Room, 2 Queen Beds, Accessible, Non Smoking
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Reviews of Comfort Inn & Suites Wylie

2.5 out of 5
Comfort Inn & Suites Wylie
2011 N Highway 78, Wylie, TX

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 562 reviews" "
Rating 8 - Good. 155 out of 562 reviews" "
Rating 6 - Okay. 77 out of 562 reviews" "
Rating 4 - Poor. 49 out of 562 reviews" "
Rating 2 - Terrible. 51 out of 562 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Oliver

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to sleep when in North Texas.
Stayed 4 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly it was close to our destination
Stayed 1 night in Mar 2024

4/10 Poor

Andrea

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very mediocre! Breakfast was just ok, they had no bowls for cereal ?? room was never serviced had to ask and they only did it once during our stay …vending machines didn’t work. Bathroom shower and curtain was dirty…wouldn’t stay here again
Stayed 4 nights in Mar 2024

10/10 Excellent

Rhondette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
"The people who manage the hotel are very rude. Today is my check-out day and the hotel staff entered my room without knocking and told me to check out. This was a very unpleasant experience. Additionally, the hotel lost power during a storm which was another negative experience. The breakfast is also terrible as they serve the same food every day - tater tots, eggs, and sausage links which are not very appetizing. Overall, my experience at this hotel was terrible and I will never come back again."
Stayed 5 nights in Mar 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place and we’ll located
Stayed 1 night in Feb 2024

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled really bad, hotel key stopped working multiple times, and the lady servicing the food was touching it without gloves. Hand placing muffins not even on wrappers all on the bread. Dropped a sausage on counter picked it up and throw it in the warmer. Complained to front desk she said oh and never said anything to the lady. She continued without gloves.
Stayed 1 night in Feb 2024

8/10 Good

AS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot breakfast was bad. Terrible sausage. Dry biscuits. Cold reheated tater tots. Eggs were good. Gravy fine.
Stayed 2 nights in Jan 2024

8/10 Good

Samuel L Hill Jr

Stayed 2 nights in Jul 2023

8/10 Good

Beverly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Fred

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The beds were saggy. The shower dripped all night. There were no drawers to put you things in. The shower had hair in it.
Stayed 2 nights in Jan 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Horrible service
The beds were comfortable and the breakfast was acceptable. The service was horrible. On the second night of our stay the fire alarm went off at 3:00 am. One of the workers burnt something in the kitchen. No apology was given or explanation. I did received a 10$ discount on my room only after I complained. At breakfast the next morning someone was making a waffle at 9:30 which is when the breakfast closes and the worker unplugged the waffle maker in the middle of the process ruining it. No consideration was given to the fact that we were kept up half the night. At check out the desk person said “Well these things happen. “ Again no apology given. The price was good and it was close to my Dad which is why I visit Dallas but I won’t be staying there again.
Stayed 3 nights in Dec 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the police station (single lady traveling here), clean property inside and out. Their coffee is amazing! Breakfast bar was just enough. Will totally go back.
Stayed 7 nights in Dec 2023

10/10 Excellent

Preston, Tuttle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Animesh

Travelled with group
Disliked: Cleanliness, staff & service
Door was not getting locked. Even after telling also they didn’t repaired.
Stayed 3 nights in Dec 2023

2/10 Terrible

Robert

Travelled with family
We got to the room a the TV didn’t work. Called the front desk, the telephone didn’t work. Went to the desk and got the right remote for the TV, but there were no standard channels…no ESPN. Explanation from the front desk person…”Well, I guess you don’t have it.” Overpriced, crap service and attitude.
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like how it's right across the street from walmart and walking distance to food options. Its also very clean and we loved the texas waffles!
Stayed 3 nights in Dec 2023

10/10 Excellent

Virgilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kenric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They can work on that continental breakfast and spray more often for bugs, but other than that, good place to stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Gerald

Travelled with family, Travelled with pets
Liked: Staff & service
We were at this location for the Thanksgiving holiday. We are greatly appreciative of the pet policy but the cleanliness of the rooms was a little disappointing. The room we stayed in had a musty smell and you could tell that the carpets needed to be cleaned. In our shower we found a used washcloth and the tub area was not completely clean so it may have been missed by the cleaning staff. The front desk staff was very helpful during check-in when we interacted with them.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For the hotel recently being remodeled, they didn’t clean up very well. Paint splatters, concrete dust, stuff not put together all the way (the faucet in restroom wasn’t put on al the way and the electric window shades weren’t put together. Just minor stuff
Stayed 2 nights in Nov 2023

8/10 Good

Sigmund, Franklin

Stayed 1 night in Nov 2023

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well kept
Stayed 1 night in Nov 2023

