Custar Hotels

"The Hancock Hotel is a true gem. The staff are outstanding—personable and so helpful. I highly recommend staying here! "

"Super clean rooms and bathroom. Felt safe and comfortable. Love the smell in the room. Just a clean smell, not overpowering or fragrant. Bathroom mirror is great. Lots of flat surfaces. Will stay here again."

"Pillows were very lumpy; bath towels were very thin; toilet paper was like paper towels, the shower gel in the shower was empty . Breakfast was not great - yogurt came from a machine , all the yogurt toppings were empty, there was no coffee where the cups were so you had to go to another area. We stay in many hotels in BG due to having kids who are students at BGSU; by far this was the most expensive and the one that we liked least . We would not stay again "

"Clean, in a great area, nice staff"

"This hotel is only a place to sleep. It was quiet considering it is near an airport and major street. The facility is worn and needs a facelift. The breakfast was minimal. Juice was watered down as was the pancake batter and the coffee. There were minimal choices provided for breakfast so I would not count on that if you have a big day of travel ahead. There are minimal toiletries provided. Basically soap and shampoo only. Towels in our room were newish but in our second room they were worn. In the rooms it was clear that the staff did not move the lamps to vacuum. Which makes you wonder what other corners were cut in cleaning. Our AC worked a little too well while that in our second room did not work at all. This was the closest hotel to where our event was and the parking was wide open. The staff at check was super friendly and very accommodating."

"This was my first time staying in a Drury Inn and Suites. I was very pleased with everything offered. The breakfast was delicious and the eating area was very clean and inviting. I do recommend this hotel."

"Breakfast so-so. Really disappointed they turned off my wifi prior to check out on checkout day."

"Under construction person at desk was very rude and we did not even go to room Working with trivargo to get our money back should not be Even offering rooms to clients. God Aweful !!!!!"

"Great stay, friendly staff, tasty breakfast selections. We would definitely recommend!"