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Reviews of Staybridge Suites Corning, an IHG Hotel

3 out of 5
Staybridge Suites Corning, an IHG Hotel
201 Townley Ave, Corning, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kareena

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kent on 3 May 2024
KareenaThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

RACHEAL

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Kent on 29 Apr 2024
RachealThank you for taking the time to review your stay with us in Corning!Kent PalmerGeneral Manager

8/10 Good

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and helpful. Breakfast was great! We were there for only one night but had no issues/problems with anything.
Stayed 1 night in Apr 2024
Response from Kent on 26 Apr 2024
SofiaThank you for sharing your experiences while staying with us. We appreciate hearing how much you enjoyed your stay with us!Kent PalmerGeneral Manager

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kent on 21 Apr 2024
AlexThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice other than the mattress. It was so hard we didn't sleep for both nights. My back hurt so bad trying to get comfortable but even being offered a mattress topper would have helped some what. No sleep on our wedding anniversary wasn't a fun time.
Stayed 2 nights in Apr 2024
Response from Kent on 16 Apr 2024
LindaThank you for taking the time to write about your stay with us. I am sorry to hear that the mattress in your room was too firm. I will have our maintenance team look at that room for possible changes.Kent PalmerGeneral Manager

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, dirty, pubic hairs in bathroom, dirty tub, dirty carpet.
Stayed 1 night in Apr 2024
Response from Kent on 14 Apr 2024
AmandaThank you for sharing your experiences while staying with us. I am sorry to hear of the cleanliness issues that you experienced. I was not aware of that you were not satisfied, did you bring this to the attention of any of our staff? We would have tried to correct this as quickly as possible. Thank you again for writing about your stay. We will be addressing your concerns with our housekeeping team for the needed corrections.Kent PalmerGeneral Manager

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kent on 14 Apr 2024
BillThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Paul W. Schuler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kent on 10 Apr 2024
PaulThank you for the 5 out of 5 review!Kent PalmerGeneral Manger

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kent on 10 Apr 2024
LeoThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Satyajit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cleanliness and Hospitality. Breakfast was okay .
Stayed 1 night in Mar 2024
Response from Kent on 10 Apr 2024
SatyajtThank you for reviewing your stay with us. We appreciate your feedback!Kent PalmerGeneral Manager

6/10 Okay

Alan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a hotel that has adopted a once per week deep clean policy. Lobby was nice, breakfast was convenient, but the elevators, hallways, and room was dirty. Visible dirt and salt on the floors everywhere. My kid found a crumpled tissue under her pillow when she was getting into bed and had to sleep with us. Would not stay here again.
Stayed 1 night in Apr 2024
Response from Kent on 6 Apr 2024
AlanThank you for sharing your experiences while staying with us. I am sorry to hear about the cleanliness issues that you experienced while staying with us. I will be addressing your comments with our housekeeping team for added training.Kent PalmerGeneral Manager

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and walkable from museum. The sofa bed needs to be replaced as it was bad.
Stayed 1 night in Mar 2024
Response from Kent on 31 Mar 2024
AshokThank you for writing about your stay with us while visiting the Corning Museum of Glass. We do understand that the sleeper sofas are not very comfortable. We try to inform as many people as possible that they are not the best option for an adult.Thank you again for sharing your experiences. We appreciate your feedback!Kent PalmerGeneral Manager

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked hoe quiet it was also the breakfast the kitchen there was really nothing we didnt like
Stayed 1 night in Mar 2024
Response from Kent on 29 Mar 2024
HelenThank you for taking the time to write about your stay!Kent PalmerGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kent on 29 Mar 2024
DianeThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that checked us in was super nice and friendly
Stayed 1 night in Mar 2024
Response from Kent on 18 Mar 2024
KristaThank for taking the time to write about the service you received from our Front Desk Team!Kent PalmerGeneral Manager

6/10 Okay

Gita

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kent on 18 Mar 2024
GitaThank you for reviewing your stay with us!Kent PalmerGeneral Manager