8/10 Good

Paul W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience, cleanliness, and location was very good .
Stayed 1 night in Oct 2023

4/10 Poor

Leigh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a curly black hair in the bathtub, which I did not set foot in. That's the worst when you are unable to take a shower because it doesn't seem to be appropriately cleaned. The knob on the closet door was barely hanging on and looked a mess. The girl at the desk was friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the area I needed it to be
Stayed 3 nights in Sep 2023

6/10 Okay

Danielle

Stayed 1 night in Oct 2023

8/10 Good

Braylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room key card could not get hot or touch metal or magnets which we did not know . getting locked out of our room from the inside for the man to tell us he got in right away . other than that amazing stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean place.
Stayed 2 nights in Aug 2023

10/10 Excellent

Terri, Palmdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful & clean. The staff is above and beyond being helpful. Look forward to staying here again
Stayed 3 nights in Aug 2023

2/10 Terrible

Juan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First room we got had body hair on the sheets, tub, and bathroom floor. 2nd room we got, we woke up to a roach crawling on our things.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable beds!
Stayed 4 nights in Jul 2023

2/10 Terrible

Warner

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction
Construction going on. Not clean at all. Overall not a good stay. Never had this issue booking with Hotels.com. Just a messy experience.
Stayed 2 nights in Jul 2023

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
THE ROOM WAS DARK NO LIGHTS WORKED THEY LEAVE ME A SMALL ALMOST EMPTY TISSUE PAPER AND THEY DIDNT CLEAN MY ROOM AND THEY DIDNT OFFERED ME TOWELS I HAD TO GO ASK AND THE EVENING BALCK LADY WAS ON THE PHONE AND RUDE
Stayed 2 nights in Jul 2023

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Jul 2023

6/10 Okay

Abdul

Disliked: Staff & service
.
Stayed 1 night in Jul 2023

6/10 Okay

Eudora

Travelled with family
Liked: Room comfort
Room was very humid and their only solution was to drop the temp on the a/c to 67 degrees or lower. Helped,but still sticky feeling and cold.
Stayed 3 nights in Jul 2023

6/10 Okay

Abdul

Disliked: Staff & service, property conditions & facilities
Staff unfriendly
Stayed 1 night in Jul 2023

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Jul 2023

8/10 Good

Leigh

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Richanda

Stayed 1 night in Jul 2023

6/10 Okay

Cherish

Travelled with family
Disliked: Staff & service, property conditions & facilities
The elevator door button was broke, so we had to walk up the stairs to second floor to get elevator. Maid came to door early, and was rude as hell, because we weren't ready to check out yet. Asked for a cart, and never received one. Mold on the shower curtain. Looked like hamburger meat and cheese on the carpet. Last thing, and worst thing, my mother is handicap. The door to the stairwell was un usable, so if there would have been a fire we would have been screwed since you're not supposed to use the elevator.
Stayed 1 night in Jun 2023

10/10 Excellent

Courtney

Stayed 1 night in Jun 2023

4/10 Poor

Amelia

Travelled with family
Liked: Staff & service
The room smells bad and the front desk clerk went to check and he said it’s the ac..it smells like someone may have smoked in the room and it’s very stuffy in there. Maybe humid. Idk. It just isn’t pleasant and not much we can do now since were already there and there’s no refunds…if there was a refund I’d definitely try and find another room for the night.
Stayed 1 night in Jun 2023

10/10 Excellent

Glenn, GURLEY

Stayed 1 night in Jun 2023

4/10 Poor

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a Thursday -Tuesday stay in May Check staff was ok but they accidentally charged us for out stay THREE times and we had to pre pay before getting our room which was something I wasn't accustomed doing. Problem was solved after we left and two of the credits were on my bank online ledger after saying something to the front desk at checkout. Several times during our stay there was a sign mounted at the front desk stating that they would return soon but once that time ran over six hours in the morning to afternoon and no one was at the desk. Rooms were less than to be desired Found a live bug inside the bed but thankfully he was the only one I saw. And as for housekeeping we had none. They were suppose to come and clean every couple of days but we did sleep in so...But I did track down a housekeeper in the hallway and ask if we could please trade out for some clean towels. Her reply was "What is your room number" and "Sorry that's not my room, you'll have to find your house keeper or go to the front desk". I ended up having to wash the towels myself at a friends house while we were visiting in town. And that leads to something I didn't like, no laundry facility at the hotel at all. Nothing on the hotel itself but we had a party stay in the room down the hall from us that left their dog alone in the room while gone and it was barking and whining to get out. Again no one at the front desk or anywhere to ask for help. All in all the hotel felt shady and not friendly for us
Stayed 5 nights in May 2023