Freeport Hotel Guide - Cooper's Castle hotels in Freeport, Bahamas.

"Extremely Disappointing Stay!!!! I’m disappointed with my recent stay. I did not receive what I paid for, which is completely unacceptable. I specifically booked and paid for a king-size bed, but upon arrival I was given a double queen room instead. This was not what I agreed to, and it immediately set a negative tone for the stay. The check-in process was horrible disorganized, slow, and frustrating. It felt like there was no professionalism or care in handling guests. On top of that, the customer service was extremely poor. Staff were unhelpful and did not make any real effort to fix the issue or accommodate my concerns. What makes this even more disappointing is that I’ve had a relationship with this hotel for over 15 years, and this experience was completely below the standard I’ve come to expect. Overall, this stay was frustrating and unacceptable. I did not get what I paid for, and the service did not reflect the level of quality I expected. I would not recommend this experience based on this visit. "

"We stayed at this resort for a week there was nothing to do. everything on their wedsite was false information. the pool bar was closed down, the spa wasnt open, the pool and hot tub were dirty. The outdoor bar Coconuts was terrible and the batendars ignored you and they weren't busy at all. We found huge roaches in our condo and the front desk gave us a hard time with moving us to another building/condo. 1st condo had a broken dishwasher and fridge door, no wash clothes, trash outside our door and we never got housekeeping. The food was decent and the private beach was nice but we did find a place around the corner called Junkanoo beach it's a 2 minute walk down the beach from island of the seas. the food was amazing, friendly staff, a DJ, beach games, beautiful beach and lots of shells and sand dollars. We went there everyday. It made our vacation worth wild. I do not recommend Island of the Seas and woukd never go back. "

"There was no fridge, microwave, iron or telephone. We saw that other rooms had appliances.The safe was broken. The key card that opens the door after 11pm wasn't working so we were locked outside. The security officer was not in place to let us in and nonchalantly stands in front of the door and says "pull" but didn't indicate that he had pressed the button to let us in. There was no one at the front desk to reactivate our key card when it wouldn't work to open our room door. "

"Looks just like the picture . "

"Laundry service was efficient. Kitchen well stocked. Had every thing we needed to further enhance our stay"

"The location was perfect. We enjoyed the beach, hotel bar and restaurant. The condo had everything we needed for our stay! "

"I had a one night stay"

"What a great place. The host were wonderful. They setup transportation from the airport with a gentleman who was wonderful to talk to and actualy will give you island tours during your stay if you ask. Thier home had a wonderful layout for guest. It was situated on the canal and was able to fit my familys 44ft boat when they joined us from the states. The house was very clean and comfortable and the washer and dryer came in handy later on in the trip. The car they had was perfect for 6 people running around to do whatever you needed. The only thing we had a little trouble with was the stove it seemed to have a mind of its own on how hot it wanted to get so you had to be attentive. We loved the pool even though it was a little cold at times. You are close to a lot of reaurants that were quick little drives, just make sure to make reservations with them a day ahead because they can get busy. Also make sure they are open because we learned were closed Mondays thru Wednesday. The owners do stay on there boat right next to the property but you hardly know there there but are happy to answer and quesrions and point you to some places to check out on your stay. We highly recommend booking with them you will have a wonderful time. "

"Everything about this property is exactly as the owner describes it. It is a stunningly beautiful location on the canal with the ocean in the backdrop. Wonderful sunrises and sunsets from the large balcony. It is equipped with absolutely everything you need, including many items to at least get started upon arrival, i.e. coffee, teas, filters, condiments, etc. It is the most equipped VRBO we've ever stayed in for both living and enjoying the outdoors. Communication with the owner was first rate. She was always very prompt with returning calls/messages and was quick to provide solutions or suggestions. Would most definitely rent this unit from this owner again."