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Reviews of Holiday Inn Express Concepcion, an IHG Hotel

3.5 out of 5
Holiday Inn Express Concepcion, an IHG Hotel
Avenida San Andres No 38, Concepción, Biobio

Reviews

9.0

Wonderful

Rating 10 - Excellent. 115 out of 191 reviews" "
Rating 8 - Good. 62 out of 191 reviews" "
Rating 6 - Okay. 8 out of 191 reviews" "
Rating 4 - Poor. 4 out of 191 reviews" "
Rating 2 - Terrible. 2 out of 191 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice and cozy hotel. Beds needs to be changed, useful life terminated. Clean and odor free sheets, very soft!
Stayed 3 nights in Mar 2024

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendable
La ubicación excelente a 8 minutos en carro y 20 caminando del aeropuerto. La zona súper tranquila y ubicado al frente del mall más grande. La atención del personal es muy buena, muy amables y dispuestos a ayudar. Las habitaciones son super cómodas con aire acondicionado y Netflix. El desayuno con buena variedad. Las instalaciones súper limpias y bien mantenidas.
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained.
Stayed 2 nights in Aug 2023

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a Holiday Inn Express in the US, but with better service. They had the best free breakfast I have ever had at a hotel, and they have hot food available in the evenings.
Stayed 2 nights in Feb 2023

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beds and sheets and air conditioner
Stayed 2 nights in Jan 2023
Response from Luz E. Guest Relations on 27 Jan 2023
Thank you for sharing your experience. We are glad that your evaluation is positive. We look forward to seeing you again. Cordially,

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn have never disappoint. It’s pretty basic but it has everything needed. Best beds, sheets and it has air conditioner. I’ve been staying there for 3 years, every time I travel to Chile from the USA and I will continue to choose Holiday Inn.
Stayed 2 nights in Jan 2023
Response from Luz E. Guest Relations. on 26 Jan 2023
Thank you for staying with us again. We are glad that you have found a consistency in our service during your stays; this is really relevant for us. We hope to welcome you again. Best regards,

10/10 Excellent

Nicol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Muy buen equipo servicial y dispuesto a ayudar. El lugar en buen estado. Volveré en mis viajes de trabajo
Response from Luz E. Guest Relations on 19 Jan 2023
Muchas gracias por tomarse el tiempo de calificar su experiencia, nos alegra que su evaluación sea positiva. Esperamos darle la bienvenida nuevamente. Saludos cordiales,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in excellent location for airport
Stayed 1 night in Jan 2023
Response from Luz E. Guest Relations on 13 Jan 2023
Thank you for sharing your experience. We are glad that your evaluation is positive. We look forward to seeing you again. Cordially,

2/10 Terrible

Crystal

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2022
Response from Luz. E. Guest Relations. on 13 Jan 2023
Thank you for taking the time to share your experience. We always want to receive feedback from our guests and know aspects to improve. Best regards,

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jun 2022

8/10 Good

ROCIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Equipo Holiday Inn Express Concepción on 29 Nov 2021
Agradecemos su evaluación y esperamos su estadía haya sido agradeble.

8/10 Good

Claudio Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, very slow check-in
Good one-night stay. The room was spacious and comfortable for the four of us (including to children). Filter coffee maker provided in the room totall pointless, since no filters or coffee were provided and only one disposable cup. Check-in was terribly slow, with only one person manning the front desk. Despite the fact that we had been waiting for 15 minutes, she decided to help a guest, who hadn't been waiting more that a minute, check out first. Breakfast was ok but totally environmentally UNFRIENDLY! Too much plastic, throw-away cutlery and disposable cups, presumably all in the name of COVID...
Stayed 1 night in Nov 2021
Response from Paola Mardoff on 22 Nov 2021
Thank you for taking the time to tell us about your experience at Holiday Inn Express CONCEPCION. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Barbara S. on 9 Mar 2020
Gracias por compartirnos su experiencia. Nos alegra que su evaluación sea positiva. Esperamos poder contar con su presencia nuevamente. Cordialmente, Bárbara S. Guest Relations ​

