Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Reviews of Candlewood Suites DFW Airport North - Irving, an IHG Hotel

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 313 out of 504 reviews" "
Rating 8 - Good. 97 out of 504 reviews" "
Rating 6 - Okay. 45 out of 504 reviews" "
Rating 4 - Poor. 15 out of 504 reviews" "
Rating 2 - Terrible. 34 out of 504 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. Rooms were clean and had nice amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vick on 29 Apr 2024
Thank you so much. We truly appreciate it and hope you come stay with us again.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems, good motel.
Stayed 1 night in Apr 2024

4/10 Poor

mingnan

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the tiny kitchen complete with real dishes, pots and pans and tiny dishwasher!
Stayed 1 night in Apr 2024
Response from Zeel on 29 Apr 2024
We're thrilled to hear that you loved our tiny kitchen setup with real dishes, pots, pans, and even a dishwasher! Providing a home-like experience for our guests is something we take great pride in, and it's wonderful to know that you enjoyed it.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic stay!

8/10 Good

Ralynn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The smoke detector flashed all night. And it was BRIGHT. We came in very late from a flight and were leaving very early the next morning. We had 2 hours of sleep. But the room was clean.
Stayed 1 night in Apr 2024
Response from Zeel on 29 Apr 2024
We're truly sorry to hear about the disturbance caused by the flashing smoke detector during your stay. Your comfort and rest are of utmost importance to us, and we apologize for any inconvenience this may have caused, especially after a late flight.Please know that we take your feedback seriously and will address the issue promptly to ensure that it doesn't happen again in the future. We appreciate your understanding and patience in this matter.On a positive note, we're glad to hear that you found the room clean. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for our trip to airport.
Stayed 1 night in Jan 2024
Response from Zeel on 29 Apr 2024
We're delighted to hear that you had a great stay with us for your trip to the airport! Providing convenient and comfortable accommodations for our guests is always our goal. If you ever find yourself in need of another stay near the airport or have any suggestions for how we can make your experience even better next time, please let us know. Thank you for choosing our hotel, and safe travels!

8/10 Good

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and the bed was comfortable. I enjoyed having the small kitchen in the room. The best amenity is the free airport which is available before 6 am.
Stayed 1 night in Apr 2024
Response from Zeel on 29 Apr 2024
We're thrilled to hear that you had a comfortable stay with us and that you enjoyed the cleanliness of the room, the comfortable bed, and the convenience of having a small kitchen available. Providing a home-like experience for our guests is important to us, and we're glad you appreciated it.Additionally, we're delighted that you found our complimentary airport shuttle service to be a valuable amenity, especially for those early morning flights. Ensuring a seamless and convenient experience for our guests is always our priority.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT BOOK. They claimed to be at capacity and would not allow us to check-in, give us a refund, nor honor the discounted price to park our car there during our travel (flight from DFW).
Response from Zeel on 29 Apr 2024
We apologize for the inconvenience and frustration you experienced with our hotel. It's deeply concerning to hear that we were unable to accommodate your check-in, provide a refund, or honor the discounted parking rate for your car during your travel. This is not the level of service we strive to provide to our guests, and we sincerely apologize for falling short of your expectations.We understand the importance of transparency and clear communication, especially in situations like these. We will address this issue internally to ensure that such misunderstandings do not occur in the future. Additionally, we will review our policies regarding refunds and parking discounts to ensure consistency and fairness for all our guests.Please accept our sincerest apologies for the inconvenience and disappointment this may have caused. If there's anything we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The man who checkedbup is at 1am was so nice, pleasant and made the process smooth!!
Stayed 1 night in Apr 2024
Response from Zeel on 29 Apr 2024
We're delighted to hear that our staff member made your check-in process smooth and pleasant, especially during the late hours. Providing exceptional service to our guests is our top priority, and we're glad that our team member was able to assist you with a positive attitude and efficiency.We'll be sure to pass along your kind words to the staff member who assisted you. Feedback like yours motivates us to continue delivering excellent service to all our guests.If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for another great experience in the future!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karisma

Stayed 4 nights in Mar 2024

10/10 Excellent

Marcio, Princeton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms with kitchen (sink, utensils, microwave, drawers, etc.), full fridge, working desk, nice bed.
Stayed 1 night in Apr 2024
Response from Zeel on 29 Apr 2024
We're thrilled to hear that you enjoyed your stay with us and found our rooms excellent, especially with the convenient kitchen amenities. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad to know that you appreciated the amenities such as the full fridge, working desk, and comfortable bed.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic stay!