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded and quiet, nice room and facilities
Stayed 1 night in Mar 2024
Response from Kent on 17 Mar 2024
JonathanThank you for reviewing your stay. We are pleased to hear that you enjoyed your time with us in Corning!Kent PalmerGeneral Manager

10/10 Excellent

WEBB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kent on 18 Mar 2024
WEBBThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Babatunde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kent on 12 Mar 2024
BabatundeThank you for the 5 out of 5 review!!Kent PalmerGeneral Manager

6/10 Okay

Ann

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Every single staff member was excellent. The workout facility was small and there was no spray bottle to clean machines or hand sanitizer (empty). Our room couch was old, made noise when sitting on it. Bed creaked every time you moved and bathroom door needed repainted. Freezer in the room smelled.
Stayed 2 nights in Feb 2024
Response from Kent on 8 Mar 2024
AnnThank you for sharing your experiences while staying with us. I am sorry to hear about the issues that you had with your room and fitness room. I will be addressing these items with our maintenance team for the needed repairs.Thank you again for staying with us.Kent PalmerGeneral Manager

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love breakfast
Stayed 1 night in Mar 2024
Response from Kent on 8 Mar 2024
KathleenThank you for writing about your stay. We are happy to hear that you loved our breakfast!Kent PalmerGeneral Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations was very nice. The staff was very helpful. The breakfast was very good with a lot of variety. Close to the Corning Museum of Glass.
Stayed 1 night in Mar 2024
Response from Kent on 4 Mar 2024
WilliamThank you for staying with us while visiting the Corning Museum of Glass. We are pleased to hear how much you enjoyed your time with us!Kent PalmerGeneral Manager

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Kent on 22 Mar 2024
MichaelThank you for the 4 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a two night stay. It was nice, clean, and close to our events for the duration of the stay.
Stayed 2 nights in Feb 2024
Response from Kent on 25 Feb 2024
BrandyThank for taking the time to write about your stay with us in Corning. We are pleased to hear that you enjoyed your time with us. Kent PalmerGeneral Manager

10/10 Excellent

Ronilyn

Travelled with family and small children
Friendly staff, nice suites!
Stayed 1 night in Feb 2024
Response from Kent on 25 Feb 2024
RonilynThank you for writing about your stay with us in Corning!Kent PalmerGeneral Manager

10/10 Excellent

Gelineau,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kent on 23 Feb 2024
GelineauThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

6/10 Okay

Stessy

Travelled with family, Travelled with family and small children
Wasn’t any fancy rooms. Beds were really small or because the room is small so bed felt tight to the room.
Stayed 1 night in Feb 2024
Response from Kent on 22 Feb 2024
StessyThank you for writing a review on your stay. I am sorry you felt the rooms in your suite were small. You actually had one of our largest suites. Kent PalmerGeneral Manager

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So close to everything. Walked to the MOG
Stayed 2 nights in Feb 2024
Response from Kent on 22 Feb 2024
MattThank you for staying with us while visiting the Corning Museum of Glass!Kent PalmerGeneral Manager

10/10 Excellent

Theodore R

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kent on 20 Feb 2024
Theodore RThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Alica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again if in the area. Very family friendly.
Stayed 2 nights in Feb 2024
Response from Kent on 20 Feb 2024
AlicaThank you for staying with us. We look forward to seeing you the next time you are in the area. Kent PalmerGeneral Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Corning Museum of Glass & Gaffer District. Hotel is very clean and our king suite was a comfortable and relaxing space. Staff is friendly and professional.
Stayed 2 nights in Feb 2024
Response from Kent on 8 Feb 2024
StephanieThank you for reviewing your stay with us. We are pleased to hear that you had comfortable stay while visiting the Corning Museum of Glass and the Gaffer District!Kent PalmerGeneral Manager

8/10 Good

Lamont, BROOKLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable .....
Stayed 1 night in Feb 2024
Response from Kent on 8 Feb 2024
LamontThank you for reviewing your stay with us. We are pleased to hear you had a comfortable stay.Kent PalmerGeneral Manager

