Lobby

Reviews of Hyatt Place Dallas/Park Central

3 out of 5
Hyatt Place Dallas/Park Central
12411 N Central Expy, Dallas, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

LaTasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upon entry, we were met with yellow tape and construction vehicles. It would have been nice to know if there was remodeling happening because this limits the full experience of the hotel..i.e pool being closed. So we got passed that. When we got to our room we noticed there were only sheets on the bed..NO blankets! I called the front desk and asked for 4, because we had 5 people in our party and we were in a suite. I was told there maybe some he would check. When I called back down 30 min later to get a status, I was told they have only 1. I asked for sheets for the pullout and was told he would bring them up. When he came up to the room, he saw that there were no blankets and he apologized for there not being any, and that the blanket (which was thin as the sheets) are usually under the sheet. The blanket he brought up and two of the sheets had holes in them. I was totally in disbelief that I was at the Hyatt with sheets with holes in them.
Stayed 1 night in May 2024
Response from Damian on 19 May 2024
Dear guest, we apologize for the unsatisfying stay you had with us. We understand that some facilities were closed during your stay, and that our rooms were not up to your standards. Please rest assured we will look into this incident and take appropriate actions to correct our past shortcomings. We hope to have you again if you are ever back in the area, to provide a better guest experience, and a more comfortable stay if you'll provide us the opportunity.

6/10 Okay

Mathew

Liked: Cleanliness, staff & service
Good
Stayed 4 nights in May 2024
Response from Damian on 13 May 2024
We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if at any point during your stay we couldn’t meet your expectations. We will be happy to introduce changes and improvements in those areas to enhance your future experience. We hope to welcome you back to Hyatt Place Dallas Park Central

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under construction nothing work
Stayed 3 nights in Apr 2024
Response from Damian on 15 May 2024
Dear guest, we apologize for the inconvenience we had caused you, and the unsatisfactory stay. We hope to better our facilities and services so we can provide an updated experience for our guests, here in the near future. We hope you can give us a second chance so that we can makeup for our shortcomings.

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from Damian on 13 May 2024
We are incredibly grateful that you took time out of your schedule to leave us a review. We hope you choose us again here at Hyatt Place Dallas Park Central when you’re back in the area.

2/10 Terrible

Sydney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I stayed here, they had LOUD, construction going on all day. I did not know this was going to be taking place when I booked the hotel. I wasn't informed until I made it to the hotel. The pool was closed. They were painting the hotel exterior messily, paint ended up on multiple different cars in their lot to park. (including my rental car)
Stayed 3 nights in Feb 2024
Response from Damian on 15 May 2024
Dear guest, we apologize for the inconvenience you experience during your stay. Our main goal here is to provide a comfortable stay for our guests. We understand that during your stay you experienced issues with the renovation taking place, and we regret not having the chance to provide a quieter room. We hope that we can welcome you again and provide a more satisfactory stay to make up for our past faults.

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe
Stayed 1 night in Apr 2024
Response from Damian on 15 May 2024
We are incredibly grateful that you took time out of your schedule to leave us a review. We will share this with our team to let them know to keep up the good work. We hope you choose us again here at Hyatt Place Dallas Park Central when you’re back in the area.

10/10 Excellent

Maria Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Damian on 15 May 2024
Thank you for your review. We are pleased to know you enjoyed your stay with us. Here at Hyatt Place Dallas Park Central we strive to get better with each opportunity given to us. If there is anything else we can do to make your next stay better, please don’t hesitate to reach out.

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms, everything is clean and nice. The breakfast was standard but good. Only issue is that 1 of the elevators was broken and the other one was super slow and old. You can definitely tell it needs renovation because it would shake whenever it stopped at a floor.
Stayed 2 nights in Apr 2024
Response from Damian on 15 May 2024
Dear guest, we are happy to know we were able to provide a comfortable stay for you. We understand there were some aspects to our elevators that made your stay a little uneasy, and we hope to upgrade our facilities for both efficiency and convenience. We would appreciate another visit from you, to make up for our shortcoming.

10/10 Excellent

Bryan

Stayed 1 night in Apr 2024
Response from Damian on 15 May 2024
Dear guest, thank you for the outstanding review, we will make sure to share this with our staff and let them know to keep up the great work. If at any point you felt there was room for improvement, please feel free to reach out. We hope to see you again, and provide you with another great stay.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice atmosphere construction going on but did not bother us .
Stayed 3 nights in Mar 2024
Response from Damian on 15 May 2024
Thank you for the outstanding review. We are appreciative of your understanding when it comes to the upgrades our facilities are undergoing. We hope to finish up soon and provide an updated feel when you visit us again.

6/10 Okay

taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It would have been nice to know there was active construction going on when booking the stay. The walls were also super thin. We could hear everything from phone conversations next door to people going in and out of doors all night. The breakfast staff was exceptionally friendly and helpful.
Stayed 1 night in Mar 2024

4/10 Poor

Janell

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Alexis

Travelled with family
Disliked: Amenities, property conditions & facilities
Air conditioning runs very loud and hotel is right by highway which is very noisy. Did not sleep well due to noise. Only one elevator is working, one is still under construction. Elevator is old.
Stayed 3 nights in Mar 2024

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and the room was updated and very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Francisco

Stayed 2 nights in Aug 2023
Response from Damian on 15 May 2024
Thank you for your review. We are pleased to know you enjoyed your stay with us. Our goal is to make sure we can provide a welcoming and comfortable stay, and we are glad we could deliver both to you. If there is anything else we can do to make your next stay better, please don’t hesitate to reach out.

