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Reviews of Candlewood Suites Market Center, an IHG Hotel

2.5 out of 5
Candlewood Suites Market Center, an IHG Hotel
7930 N Stemmons Fwy, Dallas, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 324 out of 666 reviews" "
Rating 8 - Good. 188 out of 666 reviews" "
Rating 6 - Okay. 84 out of 666 reviews" "
Rating 4 - Poor. 47 out of 666 reviews" "
Rating 2 - Terrible. 23 out of 666 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water should be provided for all guests and not at a cost. Everything else was great.
Stayed 1 night in Apr 2024

8/10 Good

Gay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! Imagine my delight when I walked into the laundry room and discovered the washers and dryers were free!! The room was very comfortable and the staff was fantastic, particularly Dave at the front desk.
Stayed 2 nights in Apr 2024
Response from Kynn on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Apr 2024
Response from Kynn on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service
Staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Kynn on 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excellent

JESSICA

Stayed 1 night in Mar 2024
Response from Kynn on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

4/10 Poor

Ashley, Bartlett

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was okay, they did allow us to check in early, that was a plus. The tv was cracked, and the shower did not work. We had to repack and move to another room. We did not know it was pet friendly, that wasn’t the issue. The problem was a fur baby pooped in front of our door and no one cared to pick it up. Again the staff was nice but we will not stay at this facility again.
Stayed 2 nights in Mar 2024
Response from Kynn on 10 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excellent

SAURABH

Stayed 1 night in Mar 2024
Response from Kynn on 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique, good or bad
Stayed 1 night in Mar 2024
Response from Kynn on 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Response from Kynn on 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kynn RobinsonAssistant General Manager

6/10 Okay

Holly

Stayed 4 nights in Feb 2024
Response from Kynn on 10 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Kynn RobinsonAssistant General Manager

6/10 Okay

PRISCILLA

Stayed 2 nights in Feb 2024
Response from Kynn on 6 Mar 2024
Thank you for staying with us!

6/10 Okay

Paul

Travelled with pets
Disliked: Cleanliness, staff & service
Average property bad location cleanliness isn’t all that
Stayed 2 nights in Feb 2024
Response from Kynn on 6 Mar 2024
Thank you for staying with us!

10/10 Excellent

Alexis, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kynn on 6 Mar 2024
Thank you for staying with us!

10/10 Excellent

Coriesha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. My kids enjoyed the stay as well.
Stayed 1 night in Feb 2024
Response from Kynn on 6 Mar 2024
Thank you for staying with us!

10/10 Excellent

Joe, Plano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and comfortable
Stayed 1 night in Feb 2024
Response from Kynn on 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Beau

Travelled with family and small children
The next day when I woke up, which was Sunday morning the staff was refusing almost everything I had asked, but on Monday morning the staff was excellent and very helpful so it depend on the person.
Stayed 2 nights in Feb 2024
Response from Kynn on 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this place. A great restaurant next door that I can walk to. I like how convenient it is to Love Field. Shuttle service from the hotel is easy and convenient. It is always my choice if I am in this part of Dallas.
Stayed 1 night in Feb 2024
Response from Kynn on 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Jan 2024
Response from Kynn on 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Monalaine

Stayed 1 night in Dec 2023
Response from David on 22 Jan 2024
Thank you so much for staying with us at Candlewood Suites - Dallas Market Center. I love to see that you had a great stay. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

8/10 Good

Jhon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. If you walk one street over it’s not that great area .
Stayed 2 nights in Dec 2023
Response from David on 22 Jan 2024
Dear Jhon,Thanks so much for the 4 star review. I love to see that you enjoyed your stay with us. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Property conditions & facilities
We our room and service
Stayed 1 night in Dec 2023
Response from David on 19 Jan 2024
Thank you so much for your recent 5 star review Patricia. I am, so glad you enjoyed your stay with us at Candlewood Suites Dallas Market Center. We look forward to seeing you again!DavidGeneral Manager

10/10 Excellent

Evette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent and very friendly. Specifically Nate! He made us smile and accomadated us very well. Definitely recommend staying here.
Stayed 1 night in Dec 2023
Response from David on 22 Jan 2024
Dear Evette,Thank you so much for your recent review. I love to see that you had a great stay with us at Candlewood Suites Dallas Market Center. I appreciate your recognition of Nate as well. I will make sure to recognize him as well in our next meeting!We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