8/10 Good

Xian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and looks new. Nice room with kitchen. The free shuttle to DFW is convenient, although it may be slow. Use the golink app to get around using DART is easy!
Stayed 1 night in Apr 2024
Response from Zeel on 29 Apr 2024
We're thrilled to hear that you enjoyed your stay with us and found our hotel to be very clean and modern. It's wonderful to know that you appreciated the convenience of our rooms with kitchenettes and the complimentary shuttle service to DFW Airport.Thank you for sharing your tip about using the GoLink app to navigate around using DART—it's always helpful to have local insights for getting around the area!If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great experience!

10/10 Excellent

hatireona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Sydney

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel was very clean and the kitchen was very nice, the bed was hard as a rock. We stayed 2 nights but considered forfeiting our payment and leaving before the 2nd night but we had an 8 hour drive. It really didnt matter though because we had very little sleep because of the bed. I ended up sleeping better in the chair. Very disappointed.
Stayed 2 nights in Mar 2024
Response from Zeel on 29 Apr 2024
We're truly sorry to hear about your disappointing experience with the comfort of the bed during your stay. Providing a restful and comfortable sleep environment for our guests is a top priority, and we apologize for falling short in this regard. Your feedback is invaluable to us, and we'll make sure to address this issue with our team to ensure that necessary steps are taken to improve the comfort of our beds. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. Friendly staff. Great location with easy drive to car rental center for drop off prior to a flight. Plenty of onsite free parking.
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We're thrilled to hear that you had an easy check-in and check-out experience, and that you found our staff friendly and accommodating. Providing a seamless and hassle-free stay for our guests is what we aim for, and we're glad we could meet your expectations.Additionally, we're pleased to know that you found our location convenient, especially for accessing the car rental center before your flight, and that our onsite parking met your needs.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, shampoo dispensers
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
It's great to hear that you found our hotel to be pet-friendly and appreciated the convenience of shampoo dispensers in the room! Providing amenities that cater to both guests and their furry companions is important to us, and we're glad to know that you enjoyed your stay.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you and your pet back in the future!

8/10 Good

Christine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the airport in a quiet location. The room was clean and spacious enough for a family of 4 with two children. The mini kitchen was convenient and has everything you need to cook and clean up. The biggest negative was that we stayed for 4 nights/5 days and not once did housekeeping visit our room. After two nights I found it strange that our towels and garbage bags weren't changed. By the time night 4 came I was ready to go home and just write a review. The hotel was often quiet and empty with no staff around in the main lobby or in the hallways. If I was visiting Dallas again I would consider this hotel but definitely make a formal request for my room to be cleaned.
Stayed 4 nights in Mar 2024
Response from Zeel on 29 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel conveniently located near the airport and that your room was clean and spacious enough for your family. It's great to know that you found the mini kitchen convenient for your needs.However, we sincerely apologize for the oversight regarding housekeeping during your stay. This is not the level of service we strive to provide, and we will address this issue with our housekeeping team to ensure that it does not happen again in the future.We appreciate your understanding and are grateful for your valuable feedback, as it helps us improve our services for future guests. If you choose to stay with us again in the future, please do not hesitate to make a formal request for housekeeping services, and we will ensure that your needs are met promptly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Roxe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There Guest services manager Cindy gave the best customer service i ever experienced when checking into a hotel. She gave restaurant recommendations, and shopping areas.
Stayed 2 nights in Mar 2024
Response from Zeel on 29 Apr 2024
It's wonderful to hear that Cindy provided you with exceptional customer service during your check-in! Providing personalized recommendations and assistance to enhance your stay is what we strive for, and we're thrilled that Cindy went above and beyond to ensure you had a great experience.We'll be sure to pass along your kind words to Cindy and the rest of our team. If you have any more questions or need further assistance during your stay, please don't hesitate to reach out. We're here to make your stay as enjoyable as possible!If you have any other feedback or need further assistance, please don't hesitate to let us know. We're here to help!

2/10 Terrible

Gul Pare

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
9am banging on door by housekeeper even though checkout is at 12pm
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We apologize for the disruption caused by the housekeeper knocking on your door at 9 am, especially when the standard checkout time is at 12 pm. Your comfort and privacy are important to us, and we regret any inconvenience this may have caused during your stay.We'll address this issue with our housekeeping team to ensure that they are aware of the checkout times and that they adhere to our guests' preferences for privacy and rest.If there's anything else we can do to make your stay more enjoyable or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to make it up to you in the future.

