Lobby

Reviews of Comfort Suites DFW Airport

2.5 out of 5
Comfort Suites DFW Airport
4700 W John Carpenter Fwy, Irving, TX

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1004 reviews" "
Rating 8 - Good. 282 out of 1004 reviews" "
Rating 6 - Okay. 147 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 98 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel, needs a refresh. Great prices if your on a budget. Bed was comfortable. Convenient to the airport.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 4 May 2024
Hi Larry!We're so glad to hear that you had a great time at our hotel! Your feedback is very helpful to us because it helps us make our services better. We're glad you chose our hotel because it was comfy and easy to get to, especially since it's close to the airport. We're always trying to get better, and your idea for a change will be definitely taken into account. Thank you for your help. We hope to see you again soon for an even better experience.

4/10 Poor

Shirley

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Told me the night before that they would drive me somewhere, then in the morning was told they couldn't
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Shirley, We deeply apologize for the inconvenience you experienced during your stay with us. It's disheartening to hear that our team's communication fell short of our usual standard, resulting in a disruption to your plans. Please know that this isn't reflective of the level of service we aim to provide. We understand how frustrating it must have been to be told one thing and then experience a change in plans. Your feedback is invaluable to us, and we will address this internally to ensure it doesn't happen again. We sincerely hope you'll give us another opportunity to exceed your expectations in the future. Thank you for bringing this to our attention.

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities
Our one night stay was pretty good. Room was clean and big. Facilities and breakfast were not the best.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Anna,Thank you for taking the time to share your feedback with us. We're delighted to hear you found your room clean and spacious. We appreciate your comments about the facilities and breakfast, as we are always looking for ways to improve our services for our guests. Your input is valuable to us as we strive to enhance the overall guest experience.

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 26 Apr 2024
Dear Jose,We're truly sorry to hear that your experience with us fell short of expectations. Your feedback is valuable to us, and we understand that a one-star rating without comment indicates significant disappointment. We would love to understand the issues you encountered during your stay so that we can address them promptly and ensure that future guests receive the exceptional service they deserve. Please don't hesitate to reach out to us directly so that we can discuss your concerns in detail and work towards making things right. Your satisfaction is our top priority, and we appreciate the opportunity to improve based on your feedback.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Kevin!We're delighted to hear that you found our hotel to be nice and clean during your recent stay! Providing a comfortable and tidy environment for our guests is always a top priority for us. Your feedback motivates us to maintain our standards and ensure every guest experience is exceptional. We look forward to welcoming you back on your next visit!

10/10 Excellent

Yvette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was quick, easy, snd the staff was very helpful and friendly. Room was clean, beds were very comfortable. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Dear Yvette, What a delight to read your fantastic review! It sounds like your stay with us was nothing short of perfection. We're thrilled to hear that check-in was a breeze, our team was on point, and your room was up to par. Comfortable beds are like the cherry on top of a great stay, aren't they? We can't wait to welcome you back for another wonderful experience!

10/10 Excellent

Richard, Rock Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service, clean rooms, close to airport
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi Richard!We're so happy to hear that your stay with us was great! There was quick service, the rooms were spotless, and it was close to the airport, so it looks like we did everything right! Your nice words really make our day, and we can't wait to have you back for another great time. Have a safe trip until we see you again!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable The staff were very nice but I would stay there again and recommend it to other people
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi George!What a pleasure to hear that your stay with us was nice and that our staff was great! We are so happy to hear that you had such a great time. Do not worry, we will welcome you back with open arms whenever you decide to visit us again. Also, thanks for telling other people about us and sharing the love! We can't wait to see you again for another great stay.