4/10 Poor

Brian, Hanover

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Kristina

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The customer service was awesome. But the hotel needs to be sprayed. They had roaches in the kitchen area and bath tub.
Stayed 1 night in Nov 2023
Response from David on 19 Jan 2024
Dear Kristina,Thank you for your recent review. I love to see that you had a great experience with the hotel team. I will definitely call our pest control company and get them out. I am so sorry for the issue in your room. We look forward to seeing you again!DavidGeneral Manager

10/10 Excellent

Biying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from David on 19 Jan 2024
Thank you so much for your recent 5 star review. I am so glad you enjoyed your stay with us. David General Manager

8/10 Good

Mildred

Liked: Staff & service
Staff were friendly and had a decent stay. I hope they had a daily room service and lotion in the room.
Stayed 2 nights in Nov 2023
Response from David on 19 Jan 2024
Dear Mildred, Thank you so much for choosing to stay with us. I am glad you had a good stay. I appreciate your comments about daily housekeeping. As a brand Candlewood decided when they started not to do daily housekeeping just to honor the privacy and sleeping schedules of our long term guests. We wanted this to be a home away from home without interruption. We will always honor a request for housekeeping outside the normal weekly service though. Just let us know.We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, staff was accommodating. Hotel was fully equipped for a weekend stay.
Stayed 3 nights in Oct 2023
Response from David on 19 Jan 2024
Thank you so much for the 5 star review Beverly. I love to see that the hotel team took great care of you. That is exactly what we expect. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excellent

Jorge

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from David on 3 Nov 2023
Thank you so much for the 5 star rating Jorge. I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David on 3 Nov 2023
Thank you so much for the perfect 10!!!!!! I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

8/10 Good

Diana

Stayed 2 nights in Oct 2023
Response from David on 23 Oct 2023
Thank you so much for your recent review Diana! I am so glad you had a great stay with us at Candlewood Suites - Dallas Market Center. We look forward to seeing you again!DavidGeneral Manager

2/10 Terrible

Aiste

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were ROACHES on the property and in the room. The hotel clearly knows about it because there was white powder in corners. We had a huge roach on the desk and on the nightstand. The staff was not helpful and we had to leave two nights early. I wish I could get a refund for the first night since it’s unhygienic and the property needs proper care for pests, as well as learn how to handle situations.
Stayed 3 nights in Oct 2023
Response from David on 17 Oct 2023
Dear Aiste,Thank you so much for your review and for bringing this to my attention. I sincerely apologize that you had an issue in one of our rooms. I will have our pest control company onsite today for our weekly service and will address this with them. I will reach out directly to you as well.Thank you again for bringing this to my attention. DavidGeneral Manager

6/10 Okay

David, Jarrell

Travelled with family
Liked: Cleanliness, staff & service
Rooms need major renovations. No hot water. Need breakfast option.
Stayed 2 nights in Oct 2023
Response from David on 17 Oct 2023
Dear David,Thank you for your recent review. I appreciate your comments. We are currently working on replacing all of our window treatments. I am so perplexed about your water. I will have my engineers take a look at your room. We have 2 boilers that keep our water nice and hot! In terms of breakfast, that is something that we do not have in the free sense. We have items for purchase in the Candlewood Cupboard that you can cook in your full in-room kitchen. Thank you again for your review. I hope the rest of your stay in the Dallas area was a good one. Have a wonderful week!DavidGeneral Manager

10/10 Excellent

Isaac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean.
Stayed 1 night in Oct 2023
Response from David on 17 Oct 2023
Thank you so much for the 5 star review Issac. I am so glad you enjoyed your stay with us. We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from David on 11 Oct 2023
Elaine,Thank you so much for choosing to stay with us. I am so glad you enjoyed your stay! We look forward to seeing you again!!!!DavidGeneral Manager

10/10 Excellent

Ashley

Stayed 2 nights in Oct 2023
Response from David on 3 Nov 2023
Thank you so much for the 5 star rating Ashley. I am so glad you enjoyed your stay with us at Candlewood Suites - Dallas Market Center. DavidGeneral Manager

8/10 Good

Karen

Travelled with family
Liked: Staff & service
I reserved a king bed but when we went to the room we had a suite with 2 full beds (not queen). We did not say anything since it was close to outside door which was great. We did not get maid service or new towels. Very nice staff. Had a center courtyard area with grills.
Stayed 2 nights in Oct 2023
Response from Connie on 9 Oct 2023
Karen,We appreciate your review. I apologize that we didn't have your room type available. We look forward to seeing you again soon.