2/10 Terrible

John

Travelled with family
Liked: Cleanliness
There was a beep in the hallway every 2 to 3 minutes that made it impossible to sleep. Unclear airport shuttle instructions from the front desk and not overly friendly in communicating them. Coffee machine in the lobby was not working correctly so could not even get as cup of coffee before heading off to the airport.
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We're truly sorry to hear about the disturbances you encountered during your stay. It's unacceptable that you experienced disruptions due to a beeping noise in the hallway and that our front desk staff did not provide clear and friendly instructions regarding the airport shuttle.Additionally, we apologize for the inconvenience caused by the malfunctioning coffee machine in the lobby. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations in these areas.We will address these issues internally to ensure that they are promptly resolved and that our guests do not encounter similar problems in the future. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

2/10 Terrible

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room I was sent to had wet towels on the floor and a full trash can. They assigned me a new room that was fine. Also the number I called to get a shuttle told me the shuttle was no longer running for the day. I paid $45 for a taxi to get to the hotel. Then I found out the shuttle runs 24 hours a day. The day before my trip I called to ask about finding a place for getting dinner and was told there was a restaurant next door. When I got here, I found out I needed to walk a quarter mile to another hotel that had a restaurant. The lady at the front desk was very nice so it wasn’t her fault. I think the phone number given to guests should be the real front desk of the hotel and not some answering service that doesn’t know anything about the hotel.
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We're deeply sorry for the inconveniences you experienced during your stay. It's unacceptable that the initial room you were assigned was not properly prepared, and we apologize for the inconvenience this caused. Additionally, we regret the confusion regarding the shuttle service and the misinformation provided about nearby dining options.Your feedback about the phone number provided to guests is incredibly valuable, and we will review our procedures to ensure that guests have direct access to our front desk for accurate information and assistance.We're glad to hear that the front desk staff member you encountered was helpful and friendly, but we understand that this does not fully compensate for the issues you faced.If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Frank, Soldotna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean and quiet. Excellent for the price
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a nice, clean, and quiet place to stay, especially considering the price. Providing great value for our guests is important to us, and we're glad that we met your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

4/10 Poor

Shane

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Air condition and Heating did not work in our room.
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We apologize for the inconvenience you experienced with the air conditioning and heating in your room. Your comfort is important to us, and we regret that we fell short of providing a comfortable environment during your stay.Please know that we take these issues seriously, and we will address the problem promptly to ensure that it does not occur again in the future. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and beautiful amenities. I love how the room feels like home
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We're delighted to hear that you enjoyed your stay and that our rooms and amenities made you feel at home! Providing a comfortable and welcoming environment for our guests is our top priority, and it's wonderful to know that we succeeded in making your experience enjoyable.If there's anything else we can do to make your next stay even more pleasant, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Breanna

Liked: Cleanliness

8/10 Good

Heather, jeffersonville

Liked: Cleanliness, staff & service, property conditions & facilities
It was reasonable and fit the need for an overnight airport stay.
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We're glad to hear that our hotel met your needs for an overnight stay near the airport! Providing comfortable and convenient accommodations for our guests is our top priority. If you ever find yourself needing another overnight stay in the area, we'd be delighted to welcome you back. Thank you for choosing our hotel, and safe travels!

8/10 Good

Omolola

Liked: Cleanliness, property conditions & facilities
The suit was perfect, and there shuttle to the airport, however, the shuttle did not come to take us to the airport in the early morning, and we almost missed our flight, and the staff couldn't do anything. Since it is one of your offers that makes people booked, staff should call Van Uber, it can't cost you up to $100 for your customer to be satisfied. Also, add a little more to your coffee.
Stayed 2 nights in Mar 2024
Response from Zeel on 29 Apr 2024
We sincerely apologize for the inconvenience you experienced with our shuttle service not being available when you needed it in the early morning. Your feedback is invaluable to us, and we're truly sorry for any stress or inconvenience this may have caused in nearly missing your flight.Rest assured, we take your comments seriously, and we'll review our procedures to ensure that such situations are avoided in the future. Additionally, your suggestion about using ride-sharing services like Uber to assist guests during unexpected situations is appreciated, and we'll consider implementing it as an alternative solution.Regarding the coffee, we'll certainly take your feedback into account. Our aim is to provide the best possible experience for our guests, and your input helps us in our efforts to continually improve.Once again, we apologize for the shortcomings you experienced during your stay. If there's anything else we can do to make amends or if you have any further feedback, please don't hesitate to reach out to us directly. We truly value your business and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Lorena

