Costa Ballena Ocean Golf Club

The Room and hotel looks excellent, super comfortable bed, stunning bathroom facilities & waterfall shower (helpful bathroom necessities in the draws). Mini bar and the cutest surprise cheesecake in our room upon arrival! (It was Delicious!) The Property was very clean and beautifully styled. Views of the marina were gorgeous and lovely staff. 24hr gym, and roof top pool was lovely with towels ready on the shaded loungers. There were a few things I felt was missing but nothing that takes away from this gorgeous hotel. Unfortunately upon arrival when checking in we didnt get confirmation that the buffet breakfast was included with our stay. This was the biggest shame as we ended up looking for somewhere to eat each morning for breakfast and we would have much preferred to have had the breakfast we had already paid for at the hotel. There was no price list for the mini bar or welcome pack with information about the spa/rooftop terrace hours. The cleaner did a gorgeous job but did only clean the room once on our 4 night trip which I felt maybe it would have been nice to have a fresh bed each day. Finally we did ask for a taxi to be booked but unfortunately this was forgotten when we arrived downstairs at the booked time and we were on a tight schedule for a wedding. Luckily another couple attending was able to take us. Overall a gorgeous stay just a few minor things and our stay would have been absolutely perfect!

We had a nice holiday but have definitely stayed in better 4 star hotels. There should definitely be a shuttle service to the marina as taxis are extortionate if you don’t have a car. The way the grounds / restaurants / bars are designed could be improved. More casual places to eat and drink during the day are needed. Disappointing we were told when booking we’d have access to la reserve and then being told on the day we didn’t. Also advised late checkout looked possible for the next day and then 12 hours later being told no!

. Rooms could be brighter and more airy.