10/10 Excellent

Tina, La Porte

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Aug 2023
Response from David on 29 Sept 2023
Thank you so much for your review Tina! I am so glad you had a great stay with us!DavidGeneral Manager

10/10 Excellent

luis, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms. Have everything you need in the kitchen. Service was awesome and quick. Recommend they place for anyone visiting Dallas.
Stayed 8 nights in Sep 2023
Response from Connie on 26 Sept 2023
Luis,We appreciate your five star review. We are pleased that our property and staff met your expectations. We look forward to seeing you again soon.

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Connie on 22 Sept 2023
Brandon,We appreciate your review. I apologize that your stay at our property didn't meet your expectations. Please feel free to reach out to me so that we can work on improving your next experience.

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Everything worked out ok
Stayed 3 nights in Sep 2023
Response from David on 19 Sept 2023
Thank you so much for your 4 star rating Jose. I hope you had a great stay. DavidGeneral Manager

6/10 Okay

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet is filthy. It turns the bottom of my feet black.
Stayed 1 night in Sep 2023
Response from Connie on 12 Sept 2023
Kathleen,We appreciate your review. We will be addressing your concern immediately.

10/10 Excellent

Marci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the room suite and kitchen. The bathroom was clean and the kitchenette an added bonus.
Stayed 1 night in Sep 2023
Response from Connie on 12 Sept 2023
Marci,We appreciate your review. We look forward to seeing you again and are so pleased that our property met your expectations.

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the service.
Stayed 1 night in Sep 2023
Response from Connie on 12 Sept 2023
Brenda,We appreciate your review. We are happy that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

LeeAnn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was incredibly helpful and nice. I will definitely return when I'm in town.
Stayed 1 night in Aug 2023
Response from David on 19 Sept 2023
Thank you so much for the perfect 5 LeeAnn. I love to hear that the front desk team took good care of you! We take pride in providing excellent customer service!We look forward to seeing you again when you are in the Dallas area. DavidGeneral Manager

10/10 Excellent

James

Stayed 1 night in Apr 2023
Response from David on 19 Sept 2023
Thank you so much for the perfect 10 James!!!!!

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience. After our flight got delayed we were stranded without a car due to the car rentals being closed. There was an issue processing our room but the staff handled it well & upgraded us to a nicer suite. The shuttle was so convenient & very stress free. Nate was very kind, personable & efficient at his job!
Stayed 1 night in Aug 2023
Response from David on 19 Sept 2023
Thank you so much for the review Cheyenne! I am sorry you got delayed and stranded, BUT I am so glad our shuttle drivers could come to the rescue! I appreciate all your kind words and your recognition of Nate! We will definitely recognize him as well. We look forward to seeing you again. DavidGeneral Manager

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The queen sized bed was more narrow than any I have seen. We stayed during a heat wave and cold water would not come through the pipes. It was hot no matter what for my toddler’s bath. The couch cushions were lumpy and stained. The tv channels did not match their label nor any guides that were shared with me. We had an LG but was given guides for Samsung and Phillips.
Stayed 4 nights in Jul 2023
Response from David on 19 Sept 2023
Der Nick,Thank you so much for your review. I hate to hear when we drop the ball. We did have a lot of days that were above 105 degrees and I can't speak to the water, but lumpy couch cushions are something that we should have caught. We are in the relaxation and sleep business so I hate to hear when someone did not have a comfortable stay. Please come back and see us again so we can show you this is not the norm for us. Thank you again for bringing this to my attention and again my sincerest of apologies. DavidGeneral Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from David on 9 Aug 2023
Thank you so much for your 4 star rating John!I am so glad you had a great stay. We look forward to seeing you again when you are in the Dallas area. Have a great summer!David

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here every time we come to Dallas for my son’s orthopedic appointments. Love the room set up and the small kitchen. There were 4 of us staying in the room and everything was great except we only had 2 big towels for bathing. We were there 2 nights. There’s usually 4 towels available. Luckily I had brought some towels from home. Not a huge problem, just minor inconvenience. But everything else was great. Check in and check out, easy and smooth.
Stayed 2 nights in Jul 2023
Response from David on 19 Sept 2023
Dear Lori,Thank you so much for always choosing to stay with us when you are in the Dallas area. Here at Candlewood after the 1st trip you are considered family! I am glad you have always had a great stay. We will make sure to get some more towels in there for next time!Thank you again for taking the time to provide a review. DavidGeneral Manager