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Reviews of Hotel Puerta del Cielo

2.5 out of 5
Hotel Puerta del Cielo
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR

Reviews

3.8
Rating 10 - Excellent. 7 out of 168 reviews" "
Rating 8 - Good. 12 out of 168 reviews" "
Rating 6 - Okay. 27 out of 168 reviews" "
Rating 4 - Poor. 33 out of 168 reviews" "
Rating 2 - Terrible. 89 out of 168 reviews" "

4.2/10

Cleanliness

4.8/10

Staff & service

3.4/10

Amenities

3.4/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Miguel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
Stayed 2 nights in Oct 2023

2/10 Terrible

Francisco

Stayed 1 night in Jul 2023

4/10 Poor

Xanat

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
Stayed 1 night in Apr 2023

2/10 Terrible

Christian stephano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hideous and inappropriate
It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty bad, stay away
There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really bad, dirty dilapidated and there was no hot water
Stayed 1 night in Nov 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Cuernavaca
Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
Stayed 2 nights in Jul 2019

10/10 Excellent

Rodrigo

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
Stayed 1 night in Nov 2018

2/10 Terrible

Noe

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Stayed 1 night in Dec 2017

2/10 Terrible

Lourdes, san Antonio, tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE PLACE
I did not even stay at the hotel! It is a horrible place! No parking lot, actually is not even a Hotel all dirty and damaged. There were no other guests to stay so it is a creepy place with no maintenance at all! The photos published might have been taken 40years ago! TERRIBLE, TERRIBLE EXpedia should eliminate this place from the catalog!!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Misrepresented
Hotel is cheap yes, but I have stayed at many budget hotels and this was sub-standard. and has been let go badly. Should not be listed on Expedia. Hotel sign was dirty and a banner, not a permanent sign. Dark and dingy reception down dirty cement staircase. Said breakfast included, not so. Nothing to buy at the hotel, not even water. Ten minute walk to convenience store (OXXO).Staff were friendly enough. Grounds could be nice but all dirty plastic tables and chairs with torn plastic cloths. My room was clean and had hot water, towels, soap but missing tiles, peeling plaster, fixtures black and grubby. Pool was not well made. Could be a nice place if someone would put some investment into it.
Stayed 2 nights in Dec 2017

6/10 Okay

Daniel

Stayed 1 night in Apr 2024

2/10 Terrible

Ingrid Rocio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Precio, atención y servicio
Stayed 1 night in Apr 2024

2/10 Terrible

diana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetaron mi reserva. Dicen que no tienen habitaciones. Ahora no tengo donde pasar la noche
Stayed 1 night in Apr 2024

8/10 Good

Montserrat

Stayed 1 night in Feb 2024

2/10 Terrible

MAURICIO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca no servía , la habitación elegida no estaba disponible , mala atención por parte de la señora que nos recibió , al final pues solo nos dijo q si no nos gustaba , canceláramos y nos fuéramos
Stayed 1 night in Feb 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una verdadera pocilga. No es posible que Expedia tenga este Hotel en su sistema, prefiero dormir abajo de un puente.

8/10 Good

Christian Janet

Travelled with family
Liked: Staff & service
Normal
Stayed 1 night in Dec 2023

2/10 Terrible

Edwin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dijeron que era muy inseguro y que no se hacían responsables por lo que le pasara a mi auto y que mejor buscará otra opción
Stayed 1 night in Dec 2023

4/10 Poor

Martha

Stayed 2 nights in Dec 2023

2/10 Terrible

Selene

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar wnnpesimas condiciones nada que ver con las fotos de internet
Stayed 2 nights in Dec 2023

2/10 Terrible

ADRIAN

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023

4/10 Poor

Maria del Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Daniel armando

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Rocío

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

4/10 Poor

MANUEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Nathiely

Liked: Staff & service

2/10 Terrible

German

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ni siquiera pude ingresar, no respetaron la reservación. Me parece una irresponsabilidad brutal.
Stayed 1 night in May 2023

2/10 Terrible

Antonio Omar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No volveré
El hotel muy deteriorado la habitación sucia y descuidada
Stayed 1 night in Mar 2023

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Cesar

Stayed 2 nights in Feb 2023

2/10 Terrible

Angel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Las instalaciones estaban horribles
Stayed 1 night in Jan 2023

2/10 Terrible

Tenorio Mendoza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Raul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Increíble que este catalogada dentro de expedia. Simplemente NADA RECOMENDABLE
Stayed 1 night in Dec 2022

2/10 Terrible

Ximena

Stayed 2 nights in Nov 2022

2/10 Terrible

Adela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No tiene estacionamiento los cuartos estan descuidados
Stayed 2 nights in Nov 2022

6/10 Okay

Gabriela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Le hace falta mantenimiento. El piso está roto. Poco acogedor. Estacionamiento inseguro porque no está cerrado. Busqué otro lugar para hospedarme.
Stayed 1 night in Sep 2022

2/10 Terrible

Ma Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
No me gusto el lugar está sucio abandonado Muy feo no lo recomiendo
Stayed 1 night in Sep 2022

2/10 Terrible

Mariana

Stayed 1 night in Aug 2022

2/10 Terrible

angel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quiero aprovechar la oportunidad pues les hablé a Uds expedía por teléfono chat etc y no pude contactarlos NO FUNCIONABA LA TERMINAL DE TARJETAS DEL HOTEL Y NO PUDIERON COBRARME TUVE QUE IRME DEL HOTEL EN LA NOCHE A BUSCAR DONDE QUEDARME
Stayed 1 night in Jul 2022

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me quedé a la mera hora por qué me pareció un hotel de muy mala calidad
Stayed 1 night in Jul 2022

4/10 Poor

Marco

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel ya le falta nuevas mejoras,y fumigación de plagas
Stayed 1 night in May 2022

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No querian respetar mi reservacion aun y cuando ya estaba confirmada y garantizada, le falta muchisimo mantenimiento a las instalaciones, no hubo toallas ni nada por el estilo, en el momento me indicaron que no aceptaban tarjetas, en fin ,mal lugar parta quedarse ni una noche
Stayed 1 night in Apr 2022

4/10 Poor

Mauricio

Disliked: Property conditions & facilities, room comfort
Las fotos que promocionan nada que ver con la real
Me quedé solo por la urgencia de mi evento y ya no había más lugares pero está muy feo el lugar ñ, viejo descuidado definitivo nada recomendable
Stayed 1 night in Apr 2022

4/10 Poor

laura alicia

Stayed 1 night in Apr 2022

6/10 Okay

J. GUADALUPE

Travelled with family
Stayed 4 nights in Apr 2022