Crystal Pier

Downtown any city is not my favorite. I’m happy I did not let this deter me from booking this hotel. We loved the room! We were all very comfortable (2 adults, 3 teens, and large dog). The shower did not get hot and the water would be all over the bathroom floor no matter what we did. We were put in an accessible room. Though not needed, it was a very nice room and the shower could easily accommodate a wheelchair without additional assistance. There also was not any vegan creamer for the Nespresso (but this is something I'm used to). The gym was very nice. They also have a nice yoga studio. I love how dog friendly they were. And there is a grassy area not too far. There’s great food options close by, but if you want quick, there’s a corner bakery and chipotle across the street. And a panera not too far. Parking was easy. We did the LAZ self parking at a discount. Valet was also offered for a little more. There wasnt any EV charging at the LAZ and I’m unsure about valet. Overall, I really like this hotel and would stay again.

Clean room . No closet. Bar tenders were nice and fun!

Our room was a limited view (literally facing a wall directly into another room) which we were not informed of upon booking or check in. It’s a large property and very busy during the holiday, to be expected. The staff at the Sun Deck and Story Bar were fantastic. At the pool and Eno it was extremely slow and difficult to place orders. I appreciated the effort with the coffee carts outside our room but after the first day the cart no longer had cups or milk for the rest of our stay. Small things that add up given the cost. It’s a beautiful property though and very special during the holidays.