32-inch flat-screen TV with satellite channels, TV
Check availability

Reviews of Hotel Hacienda Ixtlan

2 out of 5
Hotel Hacienda Ixtlan
Avenida Juarez Esq Felix Glz Canto s/n, Cozumel, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 60 reviews" "
Rating 8 - Good. 17 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 7 out of 60 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Stayed 2 nights in Feb 2023

2/10 Terrible

Andria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
restaurant was not open at all, no restaurant nearby, pool was not kept up, only spanish spoken at the front door. no blanket for the bed. no safe for your documents. air conditioner wouldnt turn off. very small tv. If you want good internet its 18 us per day. my door looked as if it was broken into a couple of times.
Stayed 4 nights in May 2022

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a local property. Safe, friendly, but owned and run by locals. If you just want something cheap across from the grocery store for a night or two, this is not a bad pick. Cheap. Small local restaurant, decent pool, goats and stray dog onsite. Bought him a bone before we left;). It's simple, Caribbean, nothing commercial, probably wouldn't work for most Americans, but if you came to explore and just need a place to sleep, this is a great option.
Stayed 1 night in Apr 2022

10/10 Excellent

william

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were so friendly and helpful. It is close to local food. It has a nice pool. We felt very safe here. Just an overall good experience.
Stayed 1 night in Mar 2022

8/10 Good

francisca

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GOOD
Stayed 2 nights in Mar 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022

8/10 Good

guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 24 nights in Jan 2022

10/10 Excellent

william

Liked: Cleanliness, property conditions & facilities
Nice modern and clean, would stay again
Stayed 27 nights in Dec 2021

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2021

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
We came to Cozumel to go diving, we were not in the room much but this was still a very comfortable place to come back to and rest. The staff is very friendly, the breakfast is fruit, sweet roll, juice and coffee. The rooms were clean. Wifi was just okay. It is a 2 mile walk to the ferry, but closer to much better and cheaper food options. Grocery store right across the street and taco stand right outside the hotel at night
Stayed 4 nights in Nov 2021

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un poco lejos de la parte turística pero si alquilaste carro dl lugar esperfecto, limpio, grande, cuenta con piscina , parqueadero, al frente de un supermercado, cerca a un gimnasio, tequileria y restaurante
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and cheap nice little place to stay !
Stayed 3 nights in Jul 2021

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
I could not believe that this hotel only cost me $19cad/night! The property is huge and very well maintained. The pool os clean and safe for children as its not too deep or too cold. There are animals on the property which get let out to graze and run around. My son and i had so much fun petting the goats and looking at the miniature ponies and donkeys. The pool side restaurant has incredible prices and a good selection of menu items. The rooms are clean, have hot water, and even smart TVs! This was BY FAR one of my best hotel stays and definitely the most affordable. I would highly recommend this hotel if you want a nice peaceful stay with your family. The staff is fantastic and so is the overall atmosphere!
Stayed 2 nights in Jun 2021

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Good clean hotel with working wifi and hot shower and soft bed.
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is not located where shown on the map. The room is very small. The bed took up the entire room almost. There was no water pressure in the bath room. The shower just barely dribbled so you had to lean agaist the wall to get wet. Not many places to eat in close proximity. Airconditioning would either freeze you out or cook you. A charge is necessary to use pool. I will not stay again and suggest all others to find accommodations elsewhere.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encante quedar ahí! Ojalá en el futuro puede regresar de nuevo!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel on our last night and had a grreat experience.
Stayed 1 night in Dec 2017
Response from bello caribe on 12 Jan 2018
GRACIAS POR ALOJARSE, ES MUY IMPORTANTE SU OPINIÓN PARA NOSOTROS.

6/10 Okay

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
Great room if you can sleep through booming sound
The owners were very gracious and drove me into town when I couldn't get a cab twice while there. (You can use cozumel taxis on facebook to schedule pickups hours in advance when it's busy - calling doesn't work for them). The room was clean and everyone was friendly. It was also quiet most nights and I slept well. The challenge was that they throw all-night (9pm-5am) booming dance/music parties that shake the room. I had good earplugs and still couldn't sleep through it or even talk to someone on the phone in the room through the noise. After the party, they then clean up for an hour which you'll also hear. After a night without sleep, I changed hotels. If you're into all-night parties or can sleep through an earthquake, then I'd recommend it.
Response from General Manager on 11 Jan 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

XINGBO

Liked: Cleanliness, room comfort
Calm and peace for vacation
Calm and pease, good for rest.
Response from General Manager on 6 Feb 2017
Good morning, on behalf of all those who work in hotel hacienda ixtlan we thank you for your preference and we hope to regain the honor of your precession in our hotel and on the beautiful and paradisiac island of cozumel Thank you very much

8/10 Good

Centre of Coz!, T

Liked: Cleanliness, staff & service
Spacious and clean
We enjoyed our stay here immensely. Knowing exactly where we were staying it proved to be very quiet and peaceful with plenty of room to enjoy outdoors. Since it was in the middle of Cozumel we enjoyed both shores equally spaced by 10 mins in either direction we had a coastline. If you stay here, say hi to Rico the rooster who is on point every morning screaming 'top of the morning to you touristas'! With ease you can sleep through it but if you are like my darlin and I, seeing the sunrise with Rico's fail safe gesture, is welcomed anytime. Enjoy

2/10 Terrible

danny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They lost our reservation, we did not stay