10/10 Excellent

CESAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is some construction going on from morning to about 7pm daily.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was perfect, but the property was very very under construction, this was not listed in the listing. There was loud banging all day, the pool was unusable.
Stayed 1 night in Mar 2024

10/10 Excellent

Terra

Stayed 1 night in Mar 2024

10/10 Excellent

Yalitza

Liked: Cleanliness, staff & service, property conditions & facilities
very nice

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy in out
Stayed 1 night in Feb 2024

10/10 Excellent

Tommy

Travelled with family, Business traveller
Under construction but still very nice
Stayed 1 night in Feb 2024

4/10 Poor

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The worst hotel bed I’ve ever slept on. Had a sinkhole in the middle of the bed
Stayed 1 night in Feb 2024

10/10 Excellent

Mekonnen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious hotel and good complimentary breakfast.
Stayed 2 nights in Feb 2024

10/10 Excellent

DIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean 👍
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a relaxation hotel
There’s construction going on at the hotel it’s very loud all day long you’re unable to relax until after 1900 talking with a housekeeper they have been down to one elevator for over a year the night manager was asked about the gates around the property she stated they close at 2100 that’s not the case at all they do stay open all night
Stayed 5 nights in Feb 2024

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Not so great. It's under construction as of Feb 2024 (major remodeling), and heavy equipment and materials took up much of the parking lot. We got Styrofoam blown into our hair, and the pool was filled with pieces. Our windows were covered with plastic, so we couldn't see out. Be aware that not all rooms have an L-shaped sofa. All plugs in our room didn't work, maid service never came, and only one elevator worked, so long waits. Everything was a bit old and run-down. Not my usual experience with Hyatt Place.
Stayed 2 nights in Feb 2024

6/10 Okay

Timothy

Liked: Staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
It was ok
Hotel was under construction with only 1 elevator working. The color working elevator was also in need of attention. The floor we stayed on smelled like cigarette smoke although it’s supposed to be a nonsmoking hotel. All the occupants were VERY loud. Our room was nice but with it being so close to the highway, the road noise was an issue
Stayed 1 night in Feb 2024

6/10 Okay

Thai

Travelled with family
Sufficient
Entry door wasn't secure, even with the lock in place didn't feel safe. Bathroom stains in tub. Hotel currently under construction in parts of hotel. Good water pressure and heated. Breakfast wasn't good. Not like other Hyatt we stayed before.
Stayed 1 night in Feb 2024

8/10 Good

Amy

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean friends staff
Stayed 1 night in Feb 2024

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room!
Nice, spacious room. Pillows left a bit to be desired. Some road noise from Central Expressway
Stayed 1 night in Jan 2024

6/10 Okay

patricia

Liked: Staff & service
Ive stayed in a few Hyatt's and their express properties. Im also aware that it is a budget hotel with excellent amenities for the price. But there is no reason for it to seem lowend or budget. Not with the parent name. This said, we found a cigarette hole in the sheets. The sheets felt very low end, uncomfortable. We were thankful for the coffe pot and coffee, but small bottled water would have been nice too. Nothing. Basic cable, which is fine. Just dissapointed.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Getaway
Elevator was not working throughout my stay. A little frustrating.
Stayed 2 nights in Jan 2024

6/10 Okay

Monte

Stayed 2 nights in Jan 2024

6/10 Okay

Catrice

Travelled with family
Liked: Staff & service
I liked the room size. Beds are very comfortable. There was no microwave in the room, heat didn’t work, and the bathroom is very small
Stayed 2 nights in Jan 2024

10/10 Excellent

Z zozcmV c

Stayed 2 nights in Jan 2024

6/10 Okay

Raymundo

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Samuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All of the people working here are lovely, but unfortunately there are a lot of things in poor repair. The wifi didn’t work 4 of my 5 nights; one elevator was entirely out of service and the other shuddered and stopped at every floor regardless of what was selected; the phone in my room didn’t work. Individually these are pretty minor issues, but together they gave me an impression of neglect and poor maintenance. The shower, bed, and breakfast were all perfectly fine though so I wasn’t uncomfortable, just bored and inconvenienced.
Stayed 5 nights in Jan 2024

4/10 Poor

Steve

Travelled with partner
Liked: Cleanliness
Overall nice enough and good location for hospital procedure. Could not check in because computers were down. Had to wait 3 hours.
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Susan

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Ease to locate and park The noise level is very high. The road noise from expressway was constant and the heating unit in the room was very loud. The lighting in the bathroom was very dim.
Stayed 1 night in Jan 2024

8/10 Good

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gasper

Stayed 2 nights in Jan 2024

2/10 Terrible

Brian

Stayed 2 nights in Jan 2024

4/10 Poor

Hunter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Go to the double tree
Place to lay your head that’s about it. Sheets were dirty and blood stain on shower curtain. Only thing good in breakfast was the cereal, the eggs were like rubber and sausage dryer then the Sahara desert. I would recommend staying somewhere else if possible.
Stayed 2 nights in Jan 2024