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Spot outside of the city center
The Hotel is a bit outside of the city center but, but close to other amenities like a Mall, and various restaurants.
Stayed 1 night in Nov 2019
Response from Barbara S. on 12 Nov 2019
Thank you for your comment, we are glad you rate your stay with us positively. We look forward to welcoming you again. Cordially, Barbara S. Guest Relations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Barbara S. on 3 Oct 2019
Gracias por su comentario, nos alegra que califique de manera positiva su estadía con nosotros. Esperamos poder darle la bienvenida nuevamente. Cordialmente, Bárbara S. Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel conveniently located closed to great restaurants and the airport. Nice service.
Stayed 1 night in Sep 2019
Response from Barbara S. on 24 Sept 2019
Thank you for your kind comments regarding your stay at our hotel, we are glad you enjoyed it. We hope to have your presence again. Cordially, Barbara S. Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Staff was very friendly. Room was very clean.
Stayed 2 nights in Aug 2019
Response from Barbara S. on 14 Aug 2019
Thank you for your comment, we are glad you rate your stay with us positively. We look forward to welcoming you again. Cordially, Barbara S. Guest Relations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Guest Relations on 18 Nov 2018
Gracias por su evaluación positiva. Cordialmente, Bárbara S. Guest relations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with easy access to shopping center.
Stayed 2 nights in Oct 2018
Response from Guest Relations on 19 Oct 2018
Thank you for your comment, we are happy that you positively rate your stay with us. I hope to welcome you again. Best regards, Bárbara S. Guest Relations.

8/10 Good

cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Breakfast was good. Staff was friendly and helpful. Hotel is real close to the mall. Only feedback I have is for the fitness room: at the time of the review, the fitness room has a handful of cardio machines and dumbells going up to 5lbs--that's about it. Itd be nice to include more options outside of cardio. All in all, I would recommend to anyone looking for a holiday Inn express experience, and I'll be booking with them again next time I visit Concepcion.
Stayed 7 nights in Apr 2018
Response from Guest Relations on 30 Apr 2018
Thank you very much for taking the time to share your feedback with us. We are always happy to find out that our guests enjoyed their stay. Best Regards, Barbara S. Guest Relations.

2/10 Terrible

David

Disliked: Staff & service
Rip off
The hotel is Ok, But I booked for 5 nights for 2 guys as I had an installation in the area. the job got delayed and the hotel said I could cheak out early with no penalty. seeing I was coming back that was a good call. BUT NO. THE HOTEL NEVER REFUNED THE MONEY FOR THE UNUSED NIGHTS. THEY ARE CRIMINAL...LIRES AND WONT GET MY REPEAT BUISNESS FOR ALL FUTURE TRIPS.........
Stayed 5 nights in Nov 2017
Response from Matias on 11 Dec 2017
Please receive our apologies; we are very sorry for the inconvenience. We already have the details of your stay; we will contact Expedia and require a refund for the days you did not stay in the hotel. Please give us around 10 days so we can solve your case. Again, we are sorry and thank you for taking the time to share your experience. You are welcome to contact us again for more details. Sincerely, Camila R. Guest Relations

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2017

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a night before flight
Great hotel, ladies at the front counter are great as well! Mall is across the street, they arranged a taxi for me to the airport, breakfast was good! Looks like restuarant in lobby is good too!
Stayed 1 night in Oct 2017
Response from Matias on 20 Oct 2017
Thank you for your kind words regarding your recent stay. It is always very gratifying to find out that our guests had a great stay and leave happy with their hotel choice. Sincerely, Camila R. Guest Relations

10/10 Excellent

Pat, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concepcion
Excellent location , close to airport , large shopping mall across the street , easy access
Stayed 2 nights in Aug 2017
Response from Guest Relations on 21 Aug 2017
Thank you for your comments; we are happy to know that the location was a positive aspect of your stay. Please visit us again soon. Sincerely, Camila R. Guest Relations

10/10 Excellent

Rene E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

kiki, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just go
I'm super picky, but this place was amazing!! Clean everything and it seemed to be quite new
Response from Guest Relations on 5 Jan 2017
Thank you for your kind review. We are happy to find out that you had a good stay and left happy with your hotel choice. Please visit us again. Sincerely, Camila R. Guest Relations

8/10 Good

Marietta, CB

Liked: Cleanliness, staff & service, room comfort
Nice hotel near the Convention Center
It was an anaesthesiology meeting and I had to walk only one block to have a nice dinner with colleges

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, excellent food love the white cheese, close to te mall, airport really like this hotel

8/10 Good

Norah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a super fancy hotel but nice and clean, spacious. I liked it. People super friendly. Good breakfast.
Response from General Manager on 11 Nov 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Regards, Ignacio D., Guest Relations

