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Reviews of Holiday Inn Express & Suites DFW - Grapevine, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites DFW - Grapevine, an IHG Hotel
309 State Highway 114 West, Grapevine, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1006 reviews" "
Rating 8 - Good. 295 out of 1006 reviews" "
Rating 6 - Okay. 86 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 49 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in May 2024

10/10 Excellent

Kim

Travelled with family
Checking was great! Breakfast was ok, and overall, good stay
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Kim, thank you for choosing Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We are pleased you found the check-in experience excellent and had an enjoyable stay. Our team will take your feedback on breakfast into consideration. We hope to welcome you back soon!

10/10 Excellent

perrie

Liked: Cleanliness, staff & service, property conditions & facilities
This is the perfect place to stay
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Perrie, the team at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel is thrilled that you found our location to be the perfect place to stay. We look forward to your next visit!

10/10 Excellent

keval

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Keval, thank you for sharing your positive experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're thrilled you had a great stay and look forward to welcoming you back soon!

10/10 Excellent

Cristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always nice, rooms are always clean, and its in such a good location close to a lot of restaurants & close to the mall.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Cristin, thank you for your kind words! The team at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel, takes great pride in providing excellent service and maintaining clean rooms. We're glad you enjoyed the convenient location near restaurants and the mall. We're looking forward to welcoming you back!

2/10 Terrible

PENNY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Penny, thank you for providing your rating. It is important for us to ensure a positive experience for all our guests. We value your input and hope to understand more about your experience to make improvements. We would love the opportunity to discuss your stay further if you have additional feedback.

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
Thank you for the perfect rating, Athena!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great place to stay
Stayed 3 nights in May 2024
Response from Customer Service on 15 May 2024
Frank,Thank you for your kind words. The team at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel is thrilled that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Decent place to stay
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Robert, thank you for choosing the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're pleased to know you had a satisfactory stay with us. We aim to make our guests' stay enjoyable and comfortable. Please visit us again for a chance to make your next stay more than just decent.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
I thought the property was very nice to stay at
Stayed 1 night in Apr 2024
Response from Customer Service on 8 May 2024
Daniel, thank you for choosing to stay with us at the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're delighted to hear that you found our property pleasing. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Milfeard

Travelled with family
Liked: Amenities
Employee who checked me in was excellent
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
Milfeard, it's delightful to hear that your check-in experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel was a positive one. We will certainly pass along your praises to our respective team member. Thank you for sharing your feedback, and we look forward to welcoming you back in the near future.

2/10 Terrible

Jose

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I didn’t appreciate them not contacting me with any changes. I simple call could have resolved the issue if it was brought to my attention before I showed up to the hotel knowing I couldn’t find another place with the selection I’ve made. If I wanted a hot tub that means i wanted a hot tub not a living area. I would have booked somewhere else if I was told ahead of time
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Jose, it's regrettable to learn that your stay was not as expected due to miscommunication regarding your specific booking preferences. We recognize your disappointment upon not finding the hot tub as desired. Communication is an essential aspect of our service, and we're fuelled by your feedback to enhance this. We appreciate your understanding and hope we get another chance to provide you with a more satisfactory stay.

8/10 Good

Alejandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Alejandra, it's wonderful to see you enjoyed your visit with us at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We appreciate your positive rating and hope to welcome you back soon. Continue to stay safe.

10/10 Excellent

perrie

Liked: Property conditions & facilities
Just a nice place to stay
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Perrie, it's great to hear that you enjoyed your stay at Holiday Inn Express & Suites DFW Airport - Grapevine. We aim to provide a pleasant experience for all our guests. We hope to have you back soon!

6/10 Okay

Meredith Love

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room definitely needs to be touched up. Very dim lighting and the bathroom had had some drywall repair and then it was painted with paint that did not match. Simple fixes would go a long way. The staff was fantastic, especially the woman working the overnight shift. I apologize that I don’t remember her name.
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Meredith, we appreciate your feedback about the room conditions and we take note of the desire for some improvements, such as updated décor and better lighting. At the same time, it's heartening to learn about your pleasant interaction with our overnight team member. Your positive comments are much appreciated and we will do our best to build upon them. Thank you for choosing the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel.

10/10 Excellent

Russell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Russell, it's delightful to hear that you appreciated the cleanliness of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel, and found our team members amicable. We strive to provide enjoyable experiences for our guests and your feedback is much appreciated. We eagerly anticipate your next visit.

8/10 Good

Kevin

Liked: Amenities
Location to Airport was great.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Kevin, it's wonderful to hear that you appreciated the conveniently close proximity of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel to the airport. On your next visit, we're eager to provide the same convenience and ease for your travels. Thank you for your positive comments.

