On the beach, beach towels
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Reviews of Puerta del Mar Cozumel

3.5 out of 5
Puerta del Mar Cozumel
Carretera Costera Norte Km., 6 Zona Hotelera Norte, Cozumel, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 24 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was away from the hustle and bustle of Cozumel. Great place to unwind.
Stayed 11 nights in Apr 2024
Response from Raul on 13 Apr 2024
Thanks for your visit

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, private. Large room, great views. Beach was private. Hot tub doesn’t work. Sauna is Great. A bit far north from the reefs. Bed was pretty good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Raul and Gina are the best. Puerta del Mar is a hidden gem. The ONLY place we will ever stay!
Stayed 9 nights in Jun 2023

10/10 Excellent

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful,quiet place.Will be back for sure
Stayed 3 nights in Sep 2022

10/10 Excellent

kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very fabulous and has great interior design. Marble floors ans gorgeous wooden banister. AC works well and the views are incredible. Access to beach is only steps away. Breakfast is simple but cant complain about free. Beach is clean and quiet. Only downside is the ocean floor here is sea grass with no coral.
Stayed 5 nights in Oct 2021
Response from Raul Gonzalez on 20 Oct 2021
Tahnk you very mucho for your comments and specially for giving us the opportunity to be your host, it was an honor

10/10 Excellent

bernerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

bernerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location and facilities. The wi-fi worked well in the "living room" but not so much in the rooms we will stay here next time we have he opportunity
Stayed 1 night in Aug 2021
Response from Mr and Mrs. Young on 20 Aug 2021
Thank you very much for your stay.at Puerta del Mar Cozumel, it was a pleasure to serve you Best regards, Raul González

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked their beach. It is seaweed free, while whole Caribbean coast is drowning in seaweed. Also liked that it was very calm and felt like home.
Stayed 3 nights in Jun 2021
Response from Raul Gonzalez on 18 Jun 2021
Thank you very much for your visit, it was a pleasure. You are always welcome

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper!
Increíble lugar a la orilla del mar. Muy buena atención!!
Stayed 2 nights in May 2021
Response from Raul Gonzalez on 29 May 2021
Un placer atenderlos. Gracias por su visita

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendado
Muy bonito lugar e increíble atención!!
Stayed 1 night in May 2021
Response from Raul Gonzalez on 27 May 2021
Muchas gracias por sus comentarios y en especial por su visita ; fue un placer conocerlos y atenderlos. Esperamos verlos de nuevo, siempre bienvenidos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerta del Mar hotel is a small bed and breakfast and a beautiful, amazing hidden gem. Our room was spacious, comfortable and had a perfect ocean view. The bathroom was large and there was lots of closet space. The hotel is very secluded and peaceful and I will definitely be back. Raul, the property owner was very kind and helpful. I wouldn't recommend the hotel for families with small children, only because there are a lot of delicate decor pieces that might break. But for older children and couples it is perfect! The beach right in front is stunning. A welcomed break from the big tourist resorts since it is small and has more of a home feel. Very relaxing, serene and very clean. Highly recommend!
Stayed 1 night in Mar 2021
Response from Raul Gonzalez on 28 Mar 2021
Muchas gracias por su visita y sus finos comentarios

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful home on private beach
The home is beautiful! Better than photos. Private beach, kind host and incredible private beach. Highly recommended.
Stayed 1 night in Nov 2020
Response from Raul Gonzalez on 8 Nov 2020
Thank you for visiting Puerta del Mar Cozumel

2/10 Terrible

Ricardo

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
El servicio muy malo, los dueños muy déspotas y tiene exhibidas piezas arqueológicas: como si el saqueo fuera algo que exhibir al turismo. El jacuzzi no funcionaba bien y un trato pésimo hacia los niños. Jamás volvería a ir, ni aunque me pagaran.
Stayed 3 nights in Feb 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect night.
The view on the beach.
Stayed 1 night in Jul 2019
Response from Raul Gonzalez on 5 Aug 2019
Thanks for your visit, it was a pleasure to serve you