8/10 Good

PHIL

Liked: Cleanliness, staff & service, property conditions & facilities
I selected this property based on price and proximity to airport with free shuttle. The hotel itself was nice and staff was friendly. I did have to wait over an hour for the shuttle from the airport. It was midnight when I arrived and very tired, so feel asleep quietly despite the traffic hum outside. I did discover a hole in my sheets in the morning. Breakfast was the usual fare and the shuttle came earlier than expected so overall the stay fit my needs.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 22 Apr 2024
Dear Phil, What a journey you had! Your feedback is like a splash of colors on our canvas, helping us paint an even better experience for our guests. Choosing us based on price and convenience near the airport with a free shuttle was a smart move! We're thrilled to hear that you found our hotel pleasant and our staff friendly - they're the heart and soul of our hospitality!Ah, the wait for the shuttle can indeed feel like an eternity, especially after a long flight. We apologize for any inconvenience caused and will definitely look into making this process smoother for our weary travelers. And hats off to you for peacefully dozing off despite the traffic hum - you're a trooper!It's unfortunate to hear about the hole in your sheets; that's certainly not up to our standards. Please accept our sincerest apologies for this oversight. We'll be sure to address this promptly to ensure it doesn't happen again.On the brighter side, we're glad to know that you enjoyed our breakfast spread, even if it was the usual fare. And how delightful that the shuttle surprised you with its punctuality on departure! We're all about pleasant surprises here.Your feedback is like a compass guiding us towards excellence, and we can't thank you enough for sharing your experience. We hope to welcome you back soon for an even smoother and more enjoyable stay!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle services was about 30 mins behind.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 17 Apr 2024
Dear Jose,Thank you for telling us about your recent stay with us. We're glad to hear that you had a great time. We're happy that you gave us a good 4 out of 5 review, but we're sorry about the small problem with the time of our bus service. We really appreciate your opinion, as it helps us figure out what we can do better to make things better for our guests in the future. Do not worry—we are already thinking of ways to make our bus services more efficient so that all of our beloved guests can get where they need to go on time. Our hope is that this one event won't ruin the rest of your stay, and we look forward to having you back soon for an even better time!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Dear Robert, We're over the moon to receive your stellar 5 out of 5 rating! Your feedback speaks volumes, even without words. It's like receiving a standing ovation after a flawless performance! We're happy to have exceeded your expectations. Your satisfaction is our ultimate goal, and we're delighted to have hit the mark. Here's to many more wonderful stays with us!

8/10 Good

Kumar

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Dear Kumar, Wow! Your feedback brightened our day like a burst of sunshine! We're thrilled to hear about your experience with us. Your 4 out of 5 rating speaks volumes, and while you didn't leave a comment, we're guessing it's because words can't quite capture the magic of your stay. Rest assured, we're here to sprinkle that extra sparkle on your next visit! Looking forward to welcoming you back for even more unforgettable memories!

10/10 Excellent

Guy, Englewood

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great amenities.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 10 Apr 2024
Greetings!Woo-hoo! Thanks a million for sharing your stellar experience with us! A perfect 5 out of 5 rating? You've just made our day!We're thrilled to hear that you enjoyed our awesome amenities. We strive to provide everything our guests need to have a fantastic stay, so it's fantastic to know that we hit the mark for you.Your feedback means the world to us, and we can't wait to roll out the red carpet for you again soon!

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean at all and there was blood on the curtains, couch was dirty with food crumbs and glitter, a/c unit was not functioning properly
Response from Manager on 9 Apr 2024
Hello Elizabeth, We are sorry to hear about your recent experience at our hotel. Your feedback is important, and we will share your comments with our housekeeping and maintenance teams to ensure our high standards are met. If you have any further concerns, please reach out to our management team for further assistance.

6/10 Okay

Vajira, west wodonga

Disliked: Cleanliness, staff & service, property conditions & facilities
It was convenient location
Stayed 2 nights in Jan 2024
Response from Manager on 9 Apr 2024
Hello Vajira,We are delighted to hear that you found our hotel to be conveniently located during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The double queen room was a suite. I dont know if all rooms are that way, but it was a pleasant surprise.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Nancy,We are delighted to hear that you enjoyed your stay in our double queen suite room. Our hotel offers a variety of room types to cater to different preferences, and we're glad you found the accommodations to your liking. If you have any future travel plans, we would love to welcome you back for another pleasant stay.