10/10 Excellent

Debora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene alberca, está frente a un centro comercial, hay varios restaurantes cerca
Stayed 1 night in Mar 2023

8/10 Good

MARIA

Travelled with family
buen lugar para hospedarse con planes de salir todo el dia y no mantenerse en el hotel. hay acceso a gente local al area de alberca, el domingo es caotico y los demás días es moderado pero dificilmente se puede estar tranquilo en la alberca.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Fausto

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

salvador

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Experiencia
Stayed 1 night in Jul 2022

2/10 Terrible

Mariana

Stayed 2 nights in May 2022

2/10 Terrible

Victor Manuel

Stayed 3 nights in Apr 2022

2/10 Terrible

Oscar

Disliked: Cleanliness, property conditions & facilities, room comfort
PEOR ESTANCIA EN HOTEL
Ha sido el PEOR hotel en el que me he hospedado. A pesar de las reseñas malas que tiene y las pocas estrellas quise darle el beneficio de la duda, así que me animé. Llegué tarde al check in porque el vuelo se retrasó, me preocupé porque en la reserva la cual se hizo a través de Hoteles.com menciona que la hora de entrada es hasta las 7pm, cuando mi vuelo llegó muy tarde y quise hacer llamadas para avisar y desde ahí empezó la mala experiencia, números telefónicos mal redactados tanto en la página de hoteles.com y en google ni aparece tampoco, mucho menos en el portal de internet. Al final del día le comenté al chico que estaba que estaba en recepción y no hubs problema, se hizo el check in. Me dio los controles de la tv y el aire acondicionado mas la llave de la puerta del cuarto. Abro la puerta del cuarto 24 (o 21, ni recuerdo bien pero era la última del hotel) y aparentemente se veía limpio, espacioso pero cuando me acerqué a la cama tenía hormigas, me dio un poco de desconfianza, las toallas del baño estaban con manchas y con hoyos, no tenía ni silla ni sillón ni nada parecido a lo que muestran en las fotos de “accesorios”. Me acosté y la almohada tenía como manchas de moho y puedo casi jurar que tenía insectos por dentro, la peor noche de 3 que había pagado…no dormí NADA. La luz del jardín estuvo prácticamente prendida hasta las 5 de la mañana más o menos y se reflejaba todo en el cuarto. Desafortunadamente por dónde se le veía al hotel no tenía nada a su favor.
Stayed 3 nights in Feb 2022

8/10 Good

Eliseo

Stayed 2 nights in Feb 2022

10/10 Excellent

Olga I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo, demasiado limpio, excelente atención. Inst
Es un lugar realmente increíble, muy amplio y cómodo, muy limpio agradable olor de las sábanas, toallas, y en si habitación y el baño, las instalaciones son muy bonitas y por último la atención del personal es altamente calificada.
Stayed 3 nights in Feb 2022

10/10 Excellent

Vanina Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Muy espacioso, seguro, tranquilo.
Stayed 3 nights in Jan 2022

6/10 Okay

Jorge

Disliked: Staff & service, amenities, property conditions & facilities
La habitación que ofrecen es diferente dan una de menor calidad.
Stayed 1 night in Nov 2021

8/10 Good

JESUS

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Esta comodo y limpio.
Stayed 3 nights in Nov 2021

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super rapport qualité prix
La deco est bizarre, le lieu est bizarre, presque phantomatique mais force est de constater que le rapport qualité prix est incroyable ! Un peu loin du centre mais nous recommandons quand même vu le prix !
Stayed 3 nights in Nov 2021

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena la atencion☺
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Der var brune pletter på hovedpuden og der kravlede en bille ud fra hovedpuden, og der lugtede ikke så godt på værelset. Morgenmaden var også kedelig.
Stayed 2 nights in Nov 2021

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Maria, Mexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que el lugar era amplio incluyendo la habitación, se notaba cuidadas las instalaciones, el pasto, la capilla y la estancia eran muy agradables. No me gustó que había en la habitación mucha hormiga, los espejos estaban sucios y el sillón tenía mucho polvo. La alberca no la usamos porque se nota a un poco sucia. Me hubiera gustado tener en la habitación la carta del bar de a lado.
Stayed 1 night in Aug 2021

10/10 Excellent

Ramon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Repetiriamos
Jesica fue muy amable con nosotros, nos resolvió todo tipo de dudas
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lo que no me gusto, ni hay servicio de desayuno americano
Stayed 1 night in Jul 2021

10/10 Excellent

victor hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buna estancia.
En gral bastante bien .
Stayed 1 night in Jul 2021

6/10 Okay

Anahí

Travelled with family
Liked: Staff & service
En general bien, las instalaciones del hotel son muy bonitas, los jardines están muy bien cuidados, la alberca se ve limpia y es amplia. La atención del personal es agradable y son muy atentos. Sin embargo, las habitaciones carecen de mantenimiento. La llave del lavabo no sirve, la puerta de entrada a la habitación difícil de abrir, el aire acondicionado enfriaba muy poco, no hay toallas suficientes, etc.
Stayed 2 nights in Jul 2021

8/10 Good

José Manuel

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Regular
Stayed 3 nights in Jul 2021

8/10 Good

Blanca Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Hugo Carlos palma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tranquilo
Muy buen servicio,personal atento,bonitas instalaciones,estuve muy agusto,lugar tranquilo.
Stayed 1 night in May 2021

10/10 Excellent

Humberto andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Apr 2021