6/10 Okay

Audra, Norman

Travelled with family
Disliked: Amenities, property conditions & facilities
Great weather but pool area was closed - couldn't even sit pool side. Shower was a bit discolored/mold.
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Audra, thank you for your feedback. We are aware that the unavailability of the pool area might have inconvenienced you during your stay. Our team members are committed to ensuring the cleanliness of our amenities, and any lapses are taken very seriously. We hope that despite these issues, your next visit with us is enjoyable.

10/10 Excellent

Charles, little rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Charles, we're glad you appreciated the location of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. It's our hope that the convenient situation enhanced your stay. We're looking forward to welcoming you back the next time you're in town.

10/10 Excellent

Charles

All was good
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Charles, it's wonderful to hear that you found everything to be good at the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We're truly glad we could make your stay enjoyable. We hope to welcome you back in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Richard, it's wonderful to hear you had an awesome experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have to go Farr for entertainment
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Calvin, it's great to hear that the convenient location of Holiday Inn Express & Suites DFW Airport - Grapevine made your stay more enjoyable. We appreciate your feedback and hope to host you again soon.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front Desk service, Melissa
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Tim, thank you for recognizing how wonderful Melissa at the Holiday Inn Express & Suites DFW Airport - Grapevine has been during your stay. It's satisfying to see you had such a pleasant experience with our team members. Looking forward to welcoming you back.

10/10 Excellent

perrie

Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Thanks for the perfect rating, Perrie! We can't wait to see you again soon for another amazing experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel.

6/10 Okay

deepika

Business traveller
Liked: Staff & service, amenities
The staff was always smiling and welcoming. The breakfast was great. They did run out of fruits one day. The property is not clean, the rooms smell and carpets in hallways have stains. The water pressure was so low that it took an hour for tub to fill up. The Maintainance was unable to help with that.
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Deepika, it's pleasing to hear that you found our team members constantly cheerful and hospitable, and you enjoyed the breakfast. We regret any inconvenience you faced due to the cleanliness of certain areas and slow water flow. Please know that your feedback about these issues is taken seriously and will be addressed. We appreciate your visit and would love to serve you better on your next stay.

10/10 Excellent

Jack

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Jack, thank you for choosing to stay at the Holiday Inn Express & Suites DFW Airport - Grapevine. We're delighted to know your stay was enjoyable. It's our team's mission to provide excellent service, and we look forward to welcoming you back. Safe travels!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Nancy, thank you! It's wonderful to know that you had a positive experience with our colleagues at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We make every effort to provide excellent service and it's uplifting to hear that our efforts are being recognized. We hope to have you stay with us again.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needes some care
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Alfredo, we appreciate your positive rating and the time you took to share your feedback. We're aware of some guests' concerns regarding our bathrooms and routine upkeep is conducted to ensure guest satisfaction. We value your observations as they help us focus on areas for improvement. Thank you for choosing the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel for your stay. We hope to see you on your next visit.

10/10 Excellent

Alika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were very clean. Front desk clerks gave excellent customer service.
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 Apr 2024
Alika, your positive feedback regarding the cleanliness of your room at the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel, and the service from our front desk colleagues is greatly appreciated. It warms our hearts to know that we were able to deliver a wonderful stay. We look forward to welcoming you back in the future.

10/10 Excellent

Omero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Customer Service on 31 Mar 2024
Omero, it's wonderful to hear you had a pleasant experience at the Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We truly appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

William, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is closed for the season. Understandable, but would have been nice ! All n all a good visit so far. Breakfast is at 0630
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
William, your feedback about your stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel is appreciated. We're pleased to hear you're having an enjoyable stay. We understand your comment about the pool and appreciate your comprehension. We're also glad you took advantage of our early breakfast. Your satisfaction is our top priority. We look forward to hosting you during another visit.

10/10 Excellent

Jann Alejandro Pumarol

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 4 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Jann, it's terrific to hear that you were impressed with the customer service at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We always aim to exceed our guests' expectations. We look forward to hosting you again.

10/10 Excellent

Sam Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Sam Singh, thank you for sharing your positive experience. We at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel are thrilled to hear you enjoyed your stay. We strive to provide excellent hospitality and your review brings us great joy. Looking forward to hosting you again!

8/10 Good

Caitlin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really clean check in and out was easy. There was a issue with an overcharge but we were able to get it figured out by check out time.
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Caitlin, It's great to hear that you found the cleanliness of Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel up to mark and had a smooth check-in and check-out process. We appreciate your understanding regarding the billing discrepancy and are glad it was resolved in a timely manner. Thank you for choosing us and sharing your experience. We hope to welcome you back soon!