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
it is not a hotel. it is a house. shower works barely fine after a while. impossible to stay at location during the day. staff in none existent. spooky house all together
Stayed 3 nights in Apr 2019

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Raul Gonzalez on 14 Jan 2019
Thanks for your stay at Puerta del Mar Cozumel, it was a pleasure and an honor to serve you. Hope to see you again

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar muy limpio y la vista a la playa espectacular 😊
Stayed 1 night in Mar 2023

10/10 Excellent

Alois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Raul Gonzalez on 24 Jan 2022
Muchas gracias por su visita, fue un placer atenderlos.s Muchos saludo

10/10 Excellent

Julia Mafran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend it !
The house is just gorgeous, the room is big and we had a beautiful view! The owner of the house is very gentil. The breakfast is simple and delicious. You need to rent a car or take a taxi to go to the city center, but the also have bikes at the house and you can borrow if you want. The only bad thing is that i think the bed is a little old and I had back pain
Stayed 3 nights in Oct 2021
Response from Mrs. Manfran on 25 Nov 2021
We greatly appreciate your comments, they help us a lot to try to improve our services, so that in the future when they return they will continue to feel at home.

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy atento el gerente y el lugar en general bien, las habitaciones esta bien adaptadas y lo mejor es que la playa que tiene.
Stayed 3 nights in Oct 2021
Response from Raul Gonzalez on 10 Nov 2021
Muchas gracias por su visita, fue un placer servirlo. Muchos saludos

10/10 Excellent

Monserrat Flores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo súper bien, muy bonito lugar y excelente servicio
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

EdelGM

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, linda locación y trato. Sin duda, regresaría.
Stayed 1 night in Dec 2019
Response from Raul Gonzalez on 19 Dec 2019
Muchas gracias, fue un placer atenderlos en Puerta del Mar Cozumel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Traumvilla am Meer. Sauberes Zimmer mit allem was man braucht. Whirlpool und Fitnessraum vorhanden. Leider ist das Meer an der Stelle nicht so einladend gewesen, als wir da waren. Braun statt türkis wie wenige Kilometer südlich.
Stayed 3 nights in Nov 2019
Response from Raul Gonzalez on 25 Nov 2019
Gracias por su visita

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Raul Gonzalez on 22 Aug 2019
Gracias por sus comentarios y especialmente por su visita a Puerta del Mar Cozumel

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ampliamente recomendado
Excelente atención. Muy bonita locación
Stayed 2 nights in Aug 2019
Response from Raul Gonzalez on 22 Aug 2019
Muchas gracias, fue un placer atenderles en Puerta del Mar Cozumel

10/10 Excellent

FREDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lo recomiendo y volvería a hospedarme con ellos
Excelente, la vista al mar, las instalacioens, lo cerca de la ciudad, muy muy bien todo,
Stayed 1 night in Jun 2019
Response from Raul Gonzalez on 13 Jun 2019
Muchas gracias por su visita, fue un placer atenderlos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Raul Gonzalez on 13 Jun 2019
Gracias por su preferencia, fue un honor recibirlos en su casa

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
emplacement superb au calm
Emplacement superb, face à la mer, au calme. Ideal pour la détente. Plage magnifique, même si n'est pas nettoyé des algues. Bon petit déjeuner (mais rien de spécial) mais il n'y a pas de possibilité de déjeuner ou diner, et le centre est un peu loin. Il vaut mieux prévoir une voiture ou moto.
Stayed 3 nights in Feb 2019

10/10 Excellent

Marelyne, ch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhe, einfach, unkompliziert, abgelegen im positiven Sinne Schöner Strand
Stayed 2 nights in Feb 2019

8/10 Good

Darío León

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alejada pero muy comoda
la playa no es linda pero la vista si y los servicios de la casa son excelentes
Stayed 5 nights in Jan 2019
Response from Raul Gonzalez on 30 Jan 2019
Thanks for your comments

10/10 Excellent

Miviajeacozumel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar para descansar y pasarla super en familia
Stayed 3 nights in Dec 2018
Response from Raul Gonzalez on 9 Jan 2019
Muchas gracias por sus comentarios, esperamos haberlos servido a su satisfacción. fue un honor recibir su visita