4/10 Poor

michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main issue was that I was in the top floor and they were replacing the roof. They started at 7am and woke me up too early. Place was fine but I would not have booked there had I known this in advance.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello michael, We apologize for any inconvenience caused during your stay. We recommend reaching out to our management team directly for further assistance regarding your experience with the roof replacement. Your feedback helps us improve for future guests.

10/10 Excellent

Renita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great Thank you
Stayed 8 nights in Mar 2024
Response from Guest Relations Management on 5 Apr 2024
Dear Renita, We're pleased to hear that you had such a fantastic experience during your stay with us! Your perfect 5 out of 5 rating means the world to us. We're delighted that everything met your expectations and that you had a wonderful time. Your satisfaction is our top priority, and we're grateful for your kind words. We can't wait to welcome you back for another exceptional stay in the future!

8/10 Good

Sam

Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 22 Apr 2024
Dear Sam, We appreciate you taking the time to leave us feedback about your recent stay. While we're glad to see you rated us highly overall, we also want to acknowledge any areas where we may have fallen short. Your comfort and satisfaction are our top priorities, so please know that we take your comments seriously. If there were specific issues during your stay that you'd like us to address, please don't hesitate to reach out to our team directly. We're committed to continuously improving our services and ensuring that every guest has a positive experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Richard

Travelled with family
Disliked: Amenities, property conditions & facilities
This was a quick overnight stay in between flights. The property is old and worn out and needs attention. My daughter's bathroom sink in her room was leaking so much she called the front desk. Their response was, "yeah we know."
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 2 Apr 2024
Dear Richard, I'm genuinely sorry to hear about your disappointing experience during your brief stay at our hotel. It's disheartening to learn that the condition of the property fell short of your expectations, and we apologize for the inconvenience caused by the leaking sink in your daughter's room. Your feedback highlights areas where we need to improve, and we appreciate you bringing these issues to our attention. Rest assured, we're actively working on addressing these maintenance concerns to ensure a more comfortable and enjoyable stay for our guests in the future. We value your patronage and hope to have the opportunity to better serve you during any future visits.

8/10 Good

Janelle, Mill Creek W

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t have very many complaints other than there weren’t any areas to eat close by. I had to DoorDash. There was a red splash of some kind of liquid in the bathroom. I’m hoping it wasn’t blood. Otherwise, I’d go there again if I was in the Dallas area.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Janelle, We appreciate your feedback and are glad to hear you had a mostly positive experience during your stay. For dining options nearby, guests can always inquire at our front desk for recommendations. Our housekeeping team ensures all rooms are thoroughly cleaned, but we'll pass your observations along for review. We look forward to welcoming you back should your travels bring you to Dallas again.

2/10 Terrible

Kourtni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HOT TUB DID NOT WORK ! Wouldn’t recommend
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 27 Mar 2024
Dear Kourtni, We're genuinely sorry to hear about your disappointing experience with our hot tub during your stay. We understand how crucial amenities like this are to our guests' enjoyment and relaxation. Your feedback is incredibly valuable to us, and we apologize for any inconvenience caused by the malfunctioning hot tub. Rest assured, we are actively addressing the issue to ensure it's promptly resolved for future guests. We appreciate your patience and hope to have the opportunity to exceed your expectations on a future visit.

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property was what I expected. My experience started out as questionable due to my room not being ready when I arrived. However, when I came back onto the property, I was given a new room which was to my liking.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Dear Aaron, What a pleasure it is to read about your recent stay with us! We're thrilled to hear that overall, your experience matched your expectations. While we regret any initial inconvenience you faced with your room not being ready upon arrival, we're delighted that our team swiftly addressed the situation by providing you with a new room that met your preferences. Your satisfaction is our top priority, and we appreciate your understanding and patience. We hope to welcome you back soon

10/10 Excellent

Gustavo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Room size was perfect. Price super competitive. Shuttle from airport not good but from hotel to airport was well coordinated.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Gustavo,We are thrilled to hear that you enjoyed the breakfast and found the room size to your liking. We appreciate your feedback on the shuttle service and will share this with the team for future improvements. Should you have any further comments or questions, please do not hesitate to reach out to us directly.

