Carroll,Thank you for taking the time to review the Malana Hotel after your recent stay. We really appreciate the great scores on staff and breakfast. We hope you are able to return and we can earn a "10" on your next visit. Please let us know what we can do to improve your stay.

Ernesto,Thank you for taking the time to rate your stay at Malana Hotel. We are very pleased to hear you gave such a great rating for our staff and breakfast. Please visit us again soon.

Jesse,We are so glad you chose the Malana Hotel and had an amazing stay with us. We look forward to your next visit with us so we can continue to earn yuur loyalty.

Dave,We are delighted to have had you as our guest and so happy that you found everything to your liking. We take greak pride in our housekeeping and cooked to order breakfast. Please come to see us agian in the near future.

Thanks for the great review, Petra. We hope to see you again real soon!

Tamaria,Thank you so much for being our guest and the great review. We hope to see you again soon.LCM

Dear Joe,We are so glad you chose the Malana Hotel for your stay in Cotulla and we are happy to hear that your stay with us was a great one. We look forward to your next visit. Come again soon.

Samantha, Thank you so much for staying with us and for your great review. Your comment was exactly what we hope for with each and every guest stay. You are the best!!!

Wow is right!! We can't thank you enough for being our guest and sending us your great review. We hope you will stop by every time you head this way. Thanks again.

Good Morning, we try to do the best for you! Thank you!

Thanks for the great comment and review. We hope to see you again when you visit Cotulla next time.

Thanks for visiting the Malana hotel and leaving a great review. we hope to see you again soon.

Dear Karely, I deeply regret your experience with our front desk personnel. I would appreciate the opportunity to discuss your experience if you would like to discuss with me. Please call me at 830-879-4400. thank you Larry, General Manager

Please accept our apologies that your were disappointed your room on this stay. The 3 end rooms do have a small window facing east and have never had curtains as there is a vacant lot next door. This is the first I have heard of a concern. I will review your concerns and consider a remedy. Thank you for calling this to my attention.

Thank you so much for the kind words, Rebecca. I will share your thoughts with our staff and we hope to see you again soon.

Dear Anonymous It sounds like everything was great but we took too long to check you in. We apologize for that and hope you will give us a chance to do better next time you come our way.

Libby, Thank you for your valuable feedback. I have reviewed your folio and find that you did receive the rate that was available on Hotels.com. In fact it was a very special rate that was only available for a short period and I am glad that you were able to book that rate. I do not quite understand the confusion but I do know that you received the lowest rate we have made available in quite some time. We have had limited housekeeping services available during the pandemic for the safety of both our guests and our associates as have most hotels across the globe. I am sure you can understand the reasons for this. Our websites also try to explain that hot breakfast is available Mon-Fri and Grab & Go on weekends. I will review those sites and try to get a better explanation. Thank you for your great compliments on our staff and facilities and we hope to see you again soon.

Thank you for your review Llydia, we appreciate your stay and your comments.

Thank you for your 5 star review. I noticed your comment about the front desk staff and will certainly share your thoughts. Again, thank you for staying with us and we hope to see you again soon.

Mark, we really appreciate your kind remarks on your recent stay with us. We hope to see you again soon when you visit Cotulla and Malana Hotel. Thanks again.

Sorry you were unable to find a suitable restaurant in our small town. We appreciate your family staying with us and glad you enjoyed your breakfast.

Thank you very much for your comments on the floor in your room. I will immediately have all rooms inspected today and address your concerns. We prided ourselves on outstanding service and cleanliness and expected more for your stay. We hope you will give us another chance to show you how much we care in the future.

Thank you for the great feedback! Hope to get the chance to serve you again soon.

Thank you for the pleasure of serving you and your family. We are so glad you enjoyed our breakfast !!

Sorry for the delayed response due to the Winter Storm and power outage in Texas. Glad you had a great stay with us. Come again please.

Sorry for the delay in response due to the winter storm and power outage in Texas. Glad you had a great stay.

Thank you for your review. We strive to provide the best hospitality service possible. We hope you visit us again.

Thank you for your review. Come again soon.

Lewis, Thank you so much for the great review. We appreciate your excellent review and the housekeeping department was delighted to receive your special note for them.

Glad we got to discuss this issue over the phone. We sincerely apologize for the inconvenience this may have caused you.. We at Malana do strive our best to provide cleanliness and hospitality for each guest every visit. We do hope next time you are in the area, you decide to stay with us. We will be investigating this incident.

Reymudo, Thank you very much for the outstanding review of Malana Hotel. We appreciate the opportunity to have served you and look forward to your next visit. Have a Very Happy New Year !

Carlos, We sincerely appreciate your outstanding review of Malana Hotels & Suites. Thank you for choosing us and we hope to see you again.

David, Thanks for the great review. We hope to see you again real soon

Thank you very much for your kind review of Malana Hotel. We hope you will return soon.

Susan, So sorry for your loss. I am happy that we were able to help out. Thank you for letting us know.

Thank you for your feedback and we appreciate your comments on housekeeping. We are in unique times and try to maintain our distance as much as possible. Our staff is offering to enter rooms twice weekly or more upon request. Sorry if this was not communicated properly.

Scott, we really appreciate the wonderful comments you had for us about your recent stay at Malana. We couldn't ask for better feedback and hope to see you again soon!!

Thank you Tiffany for the outstanding review. We hope to see you back at Malana Hotel & Suites in the near future.

Thank you for taking the time to review your recent stay with us at Malana Hotel & Suites. We appreciate your input and hope you come see us again soon!

I hope you have had a chance to review your statement by now. Please let us know if there is anything further we need to do. Thank you for your comments.

Dear anonymous, Sorry to hear you could not give us a better rating. Hope we can do a better job for you on your next visit.

Thank you very much for the great review. We are happy to hear you enjoyed your stay at the Malana Hotel and are looking forward to your next visit with us.

We sincerely apologize if there was any confusion on your rate. I hope it was resolved to your satisfaction but please contact us directly if you find that there is anything else we can do. Thank you

Thank you for the feedback you have provided. We definitely will use this information to improve upon the service levels that you received. We hope to have an opportunity to serve you again in the future.