The location was the best part about this place. The parking directions she sent me in a pic vs the parking directions she told me contradicted themselves. My low score is how Sarah treats you. We both agreed that I could have a late check out, so my friend and I could go hiking the next morning and I could leave my dog during that time. I was appreciative and thanked her. That night, a very normal thunderstorm for SD occurred and the ceiling started leaking through the light fixture. Water sat in it overnight and the active leak stopped. Sarah started to get an attitude with me. She mentioned sending a maintenance guy to fix the light that morning with my dog inside the vrbo while we were gone. When I told her I was uncomfortable with that, as you never know what happens with dogs and strangers. She asked me if I brought a crate for my dog while on the trip, and told me the guy would be coming 2 hours before my scheduled (agreed upon) time of check out. I asked her if he could come after we checked out, the leak had already sat all night and wasn’t active any more. I know it sucks but I don’t live anywhere near SD and didn’t want to rush or have to stare at a guy fix a light when I can do that at home. She didn’t seem empathetic for us at all, and told me I was lucky she was letting me check out late at all and that I should be happy she didn’t charge me for the extra hours. This vrbo would be the best if the owners were more understanding, compassionate, and respectful.