6/10 Okay

Ella

Travelled with family and small children
Liked: Amenities
The room was large and about as expected. A lot of loud traffic noise during the night.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Ella, We're glad to hear about your stay with us, and thank you for sharing your thoughts! It's fantastic to hear that you found our rooms spacious and up to your expectations. However, we're truly sorry to learn about the disturbance caused by traffic noise during the night. We understand how crucial a good night's sleep is, and we'll look into ways to mitigate this issue to ensure a more peaceful stay for our guests in the future. Despite this hiccup, we hope you were still able to enjoy your time with us, and we look forward to welcoming you back for an even better experience next time!

8/10 Good

Skyi

Good stay
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Skyl!We're delighted to hear that you had a good stay with us! Your positive feedback means a lot to us. We're always striving to provide our guests with the best possible experience, and it's great to know that we're on the right track. If there's anything specific you enjoyed about your time with us, or any suggestions you have for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience!

10/10 Excellent

Ricardo, Rockford

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Ricardo!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Akinyi

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Akinyi!We're delighted to see that you rated your experience with us a solid 4 out of 5! While we always appreciate detailed feedback to understand how we can enhance our guests' experiences even further, your positive rating speaks volumes. We hope that your stay was enjoyable and comfortable, and we look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Timothy

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 9 Apr 2024
Dear Timothy, Wow, a stellar 5 out of 5 rating—thank you for choosing us and for your glowing review! Your satisfaction is our ultimate goal, and we're absolutely delighted to have hit the mark for you.Your feedback means the world to us, and while you didn't leave a comment, we're thrilled to know that your experience with us was nothing short of exceptional. We hope you left feeling relaxed, rejuvenated, and with a big smile on your face!We can't wait to welcome you back for another incredible stay. Until then, wishing you endless adventures and memorable moments wherever your travels take you!

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Rosanna!It warms our hearts to know that your time with us was just perfect. We are delighted that everything met your expectations, and your flawless review says it all. Receiving such wonderful feedback is greatly satisfying since our staff works hard to make sure every visitor feels comfortable and properly taken care of. Your decision to stay with us is much appreciated, and we eagerly await your return for another memorable visit!

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very clean and huge room for the price. I do NOT walk in hotel floors barefoot but without thinking I did and was pleasantly surprised by how not disgusting it felt
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 18 Mar 2024
Hi Miranda!We are so glad to hear that you had a great time at our hotel! Making sure that things are clean and comfortable is always our top goal, and we're glad that our efforts made such a good impact on you. We try to give our guests large rooms at a good price, so it's great to hear that you liked both of those things. Your feedback pushes us to keep our high standards and keep going above and beyond what you expect. Looking forward to having you back for another great stay in the future!

10/10 Excellent

Martha, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Martha!It makes us happy to hear that your time with us was great. We're glad that everything lived up to your hopes, and your perfect review says it all. It's very satisfying to hear such nice things about our staff, who work hard to make sure that every visitor is happy and well taken care of. We're glad you chose to stay with us, and we can't wait for you to come back for another great visit!

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed quiet. Quick access to the highway
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 16 Mar 2024
Hi Michael!We are pleased to learn that you found our mattresses cozy and enjoyed the peace and quiet throughout your visit. It's great that you valued having easy access to the freeway for hassle-free driving. We work hard to make sure every visitor has a comfortable and relaxing stay, and your encouraging comments confirm that we're doing a great job. We hope to have you stay with us again soon for another peaceful visit!