10/10 Excellent

Stephen, Columbus, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay ever
I have been to many nice hotels in the USA, but this one tops them all! Except for the fact that we had trouble finding the place during rush hour, it was a remarkable stay for us.
Response from Guest Relations on 2 Nov 2016
Thank you for your kind words. It makes us happy to find out that you had a remarkable stay in the hotel; this is very gratifying for the team. We will be happy to welcome you back. Sincerely, Camila R. Guest Relations

10/10 Excellent

Esteban, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly and accommodating staff; reliable internet connection, simple yet solid breakfast (both included in rate), convenient location, comfortable clean room. Gym is a bit too basic, room curtains should be better, and insufficient onsite food options (which at most times of the day can be resolved crossing the street into the shopping center).
Response from Guest Relations on 17 Aug 2016
Thank you for your detailed review regarding your recent stay. The feedback of our guests is very relevant for us. In this case, we are very happy to know that you had a great stay in the hotel. We are also very thankful for your observations regarding the improvement of our service. We hope we can welcome you again. Sincerely, Camila R. Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay and quick access to airport
Good for business but a bit far from city center
Response from Matias on 4 Nov 2015
Thank you for your comments. It is important for us to find out that you had an excellent stay. We hope you can visit us again soon. Sincerely, Camila R. Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel very pleasent stay
Good hotel very pleasant
Response from Matias on 5 Sept 2015
Thank you for your review. We are very happy to find out that you had a pleasant stay. Please visit us again. Sincerely, Camila R. Guest Service

8/10 Good

Rene, Winter Garden, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comments
Room clean and great service. Hotel location is very good across from a very nice shoping center with all the ammenities.
Response from Matias on 8 Aug 2015
Thank you very much for taking the time to share your feedback with us. We hope that on your next stay in Concepción you visit and try our services again. Sincerely, Camila R. Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, well located
Very nice hotel. Rooms renovated, and very good food (breakfast in my case). Well located 5 min from airport and major highways.
Response from Hotel Staff on 30 May 2015
Thank you very much for your feedback. We hope that on your next stay in Concepción you visit and try our services again. Sincerely, Hotel Staff

10/10 Excellent

Mary McCarthy, Atlanta,Ga.USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
Everyone we came in contact with at this Holiday Inn Express was kind and generous, sometimes going beyond their job description to help us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful outside pool area and great restaurant d
The stay was great EXCEPT when making a reservation on Hotels.com For an additional day at this hotel I accidentally put March 13, 2014 instead of Feb 13, 2014-this was on Feb 12th. EVEN though there was a month until the WRONG reservation I was not allowed to cancel without paying the full room fee. The staff at the hotel were very congenial but their hands were tied. Being in Chile there was no way to call hotels.com so we will call customer service as soon as we are back in the US

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport, shopping mall and restauran
Business colleagues suggested this hotel and it more than met their predictions of high quality.

10/10 Excellent

Ingrid, Santiago, Santiago Metropolitan Region, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for everyone
Its clean comfortable and at a good price . Near a shoping .

8/10 Good

CaliforniaEllen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked 3 nights at this hotel in Jan.2013. Like the hotel,comfortable king bed,clean,free wifi,pc/printer avail. in lobby,free simple breakfast. Hotel staff very friendly and accommodating,good Enligh :) Unfortunately, we did NOT like the city Concepcion.,2nd largest city in Chile. Does have the largest University,and is a business town. Left have 1st day.

10/10 Excellent

anne, Sandy, UT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place for business travelers
It was strange staying in the holiday Inn express. I felt like I was back in the states. Although the location---close to the airport-- and ambiance, is perfect for business travelers I prefer something that feels like I am actually in another country. This hotel is very nice.....more modern than the holiday Inn Express in Palm Springs.....but lacks any personal charm. It is simply a business meeting place. It felt like I was in an office building with rooms to sleep in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Business personal
The staff was helpful...though not overly because there was only 1 person at desk each time I came to ask questions. The breakfast was good. Not amazing. The room was very clean which meant a lot to me.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio del personal, instalaciones limpias y muy cómodas.
Stayed 1 night in Feb 2024

10/10 Excellent

Andreina

Stayed 1 night in Feb 2024

10/10 Excellent

Armando Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, el personal era muy amable y siempre dispuesto a ayudar. Las camas eran muy comodas, ademas de estar todo limpio. El desayuno muy bueno.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nataly

Stayed 1 night in Nov 2023