When I booked this room, I specifically selected the Double Queen option that showed “handicap accessible” in the description versus the one that did not. There were two separate options and the difference was clear. When we arrived, the front desk worker was unwelcoming from the beginning and when I asked to verify that this would be handicap accessible, she said “nope, just a regular room. Double queen, just like what you booked.” I tried to explain that I had specifically requested HA, but she interrupted and proceeded to tell me where our room was, on the second floor at the very end of the hall. I asked if there was an elevator and she simply said “nope” again. I then asked if there were any first floor rooms available, and I received another snarky “nope.” Ultimately it boils down to the fact that, after traveling all day, my 70 year old mother - who has a handicap tag for a reason, of course - was forced to climb the stairs and walk to the very end of the hall despite our specific request for a handicap accessible room without so much as an offer of assistance from the snarky front desk staff. Not to mention the “wet paint” signs all over the stairwell making us afraid to even use the hand rails. What’s the point in advertising two separate options if there’s really no difference? Otherwise, the facility seemed clean, but this false advertising combined with rude front desk staff after a long day of traveling was disheartening to say the least.