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"Friendly staff. Great location. Rooms were clean, and well maintained. Comfy bed, with nice linens"

"This hotel is in an excellent location. The surrounding area is a little noisy, because you are so close to San Marco, which is a very busy area. However, you are also at an optimal location to get to and from Rialto, San Marco, Castello, and Canneregio neighborhoods very quickly. If you are arriving via San Marco vaporetto stop, you only have to cross one bridge with luggage, which is a huge help. The staff I interacted with were all very kind, professional and helpful. The breakfast is lovely and perfectly filling. I would highly recommend returning."

"Great location. Staff was very friendly and helpful. "

"Worn out decor and rooms, decent breakfast, smell of drains in bathroom and lobby, ridiculously expensive considering these negatives, the only good thing was proximity to the railway station and access to Venice "

"Contacted the hotel 4 wks & then again 2 wks in advance about our reservation - they never got back to us. Arrived & they were going to rent us the room, despite it being nearly midnight (but before their deadline to checkin). We paid an additional $125 & they rented it to us. Got bite 10 times by a Mediterranean recluse spider (venomous). Would never stay here again, at $500/a night it was terrible."

"This is the best hotel with modern amenities. I would strongly recommend this hotel for others"

"Clean rooms and very good breakfast"

"We booked a 6 guest apartment in the San Polo area that was supposed to be part of the Palazzo San Lucas. Extremely overpriced, ($600 per night). Poor maintenance, zero amenities, the TV remote was missing and no one came from the hotel to provide one once reported, It was a cold night and the heater did not work. It was not clean enough, although the bathrooms were clean, there were spider webs hanging from the ceiling at the living room and kitchen area. The painting on the wall was peeling off, the finishes were poor, the curtains old and not very well put together, the bed sheets provided were not thick and fluffed, It was also noisy, you could hear the neighbors flushing the toilette and walking. … everything about this place looked cheap. Not the experience we were expecting in Venice whatsoever. We trusted the wonderful reviews from Expedia, but in this case they were not accurate. So please pay attention to the room you’re booking, apparently they are not all at the same level and not in the same area. The images posted don’t match what we found at the hotel. This option was extremely disappointing and over priced. I wish we could get some type of compensation / refund, we felt completely scammed by the hotel. I don’t recommend, stay away from it."

"Air climatisé pas fonctionnel pendant 2 jours. Une chance que les fenêtres s’ouvraient."