10/10 Excellent

perrie

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Perrie, it's wonderful to know you had an excellent stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel! We thank you for your rating and hope to provide you with another outstanding experience on your next visit.

10/10 Excellent

Giovanni

Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Giovanni, thank you for choosing Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. It's wonderful to know that your stay was up to par, thanks to your rating. Your feedback is essential and we hope to serve you again soon.

10/10 Excellent

Lou Ann

Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Lou Ann, it's great to hear that you had a fantastic experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We strive to provide the best possible hospitality to our guests. Your rating speaks volumes and we truly appreciate it. Look forward to welcoming you back on your next visit!

10/10 Excellent

Michael, Union City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Michael, we're thrilled you found Holiday Inn Express & Suites DFW Airport - Grapevine to be a great place. We strive to provide top-notch service to make our guests' stay comfortable and memorable. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Thanks for sharing this perfect rating, Allen!We're thrilled to hear you enjoyed your stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Receptionist was nice just disappointed on room
No Jett tub as in the picture or as said on the website. Heater was noisy and fan and ac didn’t work in our room. Very dissappointed.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
We regret to hear about your recent experience and apologize for any discrepancies regarding room amenities. Please know that our team is dedicated to fixing any issues related to climate control in rooms swiftly and effectively to ensure the comfort of all guests. In future, we highly encourage guests to promptly report such issues to our team members for a quick resolution. We hope you'll consider giving us another chance to provide a more satisfactory stay.

10/10 Excellent

Henry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice and quick check in
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Henry, thank you for your kind comments. At Holiday Inn Express & Suites DFW Airport - Grapevine, we pride ourselves on our welcoming and efficient team members. It's wonderful to hear you appreciated their courtesy and the expedited check-in process. We look forward to your next stay with us!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Fernando, thank you for giving us a perfect rating on Expedia. We're thrilled to hear you had a satisfactory stay at our Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel and we're excited to welcome you back on your next visit.

10/10 Excellent

Harriet

Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Harriet, thank you for the outstanding rating of the Holiday Inn Express & Suites DFW Airport - Grapevine. Your score speaks volumes about your recent stay experience. We appreciate your endorsement and look forward to welcoming you back soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
Great vicinity close to everything great breakfast
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Linda, it's encouraging to know that you appreciated the convenient location and enjoyable breakfast at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We value your kind words and look forward to serving you again in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the breakfast was very good. Lots of options at breakfast. Overall great hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Angela, thank you so much for the warm feedback about your stay at Holiday Inn Express & Suites DFW Airport - Grapevine. It's wonderful to hear that our team members were so welcoming and that you enjoyed the variety of options at breakfast. We strive to provide a top-notch experience for all of our guests. We can't wait to welcome you back the next time you're in the area!

6/10 Okay

Todd

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was fine. The front counter employee was great. The breakfast service was lacking. Everything was empty and they would not refill anything without someone asking first. The floors were dirty, the sink in the bathroom drained very slow. The water pressure at the sink was very low, maybe it was turned down at the valve because the sink drained so slow. Overall, the property was ok, probably will not stay there again.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Todd, it's good to hear you found our front desk team member helpful during your stay. We wish your experience had been more positive overall. We regret hearing that certain aspects of your stay fell short of expectations, specifically regarding breakfast service and some concerns within the room. Your feedback serves as a valuable tool in identifying areas for improvement. While we can't undo past experiences, we strive to make every effort to enhance our guests' experience moving forward. We hope that we can overcome your doubts and regain your confidence in a future stay, so it would be a true reflection of our commitment to guest satisfaction.

10/10 Excellent

Viviana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Viviana, it's fantastic to read about your 5-star experience at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel. We are delighted you had a great stay. It would be a pleasure to host you again on your next visit. Safe travels!

10/10 Excellent

Sandra, NASHVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cumfy, wonderful
Stayed 2 nights in Feb 2024
Response from Customer Service on 11 Feb 2024
Sandra, it is gratifying to hear that you found the cleanliness and comfort of the Holiday Inn Express & Suites DFW Airport - Grapevine up to your expectations. We are thrilled that your experience with us was wonderful. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
John, thank you for your valuable feedback. We're thrilled to know that you found your stay at Holiday Inn Express & Suites DFW Airport - Grapevine, an IHG Hotel, to your satisfaction. We look forward to hosting you again in the future.

6/10 Okay

james

Missed our flight it was canceled
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
James, it sounds like you experienced a challenging situation with your flight arrangements. In such instances, the hotel aims to make the rest of your travel journey as seamless and comfortable as possible. We hope the services offered were able to somewhat ease the impact of these unexpected changes.