10/10 Excellent

Christiana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the Corning Museum of Glass the staff is wonderful, breakfast is excellent and it’s overall a great pick for a family trip or meeting up with friends. We’ll be back!
Stayed 2 nights in Feb 2024
Response from Kent on 5 Feb 2024
ChristianaThank you for writing about your stay with us in Corning. We look forward to seeing you again soon!Kent PalmerGeneral Manager

6/10 Okay

jose

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kent on 5 Feb 2024
JoseThank you for reviewing your stay. I am sorry to see that your stay was not satisfactory. Kent PalmerGeneral Manager

10/10 Excellent

Alina

Stayed 1 night in Jan 2024
Response from Kent on 26 Jan 2024
AlinaThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

diane

Stayed 1 night in Jan 2024
Response from Kent on 15 Jan 2024
DianeThank you for the 5 out of 5 review!!Kent PalmerGeneral Manager

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Kent on 8 Jan 2024
BrianThank you for the 10 out of 10 review.Kent PalmerGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kent on 8 Jan 2024
Thank you for reviewing your stay.Kent PalmerGeneral Manager

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kent on 8 Jan 2024
Thank you for the 10 out of 10 review!Kent PalmerGeneral Manager

8/10 Good

Annette

Stayed 2 nights in Dec 2023
Response from Kent on 8 Jan 2024
AnnetteThank you for taking the time to review your stay.Kent PalmerGeneral Manager

10/10 Excellent

Tony C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A evening in Corning.
The room was clean and well thought out with full refrigerator and stove. The breakfast was good and staff were helpful.
Stayed 1 night in Dec 2023
Response from Kent on 7 Jan 2024
TonyThank you for staying with us on your visit to Corning. We are pleased to hear how much you enjoyed your stay in our suite!Kent PalmerGeneral Manager

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Kent on 7 Jan 2024
CarolThank you for the 10 out of 10 review!Kent PalmerGeneral Manager

6/10 Okay

Alaura

Travelled with family
Liked: Staff & service
Stay was great except being a holiday we expected breakfast to go a little later being New Year’s Eve was the night before. We went down to get breakfast for our 4 kids and they were cleaning everything up. The lady wouldn’t even let the kids have some cereal.
Stayed 1 night in Dec 2023
Response from Kent on 5 Feb 2024
AlauraThank you for sharing your experiences while staying with us. I am sorry that you were not able to get breakfast in time. Typically we do accommodate anyone coming down a little late for our breakfast. I will look into what happened that day. Kent PalmerGeneral Manager

2/10 Terrible

Sara

Stayed 1 night in Dec 2023
Response from Kent on 26 Jan 2024
SaraI am sorry to see that your stay was not enjoyable. We will look into your reservation to see what improvements we can make in our services.Kent PalmerGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: TV size is great in bedroom. Friendly atmosphere Negative: you can hear everything in the other bedroom.
Stayed 1 night in Dec 2023
Response from Kent on 30 Dec 2023
LisaThank you for sharing about your experiences. We appreciate hearing your feedback!Kent PalmerGeneral Manager

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Kent on 30 Dec 2023
JenniferThank you for the 10 out of 10 review!Kent PalmerGeneral Manager

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kent on 29 Dec 2023
NaomiThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Taofiq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and friendly.
Stayed 1 night in Dec 2023
Response from Kent on 24 Dec 2023
TaofiqThank you for reviewing your stay with is in Corning!Kent PalmerGeneral Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved this hotel. The courtyard was great with a nice private area and basketball court and my kids loved the swimming pool and spa. We will be staying here again! The room was nice and quiet with no disturbances. We also loved the breakfast.
Stayed 1 night in Dec 2023
Response from Kent on 24 Dec 2023
MaryThank you for taking the time to write about your time with us in Corning. We are pleased to hear how much you and your family enjoyed your stay! We look forward to seeing you again.Kent PalmerGeneral Manager

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from Kent on 24 Dec 2023
DonnaThank you for the 5 out of 5 review!Kent PalmerGeneral Manager