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The motel was clean and very well kept.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 11 Mar 2024
Hi Dan,We're absolutely thrilled to hear that you found our motel clean and well-maintained! Keeping our guests comfortable and satisfied is our top priority, so knowing that you had a positive experience warms our hearts. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional service and hospitality. We hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Ashley, Virginia Beach

Liked: Cleanliness, property conditions & facilities
It was cool
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 8 Mar 2024
Hi Ashley!Wow, we're thrilled to hear you had a cool experience during your stay with us! Your 5 out of 5 rating means the world to us. We strive to create unforgettable experiences for our guests, and it sounds like we hit the mark with you. We hope to welcome you back for more adventures in the future!

2/10 Terrible

Mitchell

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the room and on the bedding. Stains everywhere lost power while there had to find different hotel only there 2 hours no refund offered never again
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Dear Mitchell,I'm truly sorry to hear about your disappointing experience at our hotel. It's completely unacceptable to encounter bugs and stains in your room, and I understand how unsettling and frustrating that must have been for you. Losing power further compounded the situation, making your stay far from pleasant. We strive to provide a comfortable and clean environment for all our guests, and it's clear we fell short of meeting that standard during your visit. Your feedback is invaluable to us, and I assure you that we are taking immediate steps to address these issues to prevent similar incidents in the future. We sincerely apologize for the inconvenience caused and hope you will reconsider giving us another chance to make it right for you.

4/10 Poor

Hilary

Disliked: Property conditions & facilities
Don't recommend. There are many other nicer hotels nearby.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 4 Mar 2024
Hi Hillary!We're truly sorry to hear that your experience at our hotel didn't meet your expectations. We strive to provide exceptional service and comfort to all our guests, and it's disheartening to learn that we fell short in your case. We take your feedback seriously and will use it to improve our services and facilities. If there are specific issues you encountered during your stay that you'd like to share with us, we'd appreciate the opportunity to address them directly. Thank you for bringing your concerns to our attention, and we hope to have the chance to welcome you back in the future and provide you with a much-improved experience.

4/10 Poor

Lori

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property appeared nice on the exterior but, once inside was quite unkempt. The chairs in the lobby were stained and elevator was dirty. Our room wasn’t much better…the couch had stains on it, my daughter tried to turn the lamp on and the lamp shade completely fell off like it had just been propped up to begin with. The bathroom floor was dirty, the toilet paper holders were falling out of the wall. When we left that evening to go and get some dinner, there were two roaches that my daughter and granddaughter killed on our way out. We didn’t bother eating breakfast there after seeing that..
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 4 Mar 2024
Dear Lori,We're genuinely sorry to hear about your disappointing experience during your recent stay with us. Your feedback is invaluable, and we truly appreciate you taking the time to share your observations.Rest assured, we're taking immediate action to address the concerns you've raised. Our team is committed to maintaining the highest standards of cleanliness and comfort for all our guests. We're conducting a thorough inspection of all areas mentioned to ensure they meet our expectations and yours.We understand the importance of feeling at ease and welcomed during your travels, and we're truly sorry that we fell short of providing you with the exceptional experience you deserve. Please accept our sincere apologies for any inconvenience caused.

10/10 Excellent

eloy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 2 Mar 2024
Dear Eloy, We're thrilled to hear you had a fantastic experience with our staff! It's always our top priority to ensure that our guests feel welcomed and well taken care of throughout their stay. Thank you for recognizing the hard work and dedication of our team. We can't wait to welcome you back for another exceptional stay! If there's anything else we can do to make your next visit even more memorable, just let us know. Safe travels until we meet again!

8/10 Good

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Kiana, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Nestor

Great place friendly staff
Stayed 4 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Nestor,We're delighted to hear that you found our staff to be friendly during your stay. Your kind words are appreciated and we hope to welcome you back again soon!

8/10 Good

Yolanda, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Yolanda!Thank you for taking the time to provide feedback about your recent stay at our hotel. While we're delighted to see that you rated your experience with us as a 4 out of 5, we also value your input and would love to hear more about your stay. Your satisfaction is our top priority, and we're committed to continuously improving our services. If there are any specific areas where we can enhance your experience further, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

eloy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys at tge front desk were great helpful and friendly. Great place to stay
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Eloy!We're absolutely thrilled to hear you had such a fantastic experience with us! Our team at the front desk takes great pride in providing top-notch service, and it's wonderful to hear that their helpful and friendly demeanor made your stay even more enjoyable. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another great stay!

