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"This place has fallen dramatically in quality, and it’s the last time we’ll stay there—after half a dozen stays at Secrets and Dreams in Cozumel. We had the most expensive room in the resort (top floor suite with plunge pool), and things didn’t work, they forgot to clean the room, maintenance requests took three calls, etc. After complaining, they assigned a “guest relations” guy to try to smooth things over. We had four rooms, and one of the kids’ rooms had water leaking from the ceiling with chunks of paint. Avoid this place!!"

"Staff was so friendly and helpful. The all inclusive experience was over the top exceptional! Room was immaculate! House keeping was phenomenal! "

"Hotel was nice and clean with friendly staff. The weather did not cooperate resulting in high seaweed on the beach. Would stay again"

"When we first arrived, we were a little shocked with our room. It is not what is depicted in the photos. This hotel has been “touched-up” far too long, and is in need of a proper doing-over. That being said, once we accepted that our room wasn’t what we thought (towels are very old, bedsheets are very worn and sometimes stained) and the beds are well-worn in as well, we decided to make the most of it. We’re happy we did. The hotel is clean, the food is delicious. It takes a long time to get the food if you order it, and the buffet is very small. Do not expect a buffet like you would at a big named resort. This hotel is locally owned. It seems to generate a lot of income, but that income should be used to do some updating and repairs. We had 4 staff members that really went above and beyond for us. We adored them. In the dining area, it was Ruby, José and Alejandro. At the tourism desk, Roberto was lovely and very helpful. The beach is amazing, and the snorkelling was way beyond our expectations. Overall, we did enjoy our stay, and, if the price is right, we would go again. "

"If you’re looking for the perfect blend of luxury, tranquility, and unforgettable Caribbean beauty, the InterContinental Presidente in Cozumel absolutely delivers. From the moment you arrive, you’re welcomed with warm, attentive service that makes you feel like a valued guest rather than just another reservation. The beachfront is truly the star of the show—crystal-clear turquoise water, soft white sand, and some of the best snorkeling right off the shore. It feels private, peaceful, and pristine, never overcrowded, making it ideal for both relaxation and adventure. The rooms are spacious, immaculately clean, and thoughtfully designed, many with stunning ocean views that are worth waking up early for. Every detail—from the comfortable bedding to the well-appointed amenities—adds to the sense of indulgence. Dining at the resort is another highlight. The restaurants offer a fantastic variety of high-quality dishes, from authentic Mexican flavors to international cuisine, all prepared with care and beautifully presented. What truly sets this hotel apart, though, is the exceptional staff. Their friendliness, professionalism, and genuine desire to make your stay memorable elevate the entire experience. Whether you’re planning a romantic getaway, a family vacation, or a peaceful solo retreat, this hotel is a standout choice in Cozumel. It’s the kind of place you leave already planning your return."

"Great visit. Found the amenities of the Royal club upgrade was worth the extra cost. Great resort for swimming and relaxing"

"The rooms were clean. The lobby area was great. The breakfast was excellent. I will definitely be back."

"staff"

"We really enjoyed our stay at Casa Del Mar. The staff was helpful and kind. Miguel assisted us with booking some wonderful excersions. When our flight was delayed for 3 days due to a blizzard at home, he was able to extend our stay, which was a huge relief. Javier and Alejandro were fabulous servers and we always felt welcome by all staff at the restaurant. The rooms were clean as well as the grounds very well kept.We also enjoyed the access to Nochi Cocum beach. I would definitely book there again. "