfast was good with many options. Though they are renovating, it wasnt noisy or inconvenient. I just enjoy coming to commerce and choosing to stay here.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Steven,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and comments about our furniture. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Rhea,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

SHAWN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doing some good renovations....
The hotel is in the process of being updated. Our room had new tile and carpet, and the beds seemed new as well. Like most hotels, they need better pillows. The room was clean and had that "new carpet" [in a good way] smell. They said the restrooms are next. Ours was OK. Everything worked, and was clean. The door was a little janky, but not an issue really. Overall good stay.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello SHAWN,Thank you for sharing this experience with us. We truly value you feedback with regards to our pillows as well as our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Gary

Travelled with family
Just OK
Older hotel shows ware. Staff was great with additional service.
Stayed 4 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Gary,We appreciate that you've taken the time to share with us regarding our staff and your insights regarding our service. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Rhea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the front is so nice
Stayed 2 nights in Aug 2023
Response from Manager on 18 Sept 2023
Hello Rhea,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Rhea

Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Rhea,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near the interstate and restaurants.
Stayed 1 night in Aug 2023
Response from Manager on 9 Sept 2023
Hello Herman,Thank you for sharing this experience with us. We truly value you feedback with regards to our location. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Camille

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were very outdated. Lots of hair in the bathroom. Not clean
Stayed 1 night in Aug 2023
Response from Manager on 17 Aug 2023
Hello Camille, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Teresa, Jefferson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Melissa is a great representation of the hotel. She was kind and quick. This hotel experience was a great way to end a long day of travel.
Stayed 2 nights in Jul 2023
Response from Manager on 22 Jul 2023
Hello Teresa,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

LeJarvis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room did not represent the pictures on the website.
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hello LeJarvis,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. I hope that we will impress you with exemplary service during future visits.

4/10 Poor

Hiroki, Katy

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed sheets and towels are old.
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Hiroki, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

4/10 Poor

Danny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed. Will not stay there again.
Dirty carpet in hall and room. Furniture was in bad shape. Dust around the furniture and baseboards around the whole room and bathroom. Mattress was hard. Foam did not give much support. Both sides of the mattress had dips in them where people had laid. Will not stay there again.
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hello Danny,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 Excellent

Terry

Stayed 1 night in Jun 2023
Response from Manager on 14 Jul 2023
Hello Terry,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

Warren

Business traveller
Liked: Cleanliness, room comfort
Decent place
Decent place to stay. Little outdated but clean
Stayed 11 nights in May 2023
Response from Manager on 30 May 2023
Hi Warren,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

2/10 Terrible

Gary

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
And the problem with staff walking in the room four times in the last three stays without knocking. Disgusted with staff, mention of the problem, and they said that they accidentally forgot to mark the room as occupied. Gentleman that works there wearing black with a hat and gun said are you scared? If so, when I shall just leave us, are you we would have if we were not so tired but it’ll be the last time I stay there.!!!
Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Gary, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Jed

Business traveller
The room smelled like smoke and the other occupants were very noisy.
Stayed 1 night in May 2023
Response from Manager on 17 May 2023
Hello Jed, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

Jerry

Stayed 1 night in May 2023
Response from Manager on 6 Jun 2023
Hello Jerry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.