4/10 Poor

ryan

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
i wish i spent a little more on a different hotel because we waited over an hour in the cold for the hotel shuttle. we were told because the shuttle goes to many other hotels. i also booked this hotel because of the free breakfast and i thought we would have enough time before our early flight. i wasn't aware breakfast starts at 7am.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Dear Ryan,We truly regret the inconvenience you experienced during your stay. Waiting for transportation, especially in the cold, is never the experience we want for our guests. We understand the frustration caused by the delay in the shuttle service and will address this issue promptly to ensure smoother transfers for our guests in the future. Regarding the breakfast timing, we apologize for any confusion. Your feedback is invaluable, and we'll work on better communication to ensure all guests are well-informed about our amenities and their timing. We appreciate your honesty and hope for another opportunity to provide you with the seamless and enjoyable stay you deserve.

6/10 Okay

Josué

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Dear Josue,We're grateful for your feedback, and while we're glad you chose to stay with us, we're sorry to hear that your experience fell slightly short of expectations. Your opinion is valuable to us, and we'd love to learn more about your stay to ensure we can continually improve and provide the best experience possible for our guests. If there are any specific aspects you'd like to share or if there's anything we can do to make your next visit more enjoyable, please don't hesitate to reach out. We're committed to exceeding your expectations and hope to welcome you back soon for a truly exceptional stay.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, but kept up well. Amaing fast checkin. Friendly staff.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Karen!Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to maintain the charm of our older establishment while ensuring that everything is kept up to the highest standards. It's wonderful to know that you found our check-in process to be fast and efficient, and we're delighted that our staff left a positive impression on you with their friendly service. We hope to welcome you back for another enjoyable stay soon!

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Dear Jeremy, I'm sorry to hear that your experience at our hotel fell short of your expectations, receiving a rating of 1 out of 5. Your feedback is incredibly valuable to us, and we sincerely apologize for any inconveniences or shortcomings you encountered during your stay. We understand that issues arose, and we're committed to addressing them promptly to ensure a more positive experience for our guests in the future. Your comfort and satisfaction are our top priorities, and we appreciate you taking the time to share your concerns with us. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

8/10 Good

Stewart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little older, but nicely maintained - lobby and public areas have been updated. Room was clean and nicely furnished. Bed was very comfortable.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Dear Stewart, We're thrilled to hear about your experience at our hotel! Your review paints a picture of a cozy haven where comfort meets charm. It's wonderful to know that you found our lobby and public areas refreshed, giving that modern touch to your stay. Cleanliness and comfort are paramount to us, so we're delighted that your room met your expectations and that you had a restful night's sleep on our comfortable beds. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Gary, Oregon city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Quick and efficient. Bedding and towels were fresh and clean
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 8 Feb 2024
Dear Gary, What a fantastic review, thank you for sharing your experience with us! We're thrilled to hear that you had such a positive stay at our hotel. It sounds like our staff left a lasting impression with their quick and efficient service. We pride ourselves on providing top-notch hospitality, and it's wonderful to know that our team delivered on that promise during your visit. Cleanliness is of utmost importance to us, so we're delighted that you found our bedding and towels fresh and pristine. Rest assured, we'll continue to maintain our high standards to ensure every guest feels as comfortable and satisfied as you did. We can't wait to welcome you back for another exceptional stay in the future!

10/10 Excellent

Famous

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Good value. Will stay again. Much nicer than other hotels in the area.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Greetings, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you and it warms our hearts to know that you found our hotel to be very nice and clean and that you felt it offered great value. We're dedicated to providing our guests with an exceptional experience, and your glowing review reinforces that we're on the right track. It's wonderful to hear that you consider us much nicer than other hotels in the area – your satisfaction is our ultimate reward! We can't wait to welcome you back for another delightful stay. Safe travels until then!