Business traveller
Liked: Amenities, property conditions & facilities
The room was immaculate, and the staff was so friendly! I would highly recommend it to everyone!
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
We're thrilled to hear that you had such a positive experience during your stay! It's wonderful to know that you found the room immaculate and that our staff was friendly and accommodating. Thank you so much for your recommendation—we truly appreciate it!If you ever find yourself back in the area, we'd love to welcome you again. And if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Until then, safe travels, and thank you for choosing our hotel!

6/10 Okay

Blair

Business traveller
Liked: Staff & service, amenities
The hotel is decent and the staff are friendly. But my room had dark hairs on the office desk and the carpet was wet underfoot, as though it had just been cleaned. It’s great that they clean the carpets - and overall the cleanliness was decent - but they should have let it thoroughly dry before booking the room.
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
Thank you for your feedback. We're glad to hear that you found our hotel decent and our staff friendly. However, we apologize for the inconvenience caused by the presence of dark hairs on the office desk and the wet carpet in your room. We appreciate you bringing this to our attention as it allows us to address these issues and improve our services.Rest assured, we will investigate the matter further to ensure that such incidents are not repeated in the future. Your comfort and satisfaction are important to us, and we will take the necessary steps to rectify this situation.If there is anything else we can do to make your stay more enjoyable or if you have any further concerns, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Madeleine

Stayed 1 night in Mar 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Zeel on 29 Apr 2024
Thanks for choosing us, and we hope to see you again soon!

10/10 Excellent

josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place not dirty at all. Drove to great food and shopping
Stayed 2 nights in Mar 2024
Response from Zeel on 29 Apr 2024
Glad you enjoyed your stay and found everything clean! It's great to hear you had a chance to explore and enjoy the local food and shopping scene. Thanks for choosing us, and we hope to see you again soon!

10/10 Excellent

Shatelle

Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Edweina on 15 Mar 2024
Again, thank you for your feedback and business. We hope you will give us another opportunity to provide you with exceptional service and accommodations on your next visit to the DFW area.

10/10 Excellent

Emily, Valley Mills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.

8/10 Good

Nikunjkumar

Stayed 2 nights in Mar 2024

6/10 Okay

Julia

Check in was okay, but my room smells like deep fried fish very strongly.. Obviously cleaning staff knew as they left the microwave hood fan running. I feel like i'm in the kitchen of a greasy restaurant.
Stayed 1 night in Mar 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to give your feedback regarding your recent stay at our hotel. On the behalf of our team, please accept our sincere apology if we feel to meet your expectation. Our guest satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Rinkal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2024
Response from Edweina on 15 Mar 2024
Again, thank you for your feedback and business. We hope you will give us another opportunity to provide you with exceptional service and accommodations on your next visit to the DFW area.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation!
Stayed 1 night in Feb 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.

10/10 Excellent

Orlando

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff! very clean
Stayed 5 nights in Jan 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.

10/10 Excellent

Kathryn, Corvallis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and friendly staff
Stayed 1 night in Feb 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay veey clean hotel!
Stayed 1 night in Feb 2024
Response from Edweina on 15 Mar 2024
We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I have shared your comments with the staff, and they join me in thanking you for your kind words. Thank you for sharing your experience, and we are looking forward to providing you the same pleasant accommodations and service the next time you are in the North Dallas area.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best rooms
Stayed 1 night in Feb 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.

4/10 Poor

John, Fenton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in procedure is very cumbersome. Anyone buying food in their lobby area has to wait in line with people. Checking in. Not enough staff. No continental breakfast. Floors are way too thin and not padded. You can hear people walking in the room above you at all hours of the night.
Stayed 1 night in Jan 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to give your feedback regarding your recent stay at our hotel. On the behalf of our team, please accept our sincere apology if we feel to meet your expectation. Our guest satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.

10/10 Excellent

Chinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.

10/10 Excellent

Autumn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and airport shuttle was fast and reliable
Stayed 1 night in Feb 2024
Response from Edweina on 15 Mar 2024
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the DFW area.